Ratings based on 276 Verified Reviews

2.9 out of 5
45% of guests recommend
3.1 Room cleanliness
3.0 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Clean comfortable bed

Posted Oct 10, 2016 on Hotels
Hotel was conveniently located next to main thoroughfare, easy access from main highway. Room was extremely clean and fresh smelling. Bed and pillows were very comfortable. Overnight stay for Elton John concert. No review for the complimentary breakfast as did not partake as bed was too invinting. Only issue was with a group of fellow guests who were outside their rooms playing music into the wee hours of the night. Surprisingly once inside the room zero noice was heard. Excellent hotel for an overnight or an extended stay.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Thank you for staying at WindWater Hotel, we appreciate your business and guest concerns. Hope to see you soon.
3 out of 5
by A verified traveler from New Braunfels

Hotel expensive than it should be

Posted Oct 10, 2016
Location: Location to beach is awesome. This is what you mainly pay for.
Pool was nice. Room clean and comfy. Interior and exterior of hotel need some definite changes. Would it kill you all to paint the outside of the hotel a nice color instead of puke green...gross. The hallways were muggy, damp, dark and depressing.
Comment from Hotel Management
Oct 11, 2016 by John Garcia, Director of Sales, Hotel Management
Thank you for staying at WindWater Hotel, we appreciate your business and guest concerns. Hope to see you soon.
4 out of 5
by A verified traveler

Posted Oct 6, 2016 on Hotels
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Thank you for staying at WindWater Hotel, we apprecaite your business and guest concerns.
1 out of 5
by A verified traveler

Don't Stop

Posted Oct 3, 2016 on Hotels
Horrible! Bad area. Bad room. Broken TV, cable box, fixtures. Dirty, moldy shower. Dead bug in bathroom.
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
Thank you for staying at Windwater hotel, we appreciate your business and guest concerns. Will address all issues to staff to make sure each guest has a enjoyable stay.
5 out of 5
by A verified traveler

Posted Sep 25, 2016 on Hotels
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Thank YOU FOR STAYING AT WindWater Hotel, WE APPRECIATE YOUR BUSINESS AND GUEST CONCERNS.
4 out of 5
by A verified traveler

Posted Sep 14, 2016 on Hotels
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Thank you for staying at Windwater Hotel, we appreciate your business and guest concerns. Hope to see you soon.
1 out of 5
by A verified traveler

Posted Sep 10, 2016 on Hotels
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Thank you for staying at Windwater Hotel, we appreciate your business and guest concerns.
3 out of 5
by A verified traveler from Brownsville tx

Posted Sep 6, 2016 on Hotels
It was good for the price, customer service was exellent.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you for staying at WindWater Hotel, we appreciate your business and guest concerns. See you soon.
1 out of 5
by A verified traveler

No sympathy poor people

Posted Aug 24, 2016 on Hotels
Well first of all my mother passed away hours after a couple hours after I booked and they didn't have no exception of trying to refund my money this is so sad if they don't have sympathy on people, didn't get to stay into my room room was rented out to someone else after I paid for my room but I didn't get to stay in I have a highly don't recommend this hotel thanks
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
We apologize for the inconvenience but all third party website reservations are non refundable.
2 out of 5
by A verified traveler

Posted Aug 22, 2016 on Hotels
Honestly, we were disappointed. They hadn't entered our reservation into the computer, so checking in took a long time. The room itself was fine, but the internet was slow, the microwave barely worked and the breakfast left quite a bit to be desired. We aren't very picky, but we wouldn't stay here again even though the staff were all very friendly.
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Thank you for staying at Windwater Hotel, we appreciate your business and guest concerns. Hope to see you soon.