Outdoor pool, sun loungers

Reviews of Quality Inn & Suites on the Beach

2.5 out of 5
Quality Inn & Suites on the Beach
3202 E Surfside Blvd, Corpus Christi, TX

Reviews

6.0
Rating 10 - Excellent. 169 out of 1006 reviews" "
Rating 8 - Good. 251 out of 1006 reviews" "
Rating 6 - Okay. 163 out of 1006 reviews" "
Rating 4 - Poor. 189 out of 1006 reviews" "
Rating 2 - Terrible. 234 out of 1006 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

G.G.

Disliked: Cleanliness, property conditions & facilities
The room (160) was deplorable. Door to pool had large unpainted areas with the paint peeling off. The sofa looked like something homeless people might sleep on. The room smelled musky and mildewy. We left. Would never stay in a place in this condition.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi G.G.,Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and it is clear that we fell short of this expectation during your visit. We take your comments seriously, and immediate action will be taken to address and rectify the issues you've raised. We will ensure that the door to the pool area is promptly repainted and that any areas of concern are addressed to prevent further deterioration. Additionally, we will inspect and address any issues with the sofa and work to eliminate any musky or mildewy odors in the room. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Gerardo

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
, Didnt like the property conditions
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 19, 2024
Hi Gerardo,Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. We take your comments seriously, and we will use them to identify areas for improvement and make necessary changes to enhance the guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Maria

Traveled with group, Traveled with pets, Traveled with family
Liked: Staff & service
For starters the property is old, it needs to be renovated. The furniture was rusted but that’s what happens when you’re by the beach. the ac did not cool down enough, The hot water did not work if it did it ran for a minute or two. there were No elevators, however the staff made our stay better because they were super attentive, and did their best to fix the problem. I would probably stay again, especially if all I’m doing is going to the beach with my dog, this place is pet friendly, and my dog and I enjoyed our time at the beach, besides the beach there’s not much in that area to do anyways. I will say this location is walking distance to the beach, few restaurants/bars, walking distance to souvenir shopping, walking distance to the aquarium, and walking distance to the USS Lexington museum. Overall all our stay here was just ok. If you’re high maintenance, this is not the place for you.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello Maria, We appreciate your detailed feedback and are glad to hear that you and your dog enjoyed the beach and pet-friendly amenities. Our team aims to deliver attentive service despite any challenges. Your comments will be reviewed for potential enhancements. Thank you for highlighting the nearby attractions within walking distance. Should you choose to return, we hope to make it an even better experience for you.

2/10 Terrible

Cianis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was very nice and they had a decent breakfast but thats where the pleasantries end. The lock on our window was broken and we were on the first floor in a sketchy area so we didnt feel safe while we were sleeping with our two kids in the room. There was no tv service in the whole building we were in. They said it was in the process of being replaced. The washer and dryers were broken. Our bathroom door didnt stay shut. The pillows were half the size of a normal pillow and felt like they were filled with browkn pillow pieces. The whole place was in a state of disrepair. The location was great and it had a pool that was nice but the hotel itself was terrible. Will never stay there again.
Response from Guest Relation Management on Mar 15, 2024
Hi Cianis,Your comfort and safety are of utmost importance to us, and it's distressing to learn that we fell short in meeting your expectations. Rest assured, we take your feedback seriously, and we will address these issues promptly with our maintenance and housekeeping teams to ensure that necessary repairs are made and improvements are implemented to prevent such occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Juanita

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Young man who checked in me in was very nice, he even helped carry my luggage up the stairs. The room was dirty and bed didnt look like they were fixed well. Trash on floor from previous stay probably. I took pictures
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 5, 2024
Hi Juanita,Thank you for sharing your feedback with us. We are pleased to hear that you had a positive interaction with our staff member during check-in. Your feedback is invaluable to us, and we take concerns regarding cleanliness very seriously. We are conducting a thorough investigation into the issues you have raised, including inspecting the room and addressing any deficiencies in our housekeeping procedures. Thank you for choosing Quality Inn & Suites on the Beach, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Chad

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Mar 5, 2024
Hi Chad,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Coraliz

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible experience, I wish I could give a -5 stars. The shower was full of hairs from previous guests, and buggers on the walls of the shower. When asked the front desk, they said that nothing could be done since the hotel was fully booked and we needed to cancel the stay through Expedia (which was not true since check-in time has passed) and that we should leave if we weren't happy. The hotel stinks and very old looking with paint peeling everywhere. The locks of the rooms didn't work, the ac didn't work, just plain horrible. This hotel is not in conditions whatsoever for functioning. I wanted a little vacation which turned to be a nightmare.
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on Mar 1, 2024
Hi Coraliz,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

James

Traveled with family
Disliked: Amenities, property conditions & facilities
Sad
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello James, We're sorry to hear your stay didn't meet your expectations. Your feedback is valuable, and we'll use it to improve our services for future guests. We hope you'll consider giving us another chance to provide you with a better experience.

2/10 Terrible

Natasha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was nasty the lock on the door was broken AC didn’t work bugs were on the floor
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Natasha, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Dominique

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property was subpar. There were roaches in the room, the back door leading to the pool area had a large gap at the top allowing the outside air in, we had to shove a towel between the door. There is also no mirror in the bathroom, the shower head popped off when attempting to use, the bathtub did not drain, the bathroom was not properly stocked, the showers for use for coming back from the beach did not work. Has potential but overall it’s a shanty place.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Dominique, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Dolly, FLATONIA

Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
Room 106 should be put out of service. Need a Maintenance Engineer & Head Housekeeping for inspection of each and every room before renting. Staff was excellent (Linda, Maintenance Gentleman & another person) they did try to fix issues of flooding from shower, tv issues and etc. but the entire property and each room need attention.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 23, 2024
Hi Dolly,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Dolly, FLATONIA

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was an excellent location and convenient when travelling with pet. However, the property itself is in major need of a Maintenance Engineer and renovation and or daily room, maintenance checklist and Housekeeping Manager to check behind each housekeeper for inspection prior to room being put in system as ready. The room flooded due to shower drain, however, they did leave extra towels for floor, which was appreciated. The Staff was very friendly and tried to fix each issue the arose, but, without proper staff to correct the issues it would be impossible. We will not be staying again. Linda & Staff was excellent and tried their best and should be recognized for their effort.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 20, 2024
Hi Dolly,Thank you for taking the time to share your feedback about your recent stay at Quality Inn & Suites On The Beach. We're glad to hear that you found our location convenient for traveling with a pet, and we appreciate your kind words about our staff, particularly Linda and the team. Your feedback is invaluable to us, and we will address the issues you mentioned with our management team immediately to ensure they are resolved and do not recur in the future. We will also take your suggestions into consideration regarding the need for a Maintenance Engineer, renovation, and improved housekeeping procedures. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 Good

Wendy

Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 25, 2023
Hi Wendy,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 Okay

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful bay with a wonderful view and easy access to the USS Lexington Bay Museum
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 17, 2023
Hi Jose,Thank you for sharing your positive feedback about the beautiful bay view and the convenient access to the USS Lexington Bay Museum during your stay. We're delighted to hear that you enjoyed these aspects of your visit. Providing a stunning and memorable environment for our guests is important to us, and we're pleased to know that you had such a positive experience. Thank you for choosing our hotel, and we can't wait to have you as our guest again.

8/10 Good

Christy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the beach. Dog friendly, next door to Blackbeards which is excellent! Clean. Pillows were not the most comfy but Beds were. Doors straight to outside so easy with a dog,
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 17, 2023
Hi Christy,Thank you for sharing your positive feedback about your recent stay with us. We're thrilled to hear that you appreciated our hotel's proximity to the beach, pet-friendly policy, and the convenience of having Blackbeards nearby. Providing a clean and comfortable experience for both you and your furry companion is important to us. We have noted your feedback about the pillows and will take it into consideration as we continue to improve our accommodations. We are delighted to know that the beds were comfortable and that the direct outside access was convenient for you and your dog. We look forward to having the pleasure of welcoming you back in the future for another enjoyable visit.

6/10 Okay

ADRIAN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel itself is in poor condition, most pool chairs are broken, handles on doors falling apart and pool is dirty. Staff was friendly and location is great. For the price would probably stay again.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 11, 2023
Hi Adrian,Thank you for your honest feedback about your recent stay at our hotel. We appreciate your insights and are pleased to hear that you found our staff friendly and enjoyed the convenient location. We take your comments seriously, and we will address the maintenance concerns you mentioned to ensure that our facilities are in better condition for our guests. Your satisfaction and comfort are important to us, and we are committed to making the necessary improvements. We value your feedback and hope to have the opportunity to serve you again in the future.

2/10 Terrible

Tae

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will never go here again. Beach front next to an aircraft carrier??? No thanks. That was definitely not told in the description. The furniture was all from 20 years ago and worn. The bathroom was unsanitary. I should get a refund.
Stayed 4 nights in Sep 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Tae,Thank you for your feedback regarding your recent stay at our hotel. We take your feedback seriously, and we will review our room descriptions and ensure they provide a more accurate representation of our accommodations. Additionally, we are committed to maintaining a high level of cleanliness and will address any issues with bathroom sanitation promptly. We appreciate your feedback, and we hope you will consider giving us another opportunity to provide you with a much-improved experience in the future.

2/10 Terrible

J

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment had misplaced my prepaid reservation through Expedia from 7 months prior. Thankfully, Expedia CS was able to resolve. Service desk walls were dirty. Walls in room were dirty and dust was found on furniture. In room coffee maker did not work. Trash was found on floor in room. 2 bugs were smashed in room. Hot tub was not hot. Location was excellent.
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello J,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty. Exposed wires everywhere. It smells damp and musty. Outdated. Needs a major remodel
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 27, 2023
Hi Charles,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a clean, safe, and comfortable environment for our guests is a top priority for us, and it's clear that we fell short in several areas. Your feedback is valuable, and we will take it into consideration as we work on improving our property. We understand the importance of regular maintenance and updates, and we will review our processes to ensure that necessary renovations and repairs are addressed promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.

8/10 Good

Christina

Traveled with family
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Christina,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 20, 2023
Hi Linda,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

2/10 Terrible

Sanchit

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended, bad for families
The hotel is very bad and stinks badly. I really didn't know it would be that bad and only looked at the beach access as plus point. I booked for two nights but literally left the hotel in 30 mins and booked somewhere else. It was not possible to stay/sleep in this hotel. Comparing to the price I paid for this hotel, I got a really nice bay view hotel for 2 nights in just $100 more so their pricing is way to high for what they have to offer. Very bad experience and would not recommend to any family.
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 19, 2023
Hi Sanchit,Your experience is certainly not reflective of the level of service and quality that we aim to provide to our guests. Rest assured that we take your comments seriously, and we are actively investigating and addressing the issue to ensure that such problems do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Shelly

Traveled with family and small children
Liked: Cleanliness
It was convenient close to the beach. Nice pool
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 18, 2023
Hi Shelly,Thank you for sharing your feedback about our hotel's convenient location near the beach and the positive experience you had with our pool. We appreciate your comments and are pleased to hear that you found these aspects of your stay enjoyable. We understand that proximity to the beach and having a nice pool can greatly enhance the overall experience for our guests, and we're delighted that these amenities met your needs. Thank you for choosing our hotel, and we look forward to serving you again on your next visit.

2/10 Terrible

Dennis

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty filthy nasty crap hole
This hotel is rundown and a total dump. Sink counter was hanging from the wall and uneven. The strike plate for the bathroom door knob was broken, door would not close. Safety lock for main door broken, no security. Floors were dirty, sand everywhere. Door to balcony was uneven and messed up, hard to open and close. Windows had paint all over them, walls had been patched, a 3 year old cold have done a better job. Metal trim on bottom of door was pulled loose and a safety hazard. Main restroom down stairs was out-of-order. Swimming pool was absolutely disgusting, with stuff floating all over in it, looked like skin. The bottom was rough and uneven and very dirty. Looked like the filter system wasnt even working. The outside of the hotel, waa run down and just looked old. For the money you can find a better place to stay would not recommend. They must of had 1 great room that they took all there pictures from, cause our room looked nothing like, what was on the website.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 18, 2023
Hi Dennis,Thank you for taking the time to provide us with feedback about your recent stay at our hotel. It is completely unacceptable that the room did not meet our usual high standards of cleanliness and amenities. Please know that we have addressed your concerns with our housekeeping and maintenance teams to ensure that such lapses do not occur in the future. We are taking immediate steps to rectify the situation and ensure that all our rooms are properly maintained. We value your feedback and hope that you will give us another chance to provide you with the exceptional service and comfortable stay you deserve.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
unsafe & outdated
the hotel is completely run down. my bathroom curtain was broken, the doors wouldn't completely close, the smell was somewhay tolerable... when i arrived they couldnt find my reservation. i know i used my points and paid partially out of pocket... but honesty I feel like that was a waste of points and money. needs some major updates. no security at all. this hotel seems like its rented by the hour... thats how bad i would not stay there anymore. this hotel should not be an option on hotels.com.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 18, 2023
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. The conditions you described, such as broken bathroom curtains, doors that wouldn't close properly, and an overall run-down appearance, are not acceptable, and we understand your frustration. Maintaining a well-maintained and comfortable environment for our guests is of utmost importance to us, and we clearly fell short in this regard. Your feedback is valuable, and we will be conducting a thorough review of our property to identify areas that require updates and improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Norma

Stayed 1 night in Sep 2023
Response from Guest Relation Management on Oct 2, 2023
Hi Norma,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Tania

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
This place looks absolutely nothing like the pictures. Its nasty and would never recommend or stay here again.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 12, 2023
Hi Tania,Thank you for your feedback regarding your recent stay at our hotel. It is disappointing to learn that the actual appearance of our hotel did not align with the pictures you viewed. We take this matter seriously and will review our marketing materials to ensure they accurately represent our property. We will also conduct a thorough assessment of our cleanliness and maintenance procedures to identify and rectify any issues that may have contributed to your negative impression. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Katherine

Liked: Staff & service
Disliked: Property conditions & facilities
It was a good stay. Last minute plans. Rooms are okay but they most definitely need to be updated
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 11, 2023
Hi Katherine,Thank you for sharing your feedback about your last-minute stay at our hotel. We appreciate your understanding and are pleased to hear that overall, it was a good experience. Your comment about the need for room updates is noted. We understand the importance of maintaining modern and comfortable accommodations for our guests, and we will continue to work on enhancing the quality of our rooms to provide a better experience for you and all our guests. Thank you for choosing to stay with us, and we hope to welcome you back for an even better stay in the future.

2/10 Terrible

Santa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on Sep 12, 2023
Hi Santa,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Judith

Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 27, 2023
Hi Judith,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Wilson

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were terrible with the bugs. They was no cleanliness. AC was broken. Roof paint is worn out with the leakage. Room carpet is very dirty. Curtains are dirty and are torn. Only the breakfast was good.
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on Sep 5, 2023
Hi Wilson,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a clean, comfortable, and safe environment for our guests is of utmost importance to us, and it's clear that we fell short in this instance. Your feedback is invaluable, and we will take immediate action to address all of these issues with our housekeeping and maintenance teams to ensure that such problems are resolved promptly and do not occur in the future. We genuinely appreciate your feedback, and we hope that you will consider giving us another chance to provide you with a much better and more comfortable experience in the future.

4/10 Poor

BLANCA

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Nothing; unpar unkept and not modern
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on Sep 5, 2023
Hi Blanca,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a well-kept and up-to-date property is a priority, and we understand the importance of providing a modern and comfortable environment for our guests. We will review your feedback and take necessary steps to address the issues you mentioned to improve the overall quality of our hotel. Thank you for choosing us as your accommodation, and we hope that you will consider staying with us again in the future, where we aim to provide you with a better and more modern experience.

2/10 Terrible

Nick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely DISGUSTING!!! Our room was completely full of black mold, it was on all the baseboards, the walls, the entire bathroom. You could tell they tried to wipe some of it off in some places and spray painted it over in other places. The mini fridge door was nearly rusted completely through. The bed was dirty and covered in stains. When I brought this up to the front desk staff the lady working laughed at me and brushed it off like it wasn’t a big deal and refused to refund my money! People were also partying, listening to loud music and drinking in the parking lot the whole time I was there. I have absolutely no idea how they pass any health code checks. This place needs to be shut down immediately!
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 29, 2023
Hi Nick,Your feedback about the presence of black mold, the state of your room, the unhelpful attitude of our staff, and the disturbances caused by other guests is deeply distressing. We will be investigating this matter personally to ensure that immediate action is taken to address the issues you've raised. Your comfort, safety, and satisfaction are of utmost importance to us, and we will be taking steps to rectify the situation and prevent any similar occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Barbara Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great ! Would definitely stay again !
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 29, 2023
Hi Barbara,Thank you for sharing your positive feedback! We're delighted to hear that you had a great experience during your recent stay at our hotel. Your satisfaction is our ultimate goal, and we're thrilled to know that we were able to meet your expectations. We greatly appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
It was convenient to some of the things we wanted to do. The pool was nice. The comforter on the bed had stains all over it and the stand up shower was very small in the bathroom room. But overall it was a pleasant stay for the price.
Stayed 3 nights in Aug 2023
Response from Guest Relation Management on Aug 23, 2023
Hi Jennifer,Thank you for sharing your thoughts about your recent stay at our hotel. We're pleased to hear that you found the location convenient and enjoyed our pool. We also appreciate your feedback about the comforter and the size of the stand-up shower. Your concerns are noted, and we'll strive to address these issues to ensure a more comfortable experience for our guests. Your feedback helps us make improvements and enhance the experiences of our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great access to the beach, but the rooms need to be cleaned better they smell stale
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 22, 2023
Hi Maria,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your honest input as it helps us identify areas for improvement and enhance our guest experience. We're pleased to hear that you enjoyed the great access to the beach, as location is a significant factor in a memorable stay. Your comments have been noted, and we will address them promptly with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained, creating a more comfortable and inviting atmosphere. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Felipa

Stayed 1 night in Aug 2023
Response from Guest Relation Management on Sep 13, 2023
Hi Felipa,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

4/10 Poor

FRANCISCO

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
need to work on cleanliness, hospitality and accommodations
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello FRANCISCO,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Okay

Cynthia

Traveled with family and small children, Traveled with pets
This particular property needs major updating and remove all carpets from room. They felt wet and unsanitary
Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 16, 2023
Hi Cynthia,Thank you for sharing your feedback about your recent stay at our hotel. Your concerns about the need for updating and the condition of the carpets are valid, and we take these matters seriously. Maintaining a comfortable and sanitary environment is crucial to us, and we will be addressing these issues to ensure improvements are made. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more improved experience in the future.

2/10 Terrible

Anna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has really gone down hill, it's very dirty
Stayed 2 nights in May 2023
Response from Guest Relation Management on Aug 16, 2023
Hi Anna,Thank you for sharing your feedback regarding your recent experience at our hotel. Maintaining a clean and comfortable environment for our guests is a top priority, and we take your comments seriously. We will be looking into these concerns to address and rectify the issues you encountered. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

Ashley

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 16, 2023
Hi Ashley,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

4/10 Poor

Renee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast area bathroom was out of order,so inconvenient when at the pool/Breakfast. Mold in ceiling room and dead roach was found by my daughter in our room. Staff was nice, but lack the equipment to properly clean the rooms...etc (broom on carpet,instead of vacuum) we basically just slept there since we spent all our time at the beach/pool. Needs a serious remodel.
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 14, 2023
Hi Renee,We sincerely appreciate you taking the time to provide us with feedback about your recent stay at our hotel. The unavailability of the bathroom near the breakfast area and the presence of mold in your room are not reflective of the standards we strive to uphold. We understand how crucial these aspects are to our guests' comfort, and we are addressing these issues with utmost urgency to prevent similar situations in the future. The discovery of a dead roach in your room is certainly not the experience we intend to provide. We're taking this matter seriously and conducting a thorough investigation to identify the root cause and take appropriate measures to ensure the cleanliness of our accommodations. Additionally, we will review our housekeeping procedures and ensure our team has the necessary tools to provide thorough and effective cleaning services for our guests. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

10/10 Excellent

Carlos

Stayed 2 nights in Aug 2023
Response from Manager on Sep 2, 2023
Hello Carlos,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

8/10 Good

Melissa

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Location is ideal. the breakfast is excellent.
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 10, 2023
Hi Melissa,We greatly appreciate your feedback on your recent stay at our hotel. We aim to provide a convenient and accessible spot for our guests, and we're glad you found our location ideal for your stay. Moreover, we're thrilled that you enjoyed our breakfast offerings. A satisfying breakfast is an important part of a great stay, and we're glad our efforts to provide an excellent breakfast experience didn't go unnoticed. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another exceptional stay.

6/10 Okay

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on Aug 11, 2023
Hello Elizabeth,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I love the property
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello Maria,Thank you for sharing your experience. We truly appreciate the insight regarding our property. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Rudy

Stayed 1 night in Aug 2023
Response from Guest Relation Management on Aug 29, 2023
Hi Rudy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Unsatisfied stay…
The AC was not working properly, the filters where so dirty it was disgusting…. Under the AC wasn’t cleaned there was trash…. The room next to us had a dog that would bark throughout our stay and early morning. The chain lock to the back door to pool area was not functioning well. There was a gap between the frame and door going out of our room to pool area. Overall unsatisfied with our stay. Will not stay there again nor will I recommend to family or friends.
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 8, 2023
Hello Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. It's disappointing to hear about the issues with the AC, cleanliness, and maintenance of your room. Your comments are important to us, and we'll ensure that our team takes immediate action to address these matters and improve the overall quality of our accommodations. We'll also work on better managing noise disturbances to provide a quieter environment for all guests. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

4/10 Poor

Lupe

Stayed 3 nights in Jul 2023
Response from Manager on Aug 27, 2023
Hello Lupe,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Margaret

Disliked: Cleanliness, property conditions & facilities
I would not recommend this hotel to anyone.
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on Aug 7, 2023
Hi Margaret,Thank you for sharing your feedback about your recent stay at our hotel. Your feedback is invaluable to us, and we take it very seriously. We have alerted our management team to conduct a thorough review of the property to identify areas that require immediate attention and improvement. Thank you for choosing our hotel, and we look forward to the opportunity to serve you better in the future.