Front of property

Reviews of DoubleTree by Hilton Corpus Christi Beachfront

3 out of 5
DoubleTree by Hilton Corpus Christi Beachfront
3200 E Surfside Blvd, Corpus Christi, TX

Reviews

6.8
Rating 10 - Excellent. 322 out of 1017 reviews" "
Rating 8 - Good. 211 out of 1017 reviews" "
Rating 6 - Okay. 181 out of 1017 reviews" "
Rating 4 - Poor. 153 out of 1017 reviews" "
Rating 2 - Terrible. 150 out of 1017 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Jessica,Thank you for your excellent rating of 5 out of 5 on Expedia! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific you loved about your stay or any feedback you'd like to share, please feel free to let us know. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,Hotel Manager

10/10 Excellent

Julia

Liked: Amenities, property conditions & facilities
This is our second year coming back to this hotel and Corpus! Will stay again. Love Texas and being on the beach.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Julia,Thank you for your wonderful review and for choosing to stay with us again! We're thrilled to hear that you had a great experience and that you enjoyed your time in Corpus Christi. We're proud to provide a memorable stay for our guests, and we look forward to welcoming you back for another enjoyable visit next year. Safe travels until then!Sincerely,Hotel Manager

10/10 Excellent

Tavon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Tavon,Thank you for your excellent rating! We're delighted that you had a great experience during your stay. Your satisfaction is important to us, and we're glad we could contribute to making your visit enjoyable. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Kandyce, Edinburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Kandyce,Thank you for your excellent rating! We're thrilled that you had a great experience during your stay. Your satisfaction is important to us, and we're glad we could contribute to making your visit enjoyable. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Melissa,Thank you for your review and for choosing our hotel. We are glad to hear that you had a positive experience overall. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service
Clean
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Michael,Thank you so much for your perfect 5 out of 5 review! We are thrilled to hear that you had a wonderful experience at our hotel. Your feedback means a lot to us, and we look forward to providing you with another excellent stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Susie, Wharton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Susie,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you had a fantastic stay at our hotel. If there's anything specific you loved about your experience or any suggestions you have for us to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, and staff were pleasant.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Amber,Thank you for your review! We're thrilled to hear that you found our hotel to be clean and our staff pleasant. Maintaining cleanliness and providing friendly service are top priorities for us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

Cynthia, San Antonio

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Cynthia,Thank you for taking the time to share your feedback. We appreciate your honest review and regret to hear that your experience did not meet your expectations. We take all guest feedback seriously and will use your comments to address any areas of concern and improve our services for future guests. If there is anything specific that you would like to discuss or if there are any issues we can assist you with, please feel free to reach out to our team. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Shashi

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,We are truly sorry to hear about your disappointing experience during your stay. Your feedback is important to us, and we apologize for not meeting your expectations. We would appreciate the opportunity to learn more about your specific concerns and address them directly. If you are willing, please contact our management team to discuss your stay in more detail. We value your input and hope to have the chance to make amends in the future.Sincerely,Hotel Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Christina,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Nadine,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Sandra,Thank you for taking the time to share your experience with us. We appreciate your feedback.I noticed your rating is 3 out of 5, and I'm interested in learning more about your stay. If there are specific aspects that you believe could be improved, please let us know. We strive to provide the best possible experience for our guests, and your insights are valuable in helping us achieve that.Thank you again for choosing to stay with us. We look forward to any additional comments you might have.Sincerely,Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Thomas,Thank you for choosing our hotel for your stay. We are delighted to see your 5 out of 5 rating! If you have any specific feedback or if there is anything we can do to make your future stays even more enjoyable, please feel free to let us know.We appreciate your support and hope to welcome you back soon.Best Regards,Hotel Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the nice and delicious food in the cafe.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Catherine,Thank you for your positive rating and feedback on Expedia! We're pleased to hear that you enjoyed the nice and delicious food in the cafe. If there's anything else you liked or any suggestions for improvement, please feel free to share. Your feedback is important to us, and we look forward to serving you again for another enjoyable experience.Sincerely,Hotel Manager

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 22, 2024
Dear Nicole,Thank you for your excellent rating and for choosing to stay with us. We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any feedback for us, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome survive
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Michael,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you received awesome service during your stay. Providing exceptional service is our priority, and we're glad to know that we met your expectations. We look forward to welcoming you back again soon for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Emma

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 22, 2024
Dear Emma,Thank you for your excellent rating and for choosing to stay with us. We're thrilled to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any feedback for us, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on Jan 18, 2024
Dear April,Thank you for the fantastic rating! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to have the pleasure of welcoming you back for another 5-star stay in the future.Sincerely,Hotel Manager

10/10 Excellent

ALONZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 17, 2024
Dear Guest,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a 5-star experience during your stay. Your satisfaction is our top priority, and we appreciate your recognition of our efforts.We look forward to welcoming you back on your future travels.Sincerely,Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Guest,Thank you for your 5-star rating and positive review! We are thrilled to hear that you had a great experience during your stay. Providing excellent service and a comfortable environment for our guests is our priority.We appreciate your feedback and hope to welcome you back on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Marisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay and hotel was beautiful
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Marisa,Thank you for your fantastic 5 out of 5 rating on Expedia! We're delighted to hear that you had a nice stay and found our hotel beautiful. Your positive feedback is truly appreciated. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please let us know. We look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Manager

10/10 Excellent

Praveen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Praveen,Thank you for sharing your positive feedback on Expedia with a 5 out of 5 rating! We're delighted to hear that you found our place nice. If you have any specific comments or suggestions for improvement, please feel free to share. We appreciate your support and hope to welcome you back for another pleasant stay.Sincerely,Hotel Management

6/10 Okay

Anthony

Business traveler, Traveled with partner
Disliked: Staff & service
We popped into the bar on Saturday night for a pre dinner drink. Sat at the bar IN FROnT of the bar tender for 15 minutes. Not exaggerating. He helped all the people at the other end. Chatted with the couple beside us and walked away. Not so much as a I’ll be right with you. Got up and walked out
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 2, 2024
Dear Anthony,We sincerely apologize for the lapse in service you experienced at the bar. Your feedback is concerning, and we regret any inconvenience caused by the bartender's lack of attention. This is not reflective of the standards we aim to provide, and we will address the matter with our team to ensure better communication and service. We appreciate your patience and understanding, and we hope you might consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Julia

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 20, 2024
Dear Julia,Thank you for taking the time to leave a 5-star review on Expedia! We're delighted to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. Your feedback is valuable, and we look forward to welcoming you back for another excellent stay.Sincerely,Hotel Manager

10/10 Excellent

Moin

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Moin,Thank you for the excellent rating of 5 out of 5! We're delighted to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions, please feel free to share. We look forward to the pleasure of welcoming you back for another fantastic stay.Sincerely,Hotel Manager

8/10 Good

Jesus

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Housekeeping
The stay was amazing but Housekeeping was Just terrible Stayed for 2 nights and came back to everything was still the same as I left it no clean towels no new sheets and room service trays and trash cans full I’m not sure when they clean and this room was for 4 people my self and my family
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you had an amazing stay. However, we apologize for the shortcomings in our housekeeping service. Your feedback is essential for us to improve, and we will address this issue promptly. Please be assured that we take your comments seriously and will take the necessary steps to ensure a more satisfactory experience on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beachfront, large clean rooms. Restaurant was good, if you have dietary restrictions you will have to drive to eat. Walking distance to local attractions:). Will stay here again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed the beachfront location, spacious and clean rooms, and the on-site restaurant. Your feedback is appreciated, and we look forward to welcoming you back on your future visits. If you have any specific dietary needs in the future, feel free to let us know in advance, and we'll do our best to accommodate.Sincerely,Hotel Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The veiw
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Robert,Thank you for taking the time to share your positive feedback about the view during your stay. We're delighted to hear that you enjoyed it! If you have any further comments or if there's anything specific you loved about the view, please feel free to share. We appreciate your kind words and hope to welcome you back for another excellent experience.Sincerely,Hotel Manager

10/10 Excellent

larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
Hispanic receptionist working both nights was friendly and very helpful
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Larry,Thank you for your fantastic review and positive comments about our Hispanic receptionist. We are thrilled to hear that they provided friendly and helpful service during your stay. Your feedback will be shared with our staff, and we appreciate your acknowledgment. If you have any additional comments or suggestions, please don't hesitate to share. We look forward to hosting you again for another great visit.Best regards,Hotel Manager

10/10 Excellent

Rusty

Traveled with partner
Liked: Amenities
We liked the restaurant and bar that is onsite.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Rusty,Thank you for your positive feedback. We're delighted to hear that you enjoyed the onsite restaurant and bar. Your satisfaction is important to us, and we appreciate your comments. If there's anything specific about the restaurant and bar or if there are other aspects of your stay you'd like to highlight, please feel free to share. We look forward to hosting you again and providing you with another enjoyable experience.Sincerely,Hotel Manager

4/10 Poor

Andrew

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 16, 2023
Dear Andrew,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thank you for your kind review and for choosing to stay with us. We are delighted to hear that you had a pleasant experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 Terrible

Marisela

Traveled with family
Disliked: Cleanliness, staff & service
Didn't clean our room during our stay or trash
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. It is not our standard to neglect room cleaning and trash removal. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it doesn't happen again in the future.We appreciate your feedback, and we hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thank you for taking the time to leave your review. We're pleased to see that you had a positive experience during your stay. If there's anything specific you feel we could improve upon to earn a higher rating in the future, please don't hesitate to let us know. We value your feedback and hope to welcome you back in the future.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay overnight stay
The hotel was in fine condition and clean. Staff was friendly. Got a free cookie that was tasty :) Easy access to the north beach. Not clear on how to get back southbound because of construction. Surrounding area isn’t great - lack of restaurants, etc. You do have to pay for parking which I wasn’t expecting. The hotel and room really wasn’t worth the value. But nothing was wrong with the hotel itself
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 22, 2023
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that the hotel was in good condition and clean, the staff was friendly, and you enjoyed the tasty free cookie. However, we apologize for any confusion about getting back southbound and the lack of dining options in the surrounding area. Your comments about the value are noted, and we'll work to ensure that guests find a fair balance between price and amenities in the future.Sincerely,Hotel Manager

10/10 Excellent

Leticia A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Have stayed a few times before in the past. My only reason for the 4 stars is the unexpected cost of having to pay for parking now.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 18, 2023
Dear Guest,Thank you for choosing our hotel and for taking the time to share your feedback. We are delighted to hear that you had a great stay and that you have been a repeat guest in the past. We apologize for any inconvenience caused by the unexpected cost of parking. We understand that it can be frustrating when additional charges arise, and we appreciate your understanding. We will take your feedback into consideration as we continuously strive to improve our services. Thank you once again for your patronage, and we look forward to welcoming you back in the future.SincerelyHotel Manager

10/10 Excellent

Marielos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was more than what we expected.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Guest,Thank you for choosing our hotel and for your kind feedback. We are thrilled to hear that your experience exceeded your expectations. Providing exceptional service and exceeding guest expectations is our top priority, and we are glad that we were able to achieve that during your stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable stay in the future.SincerelyHotel Manager

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the bay
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Melinda,Thank you for choosing our hotel and for your positive feedback. We are delighted to hear that you enjoyed the beautiful view of the bay during your stay. Our team takes great pride in providing our guests with stunning views and memorable experiences. We hope to have the pleasure of welcoming you back in the future for another wonderful stay.SincerelyHotel Manager

6/10 Okay

jason

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Jason,Thank you for choosing our hotel and for taking the time to provide your feedback. We appreciate your rating of 6 out of 10. We would love to hear more about your experience and how we can improve. Please feel free to reach out to our team directly so we can address any concerns you may have. We strive to provide the best possible stay for our guests, and your feedback is valuable to us. Thank you again for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.SincerelyHotel Manager

10/10 Excellent

Alberto

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Alberto,Thank you for choosing our hotel and for your fantastic rating of 10 out of 10! We are thrilled to hear that you had such an exceptional experience during your stay. Providing top-notch service and exceeding our guests' expectations is our utmost priority. We appreciate your kind feedback and look forward to welcoming you back for another outstanding stay in the future.SincerelyHotel Manager

10/10 Excellent

Brenda, Peoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed our weekend stay at the Doubletree. Easy access to the beach and the food was very good.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Brenda,Thank you for choosing to stay with us at the Doubletree and for sharing your positive experience. We are thrilled to hear that you and your husband had a great weekend stay, with easy access to the beach and delicious food. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.SincerelyHotel Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Donna,Thank you for choosing our hotel and for your outstanding rating of 5 out of 5! We are thrilled to hear that you had such a wonderful experience during your stay. Providing exceptional service and creating memorable moments for our guests is our top priority. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.SincerelyHotel Manager

10/10 Excellent

Lyndah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff amazing. Location was perfect. Pool was amazing and clean . We will be back
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Guest,Thank you for choosing our hotel and for sharing your positive feedback. We are thrilled to hear that you had such a fantastic experience during your stay. Our dedicated staff takes pride in providing exceptional service, and we are glad to hear that they made your stay memorable. We are also delighted that you enjoyed our perfect location and our clean and amazing pool. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.SincerelyHotel Manager

10/10 Excellent

Johnathon

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Johnathon,Thank you for choosing our hotel and for your perfect rating of 10 out of 10! We are thrilled to hear that you had such an exceptional experience during your stay. Providing top-notch service and exceeding our guests' expectations is our utmost priority. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another outstanding stay in the future.SincerelyHotel Manager

4/10 Poor

arnold

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Not good!!!
Booked beach view room and they gave me a partial view room only, left my sunglasses at the room and called just for the to say no one turned anything in. Also they never return your $50 deposit. Hotel is still the shadow of the old radisson with hilton paint over it, but is not a true hilton hotel. Do yourself a favor and stay at the omni.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 18, 2023
Dear Arnold,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced with the room allocation and the lost sunglasses. We strive to provide the best service possible, and we regret that we fell short of your expectations in this regard. Regarding the deposit, we have taken note of your concern and will address it with our team. We appreciate your honest feedback about our hotel, and we will use it to improve our services. We understand your recommendation, but we hope to have the opportunity to make it up to you in the future.SincerelyHotel Manager

10/10 Excellent

Lori

Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 22, 2023
Dear Lori,Thank you for your perfect score on Expedia! We're delighted to see that you had an excellent experience during your stay. If you have any specific comments or highlights you'd like to share, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Hotel Manager

4/10 Poor

Miguel

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 18, 2023
Dear Miguel,Thank you for taking the time to leave a review of your recent stay at our hotel. We apologize that your experience fell short of your expectations and that we did not meet your needs during your stay. We appreciate your feedback and will take it into consideration as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.SincerelyHotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 18, 2023
Dear John,Thank you for your review and for rating your stay at our hotel an 8 out of 10. We appreciate your feedback and are pleased to hear that you had a positive experience overall. We value your opinion and will continue to work hard to provide even better services and facilities in the future. We hope to have the opportunity to welcome you back for another enjoyable stay.SincerelyHotel Manager

10/10 Excellent

Yolanda

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 18, 2023
Dear Yolanda,Thank you for your perfect rating of 5 out of 5! We are delighted to hear that you had an excellent experience during your stay at our hotel. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.SincerelyHotel Manager