Stay at Guitard Hotel
Posted Jan 27, 2015
When we booked, the hotel is advertised as a 4 star hotel with spa facilities. When we actually got there, we arrived around 11.30 pm, we waited for nearly 20-30mins or more because there was only 1 person at reception and there was kind of a " heated" customers' dispute with a group of customers. Though we hardly understand the language but we could sense the body language. Even the next day when we would go to the reception, the reception staff were quite abrupt many time we had not finish to say or express ourselves and they would already carry on with what they were doing and we had to call them again.
We appreciate though that they had prepared a cold diner for us and we were able to still have a meal on that day. But the hotel had no kettle and did not look like advertised on expedia at all.
The spa facilities, well there was no spa facilities as we were not told that it's only open in summertime, the indoor pool was very small.So, I don't think we got what we were promised when we booked and we were disappointed.
I have to say though that the diner selection and the breakfast selection and serving was up to the standard and staff were really nice and helpful.