Ratings based on 528 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Nebraska

Easy to find and very pleasant.

Posted Aug 29, 2015
Pros: On a busy street but still very quiet .
Cons: Would have liked a few bottles of body lotion which I was expecting.
Location: It was handy for the activities we were involved in.
Enjoyed the breakfasts and our room was always cleaned each day we were there. Our 6 days sleeping in comfortable beds meant a lot. Would stay here again.
Comment from EPC
Aug 31, 2015 by Dave Pappas, EPC
Grandmother from Nebraska- Thank you for staying with us. We appreciate the nice comments and excellent rating. I'm glad you had a pleasant experience. We hope you will visit us again in the future. Dave Pappas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Aug 20-23 2015 stay

Posted Aug 28, 2015
Cons: the cleanliness of the breakfast bar
Location: AAI Festival and historic Albany
Overall it was very comfortable, I was disappointed in the cleanliness of the breakfast bar. the staff was very nice and helpful. For some reason the halls and elevator were uncomfortably warm and humid. We would stay again.
Comment from EPC
Aug 28, 2015 by Dave Pappas, EPC
We appreciate you staying with us. Thanks for the feedback. I'm glad you had a nice visit and enjoyed the friendliness of the staff. I'm sorry the breakfast area wasn't as clean as it should have been. We'll certainly discuss this and your comments about the halls and elevator as a staff to ensure we always keep these areas comfortable for our guests. Hope you will give us another opportunity to provide a much better experience next time. Dave Pappas General Manager
1 out of 5
by A verified traveler

Misleading reviews

Posted Aug 27, 2015
It hasn't been renovated in a while. Smell all around the hotel - elevator, halls; room etc. Aged furniture. Barely available sockets to plug in chargers etc. Hotel staff was friendly and breakfast was nice, but the place overall needs an upgrade before I can recommend anyone to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great night sleep

Posted Aug 15, 2015
The room was very clean, the bed was super comfortable and the breakfast was perfect for starting a day of driving.
Comment from EPC
Aug 19, 2015 by Dave Pappas, EPC
Thank you for staying with us. We appreciate the wonderful comments and great rating. I'm excited to hear about your experience. We look forward to welcoming you back next time. Dave Pappas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Conveniently located for our trip

Posted Aug 11, 2015
Pros: Clean and comfortable.
Went to Albany to visit Aunt and had a great time.
Comment from EPC
Aug 19, 2015 by Dave Pappas, EPC
We appreciate you staying with us. Thanks for the great comments. I'm glad you enjoyed the hotel. Hope you will return in the future. Dave Pappas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Grants Pass, OR

Much better then I expected for the price

Posted Aug 10, 2015
Pros: The layout was spacious
Cons: Nothing.
Location: Was not there for pleasure but hotel was close to highway & near downtown.
Room was clean, spacious, looked like it had been upgraded recently. Breakfast was great with lots of food choices.
Comment from EPC
Aug 19, 2015 by Dave Pappas, EPC
David- Thank you for staying with us. We appreciate the nice comments and excellent rating. I'm glad you had a great experience. Hope you'll visit us again soon. Dave Pappas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Medfore, OR

Nice hotel off the I-5

Posted Jul 31, 2015
Pros: The beds are so comfortable!
Cons: Everything was great!
Location: Albany, OR. We like it because it is our half way mark between Gramma's house and our home.
We always book Phoenix Inn when traveling through the Willamette Valley. We can always depend on friendly staff, clean and comfortable room and a great morning breakfast. We strongly recommend Phoenix Inn, Albany, OR!
Comment from Hotel Management
Aug 5, 2015 by Dave Pappas, Hotel Management
Janet- Thank you for staying with us. We appreciate the wonderful comments and excellent rating. It's great to hear about your experience. We value your loyalty and endorsement tremendously! Look forward to welcoming you back next time. Dave Pappas General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel - spacious, great pool, brek!

Posted Jul 27, 2015
Pros: Everything!
This hotel was a gem. Clean, quiet, very spacious room (fourth floor pet-friendly suite) with tables, couches, two TVs, fridge, microwave, and dishes. Very comfy beds and linens. Clean, quiet, great AC. Full brek buffet (eggs, make-your-own brek burritos, waffles, fresh pastries, etc.) was fantastic and included real juice and great coffee. Highly recommended!
Comment from Hotel Management
Aug 2, 2015 by Dave Pappas, Hotel Management
Thank you for staying with us. We appreciate the wonderful comments, excellent rating and high recommendation. I'm so thrilled to hear about your visit. Our staff works extremely hard to provide every guest the type of accommodations you experienced. We look forward to welcoming you back next time. Dave Pappas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Jul 24, 2015
Pros: quietness, cleanliness.
Cons: continental breakfast, needed fresh fruit not out of a can.
close to the freeway but it was all good. Enjoyed my stay.
Comment from Hotel Management
Aug 2, 2015 by Dave Pappas, Hotel Management
Thank you for staying with us. We appreciate the nice comments. I'm glad you enjoyed your stay. Hope you will return again. Dave Pappas General Manager
2 out of 5
by A verified traveler from Sacramento

Old and dirty bed covers.

Posted Jun 29, 2015
Pros: The staff were nice.
Cons: Expedia should not recommend this hotel online. The pictures are misleading.
Location: It is located next to an "Adult Club/Shop".
I would have left had I not prepaid to Expedia. There were holes and stains on the bed covers.
Comment from Hotel Management
Jul 16, 2015 by Dave Pappas, Hotel Management
RMtravel- We appreciate you staying with us. My sincere apologies for your experience. We consistently rate high in cleanliness and as a family-friendly hotel. I'm sorry we let you down. We'll discuss this as a staff. I can assure you we've never had any problems with the adult shop. We would treasure he opportunity to win back your confidence and trust in us. Hope you will give us another chance to make it up to you in the future. Dave Pappas General Manager