Ratings based on 268 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Latvia

Comfortable living near the nice beach

Posted Nov 14, 2017
Pros: Good quality beds. Clean, bright rooms with a lot of space. Tasty, good quality food. Great smoothies in the breakfast. Friendly staff.
Cons: Tennis court and fitness room requires renovation.
Location: Very close to the nice beach.
Comfortable living near the nice beach. Good quality beds. Clean, bright rooms with a lot of space. Tasty, good quality food. Great smoothies in the breakfast. Friendly staff. Picturesque swimming pools.Tennis court and fitness room requires renovation.
3 out of 5
by A verified traveler from London

Not the best H10

Posted Sep 30, 2017
Pros: The food was magnificent, an abundance of choice at every meal time and a fantastic variation. You could not fault the food in any way.
Cons: The surly attitude of one waiter, he behaved towards us in a shocking manner, so much so that my wife called in and spoke to the HR person about it.
Location: A lovely beachside hotel, we had a car so were able to go out and see other places, very little else to see or do, mostly just other hotels.
Do not get booked into Room 1315, you have to go down a dark corridor to get to the room, bathroom mirror needs replacing, Expedia said we had a double bed, we didn't. Patio needed weeds removed and ample cigarette butts also, the view of the sea was a tiny glimpse of the horizon. Very disappointing. A poor selection of UK TV programmes, we managed to find two out of the 80 available.The hotel has mostly Germans staying and it is geared towards them. Signage needs to be upgraded, it is a large complex and getting around initially has its problems. The spa was under reconstruction so that was out of commission, walking around the pool at night was not easy as the lighting was poor. Plenty of trip hazards to be aware of, eg sun loungers. We asked at reception for two cups to accompany the kettle in the room and were refused them, told to get two from the restaurant the following morning! Not a good service. Although drinks were available at check-in, with a sign stating just that, we were not offered anything. Would we use H10 again, yes we would but certainly not this one.
3 out of 5
by A verified traveler

Ok hotel

Posted Sep 28, 2017
The hotel is decent for what it is. The staff are very good generally. It's a bit outdated and needs an uplift. It's group hotel a few metres away is significantly better.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Beach FL

Lovely location

Posted Sep 24, 2017
Pros: The food is incredible. About the worst food we encountered was mediocre, nothing bad, most was exemplary. There's lots to choose from too.
Cons: No irons available? You have to send it out to be laundered. Traveling wrinkles things. Please rethink this.
Location: Within walking distance to several shopping establishments and a grocery store. Car rental available on-site.
It's far from the airport, so be ready for it: about 80 Euros and one hour later. Some people take the buses but we opted for simplicity. The hotel's location isn't far from their own private beach. If you want to use the umbrellas or chairs at that beach then that's extra. If you're there multiple days you can get a 15% discount, which we didn't find out about until our next to last day. Some things are difficult if you don't speak Spanish. Everybody we met was really friendly and helpful. Hotel staff is great!
4 out of 5
Recommended
for Everyone
by A verified traveler from ny

Good hotel

Posted Aug 28, 2017
The hotel overall was good for my needs. I had half board and it fitted my needs as i was barely in the hotel grounds. Good for someone who is always wants to be on the move as i always had breakfast and dinner. My room was always cleaned and staff was very helpful
Comment from Hotel Management
Aug 29, 2017 by Subdirectora, Hotel Management
Dear justin, thanks for your great score.We are happy to know that you enjoyed your stay and we wait to see you back soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Fabulous hotel by the sea

Posted Jul 25, 2017
Great location, facilities and activities on offer every day. Brilliant and attentive staff throughout hotel. Our first family holiday with our 5year old son and it was brilliant. We were half board but for the little extra needed we would return all inclusive. Brilliant relaxing time had.
Comment from Hotel Management
Jul 31, 2017 by Patricia López,Subdirectora, Hotel Management
Dear karen,thanks a lot for sharing your opinion!!We will for you to come back soon. Our warmest regards,
3 out of 5
by A verified traveler from Scotland

Nice location. However age starts showing

Posted Jul 17, 2017
Fairly decent hotel, certainly doesn't deserve 4 atar rating. Cleansiness of crockery leaves much to be desired, on one morning I had to go through 10 plates to get 2 clean ones. The coffee in the restaurant is a new invention of H10, it is some light brown stuff of a unique taste which is the furthest from coffee I ever tasted. The dust under the beds has not been cleaned for a long time. Staff seems to be a bit ill informed about the hotel facilities, we had to see the on-site doctor and were informed at the reception that it is a free service, contrary to having to pay for it. The hotel is very isolated, and there is hardly anything around, so unless the weather is great all the time and you lie on the beach or at the pool, there is no alternative. The rooms have kettles, bit you have to pay to make your drinks, as cups are not supplied. I complained to H10 as a result of an earlier contact, was told it would be sorted. This is it, I am still waiting. Still, there were no annoying insects. I don't think I would go there again.
Comment from Hotel Management
Jul 31, 2017 by Patricia López,Subdirectora, Hotel Management
Dear guest, we are really sad beacuse we did not exceed your expectations. It is really surprising for us. We would have loved to talk to you during your stay because our guest´s opinions are the most important thing for us. Our location is special to forget the rutine and the stress.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good position close to beach

Posted Mar 26, 2017
Very relaxing holiday. Staff were excellent. Only downside - room was noisy early in morning as close to kitchen and reception.
Comment from Hotel Management
May 5, 2017 by Patricia López,Subdirectora, Hotel Management
Dear guest,thanks for sharing your opinion! We are more than glad to read that ou staff is excellent. Wait to see you back soon.Best regards
4 out of 5
Recommended
for Couples
by A verified traveler from London

Quite hotel close to the beach

Posted Mar 21, 2017
Pros: It's close to the beach
Cons: it will be good if you have more options for evening buffet.
Location: Nothing nearby, only can relax in the hotel.
We've chosen the standard room which are located in lower ground without sunshine, so it's a bit cold and dark. Breakfast has a lot of options, but evening buffet doesn't.
Comment from Hotel Management
May 5, 2017 by H10 PLAYA ESMERALDA, Hotel Management
Dear Bao, thanks for your comment, wehave between 120 and 140 options every night so we regret that you think they are not enought. Best regards,Patricia López
3 out of 5
by Dániel

Overpriced

Posted Feb 21, 2017 on Hotels
Altogether we had a nice stay but the hotel is overpriced if you take into account the services it provides and the quality of its infrastructure... First we received a room of a much lower price range than what we booked. No see view and also not really clean. It was above the disco and very loud in the evening. We asked for a change and got a new room the next day, directly below the restaurant which was very noisy from early morning time.... Room and bathroom needs renovation in several places, which is really disappointing for this price! Staff was usually nice, some ladies in the restaurant area are quite pokey though. Buffet breakfast and dinner was always fresh and very tasty, great number of choices, food altogether was very good. Location of the hotel is nice, right above some beautiful beaches. Would not return to this place, I would look for something with better price/quality ratio.
Comment from Hotel Management
Mar 4, 2017
Dear Daniel,thanks for your comment, we think that we offer a really nice value. We regret if you did not feel the same and we would have liked to speak about it during your stay. Regards,Patricia López.