Ratings based on 573 Verified Reviews

3.4 out of 5
74% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2017
Room was supposed to be on the ground level, but it wasn't.
Comment from Hotel Management
Nov 16, 2017 by Chris, Hotel Management
Thank you for staying with us, we appreciate your feedback. I apologize for the lack of ground floor availability during your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located.

Posted Nov 7, 2017
We stayed there to avcess the mtn. Bike trails which were only a few miles away. Hood restaurants nearby.
Comment from Hotel Management
Nov 7, 2017 by Chris, Hotel Management
Thank you for staying with us, we appreciate your feedback.
2 out of 5
by A verified traveler

Posted Nov 6, 2017
It felt very dirty and like I was in a dungeon. While I was laying in bed trying to fall asleep I kept having the feeling bigs we're crawling on me. Although there were no this place just had that feeling.
Comment from Hotel Management
Nov 8, 2017 by Chris, Hotel Management
We appreciate your feedback. We hope you enjoy the rest of your trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, Utah

One Night Business Stay

Posted Nov 2, 2017
Pros: Location and price.
Cons: Nothing
Location: I was there on Business only.
Great location, the price was great. Check-in and Out were easy. The staff were very professional.
Comment from Hotel Management
Nov 2, 2017 by Chris, Hotel Management
Thank you for staying with us, we appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Good location, comfortable room

Posted Oct 26, 2017
Pros:
Right on main street Cortez. Could walk to many restaurants or for a evening drink. City Market just across the street. Convenient for exploring Canyon of the Ancients and surrounding area. Room was clean and comfortable. Extemsive continental breakfast. Rags in lobby to be used for dirty bikes or in our case, hiking boots, a nice touch.
Comment from Hotel Management
Oct 30, 2017 by Assistant Manager, Hotel Management
Thank you so much for your review of our establishment. We appreciate the wonderful feedback. It is definitely nice to have so many amenities available within walking distance. We hope the rest of your travels are as enjoyable and safe. Hope to see you in future travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2017
Everything was good except door key would not open exterior door. We had to walk all the way around the hotel with out luggage to enter. Our room was near the rear entramce, but we could not get in the door
Comment from Hotel Management
Oct 21, 2017 by Chris Warren, Hotel Management
Thank you for staying with us, we appreciate your feedback. We apologize for the inconvenience from the back door not working properly and we are looking into the cause of the situation.
2 out of 5
by A verified traveler

Not too happy at the stay.

Posted Oct 18, 2017
Pros: The bed was fine.
Cons: The whole room needs improvement especially the bathroom.
Location: The location was fine and it was across the grocery store so that work out pretty good.
Staff was okay, but didn't get the room I requested when I made the reservation. The room was smelly like urine and toilet was not stable to the floor, it was bouncy so didn't like the feeling of it. I had to go to grocery store to get a air freshner to spray in the room. Overall I wasn't to happy at all.
Comment from Hotel Management
Oct 20, 2017 by Chris Warren, Hotel Management
Thank you for staying with us, we apologize for the inconveniences experienced during your stay. We are working on the issues you have mentioned and appreciate your feedback. We hope for an opportunity to make a better impression in the future.
5 out of 5
Recommended
for Other
by A verified traveler from Pagosa Springs, CO

Posted Oct 14, 2017
Pros: Said it all in description of our experience. To us the cleanliness and polite, helpful staff were what counted the most.
Cons: Should demand skilled subs for repainting rooms... "cutting-in" paint around door frames, etc. was sub-standard. And fix damage to walls.
Location: Location asy to find, and to get into and out of parking lot.
Through Expedia we got an exceptionally low room rate. On arrival at the Super 8 in Cortez, we were pleasantly surprised. Thought the bathroom needed repairs to wall and baseboard, the fixtures were in good repair and very clean. The whole unit was very clean and adequate. Staff members were polite, friendly, and helpful. We will stay there again.
Comment from Hotel Management
Oct 15, 2017 by Chris, Hotel Management
Thank you for reviewing your stay with us and we appreciate your feedback. We are looking into the mentioned issues and working on getting them fixed.
3 out of 5
by A verified traveler

Posted Oct 8, 2017
Rooms were small including the eating area. Have no more
Comment from Hotel Management
Oct 9, 2017 by Chris, Hotel Management
Thank you for reviewing your stay with us, we appreciate your feedback.
3 out of 5
by A verified traveler

Hotel was fine-booking request hell!

Posted Oct 3, 2017
The manager made my booking process pure hell-once there the rest of the staff was great but I will never stay there again
Comment from Hotel Management
Oct 5, 2017 by Assistant Manager, Hotel Management
I apologize for the inconvenience of when you booked with us. I do hope that sometime in the future we may be able to redeem ourselves. Hope you have a wonderful and safe travel.