ABSOLUTELY DISGUSTING AND A RIP OFF!
Posted Oct 21, 2016 on Hotels
I own a small business and book on average of 200+ rooms annually, it doesn't take much to please me.... Air conditioning and a warm shower usually do the trick. My wife and I drove down from Waco (about 300 miles) for a wedding the next morning. We arrived about 11:30pm and woke up a guy who calls himself "Mr. B" and got our room keys. Upon walking away from the window and to my vehicle I was approached by a guy trying to sell me drugs. I understand the motel doesn't have control over the actions of those that rent there, so I shrugged it off and we went to our room. Walking into our room we were greeted by no air conditioning, trying to make the best of a bad situation we tried to settle in, only to see a roach on the counter. This caused us to explore further.. The kitchen area and fridge were teeming with German roaches. They were everywhere even inside the fridge. The bed was also infested. We grabbed our bags and left within 15 minutes. Returning to the front desk to inform Mr. B of the situation. He told me he would process a refund and we left. Two days later I see the charge on my credit card. After contacting him multiple times he verbally refused to refund our money to our card. We had to contact Chase Visa and get a refund that way. Stay away from this slum of a motel. Spend the extra 30 bucks for the La Quinta around the corner.