Not a good start to a holiday!!!!
Posted Nov 3, 2016
First impressions great, next to beach, overlooking promenade with cafes and palm trees. Reception area, not great!!! Steps down to below ground floor. Basic for 4 star hotel! Got to room, dark with curtains drawn but nice room. Opened curtains to reveal, instead of nice view of ocean and promenade as pictured and advertised, it looked over a utility area of next building 5 metres away and 2 washing machines. no sea view in sight and no balcony!!!. Room also made as 2 single beds pushed together and not double booked. All night beds fell apart and kept falling in crack of bed. No sleep first night until after horrendous dealings with a rude and arrogant receptionist for 1.5 and further 3 hours next day with manager finally moved to room thought we'd booked, double bed with sea views and balcony!!! After that no problems. Lovely bright room, fantastic views of ocean, very pleasant. Room serviced very well when at breakfast for least inconvenience!!! Breakfast was self service, continental buffet style on first floor with limited views, only of tops of palm trees but very sunny, light and airy.Choices all nationalites, however the English cooked breakfast was always cold!!! Coffees from machine were excellent, no usual watery types you get from vending!!! Waitress was terrible, had a week of banging plates at back of room. Was very annoying!! Spoilt each morning. Swimming pool on roof top, with sauna. Views spoilt by giant letters of hotel!!! Pleasant 3 star really!