Baseball tournament trip with family
Posted Jul 26, 2016 on Hotels
Booked the double king suite. Nice, large room with a balcony. Was disappointed that the pool was under repair and nobody told us until we saw the sign on the front desk when checking in. Had a friend who booked the same hotel and they received a phone call that the pool was being worked on and wouldn't be open. I would've liked to have received that phone call, but never did. Feel like they should've given a discount - paid for a hotel with a pool, but wasn't told ahead of time that it wouldn't be open, and by the time we were checking in, it was too late to look elsewhere. Otherwise, a good stay.
Comment from Hotel Management
Jul 31, 2016 by BW Corvallis, Hotel Management
Thanks for taking the time to review our hotel. We are happy you enjoyed our spacious double king mini-suite. We apologize that you did not receive a call about the pool closure. Perhaps we did not have a valid number on file. We hope you will give us another chance in the future to provide superior care.