Exterior
Check availability

Reviews of Staybridge Suites Corpus Christi, an IHG Hotel

3 out of 5
Staybridge Suites Corpus Christi, an IHG Hotel
5201 Oakhurst Drive, Corpus Christi, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 316 out of 543 reviews" "
Rating 8 - Good. 148 out of 543 reviews" "
Rating 6 - Okay. 36 out of 543 reviews" "
Rating 4 - Poor. 19 out of 543 reviews" "
Rating 2 - Terrible. 24 out of 543 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christine, Hondo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly! The roads around the hotel really need to be redone.
Stayed 1 night in Mar 2024

6/10 Okay

Cesar, San Antonio

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The elevator was malfunctioning, and needed to be reset by the staff on multiple occasions. The 3rd floor had a strong humid smell. The air conditioning in the room was unbalanced, creating spots that were either incredibly hot or incredibly cold. Certain areas of the floor felt like it had weak points (holes) underneath the carpet, and the carpet itself was sticky and grimy. The only saving point for this facility was the staff, who were all very kind and willing to assist.
Stayed 1 night in Mar 2024

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent value for the price.
Stayed 2 nights in Feb 2024

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and was very helpful with any accommodations I needed! Definitely gonna stay here again!!
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Stayed 2 nights in Feb 2024

2/10 Terrible

Catherine

Business traveler
Place needs a major over haul. Soft spots in the floor didn’t make me feel safe. Carpet was so nasty I wore my shoes the whole time. Front desk lady lied to me about checking me out a day early and I got billed an extra day. Do not stay here.
Stayed 4 nights in Feb 2024

8/10 Good

Henry

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Jan 24, 2024
Thank you for choosing to stay with us!

8/10 Good

Abdullah

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Breakfast service was good but needed more options and needed to be refilled sooner. The furniture was old and ripped and had stains on both the furniture and the old dirty rugs on the floor. The carpet looked like it had never been cleaned ever and was still the carpet when they first opened
Stayed 3 nights in Dec 2023
Response from Management on Jan 24, 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our hope is that you give us a second chance to make a better experience.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 24, 2024
Thank you for your review and for choosing to stay with us!

2/10 Terrible

Mashaunda

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel downgraded me on their own. When I got to the property they said they would refund me and Expedia agreed with the resolution. I never received the refund. Expedia would not let me cancel the reservation even though the room is not what I ordered.
Stayed 1 night in Nov 2023
Response from Management on Jan 24, 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our hope is that you give us a second chance to make a better experience.

10/10 Excellent

Pablo

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 24, 2024
Thank you for your stay!

8/10 Good

Elias

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Management on Jan 24, 2024
Thank you for your stay!

10/10 Excellent

Holanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE THE NICE WELCOME YOU GET. AND THEY OFFRER THIS FRUIT WATER THAT IS SO GOOD AS YOU CHECK IN. I THOUGHT IT WAS A NICE WELCOMING
Stayed 1 night in Nov 2023
Response from Management on Jan 24, 2024
Thank you for your kind review, we hope to see you again soon.

2/10 Terrible

Jennifer

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place was gross, I didn’t stay. First room they gave me had no working air conditioning and the second was disgusting.
Stayed 1 night in Nov 2023
Response from Management on Jan 24, 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our hope is that you give us a second chance to make a better experience.

4/10 Poor

Gerardo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 9, 2023
Thank you for choosing to stay with us!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
1 bedroom suite
I usually stay at a Staybridge Suites, but this one has it's pros and cons. Location is great, everything is 15 minutes or less near. Arrival was great and smooth. Air conditioner was cold. Extremely dissapointed that the hot buffet wasnt served due to issues in the oven. Room has a good setup but rooms need update. Pool is abandoned and an eyesore Light bulbs were burndt out, ice maker didnt work properly, sofa was old and sagging, toilet wasnt clean, overall I am sad an IHG Hotel looks like this one. It definitely needs some TLC. I'll probably look for something else next time like an Embassy Suites or Homewood Suites
Stayed 1 night in Oct 2023
Response from Management on Nov 9, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our hope is that you give us a second chance to make a better experience.

8/10 Good

Jacqueline, missouri city

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price for 1 bedroom and Kitchen. Carpet was stained and funny smell but they will be remodeling soon.
Stayed 2 nights in Oct 2023
Response from Management on Oct 26, 2023
Thank you for choosing to stay with us! We look forward to your next visit.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 26, 2023
Thank you for your stay! We look forward to seeing you again.

4/10 Poor

Steven

Liked: Cleanliness
There was no hot water. Their answer was to run it for 20 minutes and it was only luck warm at best.
Response from Management on Oct 10, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our hope is that you give us a second chance to make a better experience.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Good thing the staff are fantastic
The staff was fabulous and the young lady who did the breakfast layout did such a good job, you almost hated to have breakfast and disturb things! The carpet in our room was badly stained in several areas, the towel and shower curtain fixtures were loose, and the mattress was absolutely terrible...overly soft and we both rolled to the center.
Stayed 2 nights in Sep 2023
Response from Management on Sep 13, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our hope is that you give us a second chance to make a better experience.

2/10 Terrible

Rick

Liked: Property conditions & facilities
Double booked same room
To start off they have complications with my reservation my room is not available and I had to be downgraded but yet no compensation was made. halfway through my stay they booked my room to a different gentleman and he was trying to open my door luckily I had the extra locks on.
Stayed 3 nights in Sep 2023
Response from Management on Sep 13, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our hope is that you give us a second chance to make a better experience.

4/10 Poor

Charlotte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sad
Was sad and dirty. But the staff was very kind to work at refunding our money
Stayed 3 nights in Aug 2023
Response from Management on Sep 12, 2023
My apoligies for your stay, if you give us another chance, we can make your stay more memorable.

8/10 Good

Racheal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had to go to the front desk both nights around 1 am to ask for the room above us to stop jumping and making loud noises
Stayed 2 nights in Jul 2023
Response from Management on Aug 11, 2023
Thank you for taking the time to tell us about your experience at Staybridge Suites CORPUS CHRISTI.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Martin

Disliked: Staff & service
No ice machines
Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
Thank you for leaving a review, I am not sure if Front Desk explained that every room has a fridge with an icemaker in the freezer. However, at times, the kitchen will assist in allowing guests to utilize the icemaker. My apoligies that this was not passed on to you and it affected your stay. I hope you give us another chance to make your stay more memborable.

10/10 Excellent

DJ

Stayed 1 night in Jul 2023
Response from Management on Sep 12, 2023
Thank you for your stay.

2/10 Terrible

Victor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. Had to get another room due to people in room above making too much noise. AC did not work right.
Stayed 2 nights in Jul 2023
Response from Management on Jul 24, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our hope is that you give us a second chance to make a better experience.

2/10 Terrible

Robert

Stayed 1 night in Jul 2023
Response from Management on Sep 12, 2023
Thank you for your stay.

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was in town for a swim meet. It was located perfectly in between dining options and the swim center.
Stayed 3 nights in Jul 2023
Response from Management on Jul 13, 2023
Thank you for choosing to stay with us.

10/10 Excellent

Kimberly

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kitchen had everything we needed.
Stayed 1 night in Jul 2023
Response from GM on Jul 9, 2023
Thank You. Hope to see you soon.

6/10 Okay

Adriana

Traveled with family and small children
Liked: Staff & service
The was no pool, but they did allow you to use the hotel across the parking lot. The breakfast was mediocre. Overall, it did the job.
Stayed 2 nights in Jul 2023
Response from gm on Jul 9, 2023
Is it Hilton Garden Inn. We do have pool facility every day from 7am to 10pm

2/10 Terrible

Reagan

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Management on Jul 13, 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our hope is that you give us a second chance to make a better experience.

2/10 Terrible

Mary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever
Stayed 3 nights in Jun 2023
Response from Management on Jun 27, 2023
Hello Mary, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

Nathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest and unclean
This hotel needs to be shut down for its remodel. It is not clean and they have roaches. It is ridiculously overpriced. And if you have pets, they charge $175 per pet. Plus They don’t even have a pool. That is not the worst part of our stay. We booked a room a month in advance. A 2 room 2 queen size beds for $600. Upon arrival but without any warning, not even at check in, we were downgraded to a 1 bedroom with double beds. We went back to check in desk and only then did she say it was in her notes that the air conditioner went out and so they had to put us in a “similar” room. On top of all this they were going to charge us the same price as the bigger room. We tried calling corporate and they were no help at all. Do yourself a favor and find a different hotel. We will never stay at this hotel ever again.
Stayed 2 nights in Jun 2023
Response from Management on Jun 27, 2023
Hello Nathan, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

Shania

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was terrible. When we got to our room, it was dirty, no towels in the room, floor was dirty still have trash on it, Since we got there at 10pm I just wiped down everything and showered, went to bed. At 2am, i was waken up by a spider crawling on me and when I got up there was one other spider crawling on my son's pillow. When we finally got up in the morning, getting ready for breakfast(before we check out - we had plan to stay there for a week) there was a 2 inches cockroach planned hisself on the wall. Yes, we did check out and left. The manager refused to do any refund for us. She said, she put 10,000 on my IGH account - that was a LIE, she said wait 24 hours for it to show up on my account, It has been 4 days since we check out absolutely nothing on my account. I will post the pictures of the cockroaches, dirty floor and everything if Expedia would let me,
Stayed 4 nights in Jun 2023
Response from Management on Jun 27, 2023
Hello Shania, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 Good

FIDEL

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Love the kitchen and the set up in the room.Kitchen living area and bedroom.
Stayed 1 night in Jun 2023
Response from Management on Jun 23, 2023
Thank you for your stay. We look forward to your next stay.

8/10 Good

gerardo

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Management on Jun 23, 2023
Thank you for your stay.

2/10 Terrible

Cathleen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY!
This hotel was DISGUSTING! They gave away our reserved 2 bedroom suite without telling us (even at check in). It wasn’t until we went to our room we discovered it wasn’t what I booked. I talked to the Manager and her response was “oh, you were the person I was supposed to call.” They moved someone else into our reserved room to accommodate them. The hotel is run down, rusty, and dirty. Our room was a 2 queen bed room. The beds barely fit in the space and we had to squeeze around the 2nd bed to get to the bathroom. The bathroom was dirty, with rusty vents and the size of a closet. You could not stand near the toilet and close the door or you would be trapped. The shower was moldy and there were holes in our towels. After showers, our feet were black from walking barefoot on the carpet. All of this for $250.. highway robbery! There is a Holiday Inn Express that shares the same parking lot and a Tru hotel across the way. Both are about $100 cheaper.
Stayed 1 night in Jun 2023
Response from Management on Jun 12, 2023
Hello Cathleen, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on Jun 12, 2023
Thank you for your review and for choosing to stay with us. We look forward to seeing you again.

4/10 Poor

Felisa

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Management on Jun 12, 2023
Dear Valued guest, I am sorry to hear that your recent stay was not a 5 star. I do hope you will give us another opportunity to make your next stay better.

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service
Great location, staff friendly, room was top-notch. This property was quiet and peaceful. We really enjoyed our stay at this facility.
Stayed 1 night in Mar 2023
Response from Management on Mar 29, 2023
Thank you for your review and for choosing to stay with us. We look forward to seeing you again.

8/10 Good

luis, Little elm

Traveled with family
Liked: Staff & service
The pool was close and the carpet on the room was dutty and the basket bowl was broken
Stayed 3 nights in Mar 2023
Response from Management on Mar 23, 2023
Hello Luis, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Matt

Stayed 1 night in Mar 2023
Response from Staybridge suites on Apr 12, 2023
Dear Valued guest, I am sorry to hear that your recent stay was not a 5 star. I do hope you will give us another opportunity to make your next stay better.

6/10 Okay

Gloria

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stains on carpet and furniture. Our initial room was changed due to cleanliness but second room was the same
Response from Management on Feb 10, 2023
Hello Gloria, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Dumb chair
The biggest problem is the chair for the desk is ridiculously low and does not raise to anywhere near a comfortable level. Not comfortable if you need to work while saying but other than that it was fine.
Stayed 1 night in Jan 2023
Response from Management on Feb 10, 2023
Hello Daniel, I would like to apologize for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Cassey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Management on Jan 13, 2023
Thank you for choosing to stay with us!

4/10 Poor

Jantz

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing. Pool closed, basketball hoop broken. Gym out of order. Roaches in the room. Busted pipes in one of the bedroom flooded the floor…. Not sure exactly what went well but we survived.
Stayed 6 nights in Dec 2022
Response from Management on Dec 20, 2022
Hello Jantz, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go too when we visit CC. Great location, clean, plenty of safe parking, friendly staff and close to the beaches.
Response from Management on Dec 20, 2022
Thank you for choosing to stay with us. We look forward to your next stay with us. Happy Holidays!

10/10 Excellent

Joe, ROUND ROCK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Quiet and close to restaurants. Rooms were clean and thet have very good maintenence
Stayed 3 nights in Nov 2022
Response from Management on Dec 8, 2022
Thank you for your kinds words and for leaving us a review. We hope to see you soon again. Happy Holidays!

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2022
Response from Management on Nov 21, 2022
Thank you for choosing to stay with us!