Ratings based on 2,569 Verified Reviews
They paid and stayed. We double-checked.
2.6 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.2 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from M
A place to sleepPosted Jul 27, 2016
The hotel staff were wonderful! The rest was not. There was one working elevator and a packed hotel. We walked up and down the 5 flights of stairs repeatedly (along with a lot of other guests). The free breakfast was dry cereal and bread. Why they even bothered with it is beyond me. The room was ok. The beds were comfortable. We found dead roaches and one live one during our stay. That was gross. They would constantly not remember to give us towels, so we had to go in search of them. They were small and felt like sandpaper. The tv had like 10 random and horrible channels to pick from. We did appreciate the microwave and frig. Our friends did not have one in thwir king room. The pool water could not be seen through. You could not see an inch below the water to whatever you had submerged. The attached cafe was spectacular. The food was wonderful and the staff were so awesome! I definitely recommend the cafe.
by A verified traveler from Austin
Old and FilthyPosted Jul 26, 2016
Check in tine was till 5pm. We get there to check in and they are no rooms. So we were told to check back later or they would call us. We arrive at hotel at 6:45 and it is still not ready. Asked for a discount Got a SORRY! One elevator was down! 15 minute wait to get to 6th floor. Get to room..OMG! Filthy Filthy Gross Gross!!! Fixtures and furniture from the 70's. Everything you touch was sticky and yucky. Green carpet had stains, shower had paint drops, pool water was cloudy and green, missing tiles. Never again!
by A verified traveler from San Antonio
Never staying here againPosted Jul 26, 2016
Stuffy, humid hotel from the lobby to the rooms. Parking garage is confusing and unsafe, also costs a separate $12.95. Front desk staff seemed bothered to be a work. Upon entering the room, I saw several roaches in the shower. We went downstairs and got moved to another floor. This room was sans roaches (or I just couldn't find them) but looked exactly the same as the first. The rooms are disgustingly unclean and smell moldy. Absolutely no extras (no mini coffee maker, bare minimum towels) whatsoever that would make your stay more comfortable. The toilet wasn't properly and literally had a soda bottle in the tank, somehow rigged so the toilet would flush. The whole bathroom was old and just made my skin crawl. We went out on the town and came back late at night, to find that the shower wasn't functioning whatsoever (no water came out when it was turned on). We moved rooms once again at about 1am, to a recently renovated larger room. Finally a cleaner room with better pillows and it actually had mirrors, unlike the other two rooms. There was only one working elevator to service the entire 8+ floor hotel that was super slow and also very humid. Housekeeping didn't get to our room the entire stay, although they were very loud and out and about the whole time we were there (seemed to just be standing around talking about personal matters). The ONLY positive to our stay at this extremely overpriced hotel ($255 plus $12.95 parking for two nights) was the night shift front desk.
by A verified traveler from Houston, Tx
Terrible Hotel, Don't even thinkPosted Jul 24, 2016
Pros: Nothing at all
Cons: Rooms, Pool, Customer service, breakfast, everything ....
It is the most dirty hotel i have ever seen in my life.
by A verified traveler from W
Room infested with roaches .Posted Jul 24, 2016
The room wasn't what I expected and the room was infested with roaches they were even crawling on the bed I had to cancel my reservation It ruined half of our vacation but I'd rather that happen then sleep in a room full of baby roaches.
by A verified traveler
Posted Jul 23, 2016
Very dirty hotel...took way too long to check in. Customer service rep was rude and very slow.
by A verified traveler from Texas
Great locationPosted Jul 19, 2016
The hotel was close to the beach and restaurants. It was very clean and staff was very helpful. Great view of the harbor from the room.
by A verified traveler
Don't Stay here!Posted Jul 18, 2016
Cons: Knocking the whole building down and starting over
Location: It did not feel like a safe area to be in at night. There was a lady with no teeth bent over walking around like she was a drug dealer.
This hotel should not be open anymore. It's in terrible shape, elevator is awful, bullet holes in the wall in the breakfast area, and cracked glass in the entrance, breakfast was awful, tasted like the bagels were expired and the rolls, milk was not kept on ice, just awful. Our bed had a big dip in the middle making it very uncomfortable, and the pool was disgusting. Could hardly fit a toothbrush under the faucet in the bathroom, mold in the tiles of the bath, just gross. The only thing that would make me happy is if we received a refund. Beware, if you book, you do not get your money back if you want to cancel.
by A verified traveler from TX
Excelent location. Hidden fees.Posted Jul 18, 2016
Pros: The location is excellent.
Cons: Elevator availability.
Location: Hotel is near the bay and you can easily walk along it.
The check-in process was real slow; you have to pay an extra charge for parking in hotel premises even if you are a guest. There was only one elevator to service the whole hotel, so waiting times were really long and space inside elevator were really limited; I had to use the stairs most of the times. You can do check-out in no time, really fast.
by A verified traveler
Filthy HotelPosted Jul 13, 2016
The hotel is very old. The room we got was filthy the door was really dirty, they put a piece of wood as a shelf over the toilet to place the towels, shower dirty, we made reservation for a room with a bay view and we got a garage view, the headboards were torn, it was just awful.