Beautiful location, amazing view, needs renovation
Posted Aug 25, 2009 on Hotels
I have booked this hotel because of the amazing pictures on the website. I was not disappointed. The hotel is located on a hill with an amazing view of the sea.
The exterior of the hotel with its pool are gorgeous. However, we were disappointed with our room and the overall service level.
At check-in, the clerk did not ask if we needed help with our luggages. There are no elevator in this hotel (which is ok), but considering that it is a 4 star, they should help us carrying luggages.
The room was quiet, but in desperate need of improvement. It was clean, but seemed like it has not been updated for the last 20 years. We had a safe in our room, but with no lock. The bathroom amenities were presented in little plastic bags, there were no bath mat, shower caps or any extra that we usually have in 4 star hotels and we only had 2 towels.
The walls are so thin that we were able to hear our left side neighboors coming back at 5:00 AM and our right side ones getting up at 7:00 AM.
The buffet in the morning has a lof of choice, but the quality is very poor for a 4 stars. Finally, the staff did not speak english, nor french and very little spanish which made it difficult for us.
I would say that the hotel was probably amazing 10-15 years ago and that the management still runs on this reputation. It is not a 4 star in my opinion.