Do not book the triple room!!
Posted Sep 2, 2016 on Hotels
I was really looking forward to my stay at the URH San Sebastián but it turned out to be my least favourite hotel and experience during my 2-week trip in Spain. I was travelling with my 2 older sons, so I was happy when I found this hotel offering a triple room option with 3 single beds - or so they say... When I arrived, the room I was given was a double, with a cot. Neither of my boys fit comfortably in the cot. The hotel staff said they were full that night and they would move me the following day... But the following day they were full again.. Then the manager told me that they don't actually have a triple room, he was planning to move me to an ocean view, which really did nothing for my issue with the sleeping arrangements. I explained to him that it was not fair that I had payed extra for a triple room, and received a double room. I explained that it was false advertising if they were offering a room that didn't exist, and as a result, my boys and I were cramped for 4 nights in a room with barely enough room to walk around, with the cot present. He said he would check with hotels.com to see if anything could be done regarding the rate. Again nothing. All-in-all a frustrating and disappointing experience all around, with extra $$$ spent to upgrade from a double to a triple room, that doesn't actually exist!