Ratings based on 100 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Sep 30, 2016 on Hotels
We found a great restaurant with a fusion menu. The shops were just down the street.
for Everyoneby A verified traveler from isle of man
Lovely small hotelPosted Jul 1, 2016
Pros: The quiet adult pool is great for sunbathing.
Cons: A bar or similar in the quiet adult pool area. Having to go to the main bar was a bit of a pain when wet.
Location: The location is close to both the beach and the shopping area. Great location.
The hotel is in a great spot and would recommend it as a place to stay,
for Couplesby Sophie
Lovely week away just the two of usPosted Oct 28, 2015 on Ebookers
Had low expectations due to the low cost however it really exceeded all expectations the staff were lovely the cocktails were great. It was so close to everything. Would definitely recommend it for a couple or family.
for Everyoneby A verified traveler from Huntingdon England
Clean close to town goodPosted Oct 11, 2015
Went to see barcelona ironman only a few hundred yards from the start and finish well happy
for Couplesby DEBRA
Brilliant short breakPosted Oct 4, 2015 on Ebookers
Excellent value for money with very reasonable drinks prices in bar and restaurant. Handy for beach and shops and small walk to station. Stayed in Neptuno room which was great..large with big corner bath...ok décor a little dated but given the prices charged you cant complain at all. Only minor niggle is lack of kettle in room...however this is only small niggle!
by A verified traveler
A nightmare experience from beginning to end :-(Posted Jul 12, 2015
Pros: The location, sadly we didn't get to stay here though
Cons: If payment at hotel in cash is agreed then don't charge credit card inccuring additional costs.
Having spent months planning our wedding anniversary trip my wife and I chose Hotel Neptuno specifically for its location in Calella. We arrived to be told our room had been damaged by previous guests and we would have to stay in a hotel on the other side of Calella. The hotel we were sent to had single beds and our room was directly above a noisy bar. Once back home I contacted Hotel Neptuno to complain about this, they kindly offered us a free 2 night stay anytime we wanted. I gave them dates when we could stay (in 12 months time) but they said we couldn't stay then. They are no longer responding to my emails, a nightmare from beginning to end, very disappointed :-(
by A verified traveler from Bolton
Great location, very central for bars and train stPosted Jun 19, 2015
Clean hotel,food wasn't fantastic, staff were nice. Balcony was terrible just enough room to stand on and not a great view,looks onto locals balconies.
for Everyoneby A verified traveler
Good hotel near beach and bars.Posted Aug 23, 2014
Decent hotel but can be very busy at times. We got a free upgrade to an apartment on arrival. Well located. Staff very helpful.
by Cassie from Brighton
Nice Hotel and great location, But to noisyPosted Jun 15, 2014
Pros: The location, friendly staff, good facilities, comfortable room
Cons: Double glazing on the windows, having noise restrictions ie no noise after midnight and taking customer complaints about noise seriously
Location: 10 mins to beach and train station, Dofi Jet Boats, Free busses to attractions such as Water World, nice walks to Lighthouse and ruins, nice park
This hotel is in a fantastic location, especially if you dont have a car as it is a 10 minute walk to the train station and a few minutes walk to the bus stop. It is very close to a lovey beach which has plenty of activities. It is in quite a touristy town with plenty of shops and reasonably priced restaurants and places to eat. It has 2 pools and good bar, however does not have any laundry facilities. There is a laundrette in the town. The reception staff are very friendly and happy to help. We ate dinner at the hotel once. it is a buffet meal and was very nice. We found the staff to be friendly, especially the lady that was in charge. The problem and reason why I did not rate this higher, the noise. Our room was in the other building, facing the outdoor area and hotel apartments where larger groups stay. A very noisy bunch of students were staying opposite us, however, at midnight someone shouted at them to be quite. after that it wasnt to bad, but we did get noisy people sitting in the outdoor areas and bar, you can hear every word so did dread going back to the hotel at night. The main problem was on the last 2 nights 3 German guys moved into the apartment opposite. The were outside all night shouting, playing music and making stupid noises. I find it unacceptable and unfair the staff allow this level of noise to go on all night. We were relieved to be leaving as could not stand another night with no sleep. So cannot recommend if you want a nice quite holiday
for Couplesby Anni from Toronto, ON, Canada
ExcellentPosted Aug 13, 2013
Pros: The hotel was clean and the staff helpful
Location: It was close to the center which was great for us.
The hotel was clean, staff was helpful, it was close to the beach and it was very close to the center. The food was good.