4/10 Poor
Aisling Caroline Anne
Traveled with family and small children
Apr 2, 2024
Disliked: Staff & service, property conditions & facilities
Location was good with beach a stones throw away and rooms were kept clean. However food was cold and bland so we ate out a lot.. breakfast was a bit better than evening meal. When we checked in there were no towels in the room and spilt ice cream from the last guest on the balcony. We were told we had to move rooms mid stay then given the wrong key several times necessitating running up and downstairs 3 times late at night with a young child. Then the next morning when we eventually did move we were told we didn’t have to after all and we had to return to the original room. Such a faff and staff weren’t helpful. Electricity went out one night too.. Check in also took forever and it seemed there was constantly a huge queue at reception so it was tricky to get the multiple issues we had resolved. Very small amount of food on offer for a large number of guests meant it was always cold by the time you queued up/waited for everything (microwave was there for this purpose which said a lot) and the staff started clearing food away 15 mins before end of service times and actually pointed at their watches and told a group of elderly women to leave at 10am etc. very rude. We found Meal times were awful to be honest with the lack of tasty warm food and queues and general
Hectic feeling of it all. Felt sorry for AI guests. Location was great but any hotel along the long sea front had the beach etc, wouldn’t recommend this hotel sadly, in our opinion it was not 4 star quality.
Aisling Caroline Anne
Stayed 6 nights in Mar 2024
