Did not meet expectations of a four star
Posted Nov 6, 2016
Upon arrival, there was no one at the front desk for a solid ten minutes. When the attendant Liz showed up, she checked us into the room and mentioned if we didn't have anything to do, to go to Gators (sports bar across the street) to check out her friend's band that was playing. I found this to be extremely unprofessional to promote personal interests. On top of that, personal hygiene (her nails had visible deposits of dirt underneath them) and I could only suspect she was out of uniform, since she was wearing casual wear. Elevator keys were hard to press and took a long time for the elevator to respond, at one point the elevator started moving before the doors closed (safety hazard). Had to change rooms due to a loud clattering coming from the fridge in the first room, and the second room we were given had a strong odor, including a light fixture and fire sprinkler that had shifted away from the ceiling. Breakfast was top notch and seemed to compensate for the already disappointing experience, but if I were given the choice to sleep at another hotel I would have.
Comment from Hotel Management
Nov 9, 2016 by OpsMgr, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Staybridge Suites Corpus Christi, Management