Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Schönes, gepflegtes Hotel mit sehr aufmerksamem Se

Posted Oct 20, 2015
Pros: Ausstattung und Service
Cons: Zufahrt und Außenbeleuchtung
Location: Obere Stadt; Zentrum und Strand ca. 800 m. Viele Restaurants in der Altstadt. Mietwagen für Fahrten in die Umgebung empfehlenswert.
Schönes Hotel mit guter Ausstattung (schöne Materialien) und sehr freundlichem Service; Tiefgarage und Outddor-Swimmingpool. Neben Speisessaal im EG auch große Barraum mit Ledersitzen; im Sommer auch draußen. Schwachpunkt: Zufahrt schlecht gekennzeichnet und unzureichend beleuchtet. Auch (gesonderter) Weg hinunter zur Stadt schlecht beleuchtet, dito Treppe zur Tiefgarage.
4 out of 5
by A verified traveler from L´Hospitalet

Las 5 estrellas no lo son realmente

Posted Feb 25, 2015
Pros: Su restaurante.
Cons: Han de estar más pendientes de los detalles de la habitaciones.
Location: Lugar tranquilo, pero bien comunicado.
Nos alojamos la última semana de enero de 2015, durante tres días. Tuvieron el detalle de darnos una habitación de más calidad que la que habíamos contratado ( estábamos casi solos en todo el hotel), pero al entrar vimos que no estaba limpia, solo habían cambiado la cama y el wáter, aunque precintado, estaba sucio de los inquilinos anteriores. Nos quejamos y nos dan otra habitación tipo suite, mucho más elegante, que se comunicaba con la habitación de al lado, y que la separaban dos puertas con pestillo, que por cierto, el de nuestra puerta estaba estropeado, y la curiosidad de los vecinos de al lado, hizo que irrumpieran en nuestra habitación a las dos de la madrugada, dándonos un susto de campeonato. El hotel se comprometió a revisar estos cierres para que esto no volviera a ocurrir. También detectamos refrescos en el mueble-bar caducados desde julio de 2014, que apresuradamente retiraron. Inexplicablemente tampoco había secador de pelo en nuestra habitación, y nos hicieron llegar uno de mano. En fin, incidencias que no deberían de pasar en ningún hotel, y menos en un 5 estrellas. A cambio de estos "sinsabores", nos regalaron el spa, que curiosamente lo cobran aparte. En cuánto a la comida fué excelente y el trato de todo el personal inmejorable.
4 out of 5
by A verified traveler from London

Great Hotel with excellent facilities, good value

Posted Sep 14, 2014
Pros: the range of facilities and nice big pool
Cons: Some of the rooms seemed a bit dated.The 'Freu' restaurant is overpriced and food needs to be improved
Location: Next door to a big Casino. 10 minute walk to a very busy beach front with all the usual tourist shops . Nearby Tossa de Mar is much nicer & quiter
Lovely Hotel in busy location, 10 minutes walk to busy beach. Excellent pool and poolside restaurant bar. On arrival in our room, it had a terrible smell of damp & humidity. We complained and were given another room immediately, but we did not expect such a room in a 5 star hotel. The Freu restaurant , very expensive and food not up to standard. The poolside restaurant and buffet was much better withe excellent food and attentive staff. The front of house staff all very friendly and helpful.Rickard recommended a fantastic restaurant at a nearby Canyelles beach, 10 minutes taxi ride away. Off the beaten track by the beach but well worth a visit for food and fantastic view.
3 out of 5
by A verified traveler

Good hotel but not 5*

Posted Jun 20, 2014
Adequate. Facilities good but not available throughout the day. Rooms small but clean.
4 out of 5
by A verified traveler

El acceso desde la carretera es complicado.

Posted Sep 2, 2013
Pros: El personal. Los restaurantes.
Cons: Los precios.,no entiendo que se tenga que cobrar 10 euros para acceder al Spa. Dos cervezas y un agua 15 euros lo encuentro desmedido.
Al estar solo una noche no puedo emitir un juicio de valor mas justo., pero considero que para ser un 5 estrellas esta rozando justito la categoria.
2 out of 5
by Craig from Santa Monica CA

How can this be called a Five-Star Hotel

Posted Aug 25, 2013
Pros: The location and pool area are both great.
Cons: The hotel needs to hire enough people to answer the phones and provide oither usual services.
Location: beaches, casinos, lots to do and see.
The food is good, if you can get it. The service is acroos the board terrible. They do not answer their phones and are very short of staff. The phsical property and location are great, but the hotel is not well kept--dirty halls, etc..
5 out of 5
by hebby from Italia

Splendida vacanza!!!!!

Posted Nov 22, 2012
Pros: La disponibilità e la gentilezza del personale.
Location: E'perfetta per tutti:discoteche e pub per chi vuole divertirsi,spiaggie e parchi per le famiglie, escursioni e sport acquatici per i più avventurosi.
Hotel centralissimo ma immerso nel verde, personale gentilissimo e molto disponibile, ottima cucina di alta qualità nel ristorante "Freu" presso l'hotel stesso, eccellente anche la colazione : a buffet con prodotti che soddisfano ogni tipo di gusto ed alla carta per assaporare piatti cucinati al momento . La tranquillità e la discrezione sono assicurati in questo hotel.Sinceramente non riesco a trovare nessun difetto su questo alloggio, posso solo consigliarlo a tutte quelle persone che desiderano trascorrere una piacevole vacanza in questo splendido posto chiamato" Lloret de mar "... ......Voto complessivo decisamente eccellente!
5 out of 5
by Raz from Israel

Top quality hotel for family or business

Posted Sep 19, 2012
Pros: Location, condition, comfort, vicinity to casino
Cons: Staff seems a bit arrogant, entrance to the hotel requires some walking, expensive parking
Location: Close to everything
Location is great - just on the limit of the tourist area, minutes walking to any store, restaurant or the beach, while being quite. In addition, the Casino is just under the hotel itself. Rooms and hotel are renovated, pool is great and very nice restaurants, professional staff, free WiFi. Parking is expensive, 18EU per night, while you may find free parking near by. The hotel is inaccessible directly from the road. Entrance requires quite a lot of walking (arround the casino and the park that surrounds the hotel).
4 out of 5
by A verified traveler

hotel au calme

Posted Sep 2, 2012
Pros: exterieurs, piscine et jardin, petits déjeuner
Cons: pas une tre belle vue des chambres de l'hotel
Location: idéal
tres beau jardin, au calme bien que proche de la ville et de la plage. piscine et terrasse très agréable.
4 out of 5
by Alain from Marseille, France

Hôtel idéal pour se ressourcer..

Posted Aug 19, 2012
Pros: Hôtel calme et soigné, clientèle agréable.
Cons: Les pannes de clim la nuit, le prix des repas le midi
Location: Excellente situation en retrait du brouhaha de la ville
Hôtel appréciable pour son calme et sa situation dans un parc de verdure ( bien entretenu). Le personnel est avenant, nous avons apprécié la navette pour la plage éloignée.. La nourriture est correcte, sans plus.. Le repas du midi pris dans le restaurant de la piscine est cher, compte tenu de sa simplicité, 38 € sans les boissons et par personne. Dans notre chambre, nous avons souffert de la chaleur trois nuits consécutives à cause d'une panne générale d'air conditionné. Nous y retournerons probablement..