Staff was outstanding!
Posted Sep 8, 2016
I'm slightly handicapped and don't do stairs real well. The first room I was assigned, I walked into the entrance of the building and there were stairs up and stairs down, split level type. Another couple, guests, came to my assistance and helped me get my stuff down the stairs. I wrote a review on Expedia citing the stairs issue. Expedia contacted the hotel and the next morning, two of the girls (staff) came to my door and told me that there was an ADA room available and if I'd pack up my stuff, they would move me into this ADA room. It was much better, no stairs, and numerous bathroom rails. The beds in both units were very comfortable and the rooms were very clean. I offered to tip the girls who moved me and they wouldn't accept it, saying they were glad to help me out! I would definitely recommend this hotel. Very basic but the price was right and as I said, the staff was outstanding!
Comment from Hotel Management
Sep 19, 2016 by Management, Hotel Management
We want to thank you for your wonderful review! We strive hard to make each customer comfortable and happy. We are sorry for the first nights inconvenience and are very glad we were able to assist you to another more appropriate room. We are in the process of updating our rooms and hoping to get more rails in each of the bathrooms. I will make sure I let my front desk staff know of your compliments as they do appreciate them!
We hope you will come and stay with us again!