Ratings based on 808 Verified Reviews

4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Comfortable 3 night stay

Posted Sep 21, 2017
Well maintained hotel and met all our requirements. Breakfast was included and consisted of the usual European continental range that you would get. If you don't mind a bit of a walk the location is good for less price than places in main Milan area. Easy airport bus link to Milan Central station which was about 15-20min walk and the main shopping street on your doorstep. 20-25 min to Duomo
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Dear H, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in a great location in Milan.

Posted Sep 21, 2017
Friendly staff and great experience in beautiful and centrally located hotel in Milan. Would absolutely recommend.
Comment from Hotel Management
Sep 21, 2017 by Direttore Generale, Hotel Management
Dear Scott, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Excellent

Posted Sep 14, 2017
This is an excellent hotel in a good location, a short cab ride from the train station, and near a big shopping street and metro stop. The staff is extremely nice and helpful, and the room was great.
Comment from Hotel Management
Sep 14, 2017 by The Management, Hotel Management
Dear Guest, It’s such a pleasure to read your kind words regarding Starhotels Ritz and its staff, but most importantly, for dedicating some of your personal time to us. We are very happy to have contributed to making your stay in Milan a memorable one. We appreciate and take into consideration any suggestions, comments and experiences our guests desire to share as a way to better Starhotels’ hospitality. We sincerely thank you for your time and hope to have the possibility of welcoming you once again in Starhotels. Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
Good, clean, good location. Metro near by Helpfull staff.
Comment from Hotel Management
Sep 4, 2017 by The Management, Hotel Management
Dear Guest, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Farnborough, GB

Very nice hotel

Posted Aug 31, 2017
Pros: Staff friendliness Rooms were a good size and comfortable Good bathrooms Good cleanliness Nice restaurant
Cons: Poor gym
Staff were extremely helpful and friendly. Rooms were nice and modern with good bathrooms and very clean. My only issue was the gym as it was pretty much non existent. Everything else about my stay in the hotel was excellent.
Comment from Hotel Management
Sep 1, 2017 by The Management, Hotel Management
Dear Ryan, Thank you very much for choosing to stay with us, and for taking some of your precious time to leave your comment. Any suggestions or opinions related to our service is highly taken into consideration and, if in any way this service can be improved, be well assured that our will is to achieve this goal. We are pleased to know you appreciated our Starhotels Ritz and thank you for expressing your notes about our staff and our rooms. We sincerely thank you for your time and hope to have the possibility of welcoming you once again in Starhotels. Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Jun 30, 2017
The hotel was in good conditions, we had breakfast included and it had everything. The rooms were clean and the ladies were really respectful they didn't touch our personal things. All the staff was very helpfull in all senses.
Comment from Hotel Management
Jul 2, 2017 by The Management, Hotel Management
Dear Anonymous, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jun 26, 2017
Sadly no breakfast included.though was told it was included!
Comment from Hotel Management
Jun 29, 2017 by The Management, Hotel Management
Dear Guest, Thank you very much for choosing to stay with us, and for taking some of your precious time to leave your comment. We regret to learn our failure in meeting your expectations to the fullest. Together with the entire hotel staff and management, we would like express our apologies for the misunderstanding. We do hope what occurred will not prevent you from giving us another opportunity to have the pleasure of welcoming you and demonstrate you our high standards of service. Best regards The Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a good spot, near metro.

Posted Jun 25, 2017
The only thing is that the breakfast of the hotel need to be changed. All the time same few options. The rest, like boiled egg, were for additional surcharge. The rest was fine: the rooms were clean and very comfortable. 3 minutes walk to metro station.
Comment from Hotel Management
Jun 26, 2017 by The Management, Hotel Management
Dear Guest, First of all we would like to thank you for taking the time to convey your comments regarding your recent stay at Starhotels Ritz in Milan. Any suggestions or opinions related to our service is highly taken into consideration and, if in any way this service can be improved, be well assured that our will is to achieve this goal. We regret to learn your comment about the breakfast quality. The information we have received from you have been reviewed by the Food and Beverage Manager to ensure that we are constantly offering the highest levels of service. We hope to have the opportunity to welcome you back soon for your next stay in Milan. Best regards, The Management
2 out of 5
by Frank

Posted Jun 12, 2017 on Hotels
Charging 27 a night for parking is ridiculous. The shower door was broken and the wifi wasn't very good.
Comment from Hotel Management
Jun 16, 2017 by The Management, Hotel Management
Dear Frank, First of all we would like to thank you for taking the time to convey your comments regarding your stay at Starhotels Ritz in Milan. We regret to learn our failure in meeting your expectations to the fullest. Please accept our apologies for any inconvenience you have experienced during your stay because of the shower. We always pay particular attention to the cleanliness and maintenance of all of our rooms and equipment and therefore we are extremely sorry if you got the opposite impression. We are taking your comments into consideration and we will certainly follow up on this. We hope that what occurred will not prevent you from giving us another opportunity to have the pleasure of welcoming you again In Starhotels for your next stay in Milan. Best regards The Management
4 out of 5
by Man Lok Billy

Posted Jun 2, 2017 on Hotels
It is a very good locatioin with easy access to the Metro stations. The service is good. We joined a one day local tour but need to leave the hotel at 6:30am before the breakfast starts. The hotel arranged packed breakfast for us.
Comment from Hotel Management
Jun 5, 2017 by The Management, Hotel Management
Dear Guest, Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards, The Management