We arrived early and I politely asked about checking in early. I was immediately cut off and told that check in was at 4 pm. Also, if I wanted to check in early I was going to be charged, CHARGED, an extra $15. This was so disappointing to me because I’ve booked through hotels.com plenty of times before this stay and I usually arrive early and I politely ask if it’s possible to check in early. I’ve never been turned down by ANY hotel, especially if a room is already available. This was the first time and first hotel to ever tell me that basically I couldn’t check in before time and I I chose to do so, it would be an extra charge. I get policy and all that, but I had been in my vehicle for 4 hours with my grandkids and we really wanted the rest before we ventured out. Also, the pool was murky, like it hadn’t been cleaned in some time. Some kids were there and they were diving in despite being told that there was a rule to not do that. The pool was definitely a disappointment.
The hotel was conveniently located within 10 minutes of everything we planned to do. The room was nice and comfortable, but we only had 2 towels in the room with 4 of us staying there. We did bring our own towels for the beach, so we used those. Most hotels have shampoo, conditioner, and body wash bottles for visitors to use during their stay. There were none in our room.