Seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of MedPlaya Hotel Pino Alto

4 out of 5
MedPlaya Hotel Pino Alto
Avda. Playa Cristal, 18, Urb. Pino Alto, Miami Platja, Mont-roig del Camp

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 115 reviews" "
Rating 8 - Good. 54 out of 115 reviews" "
Rating 6 - Okay. 22 out of 115 reviews" "
Rating 4 - Poor. 16 out of 115 reviews" "
Rating 2 - Terrible. 3 out of 115 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

audrey

Traveled with family
3 star hotel... Not enough sunbeds, disappointed the pool bar wasn’t open.Twice I asked for my room to be made up, could do with a clean in some places. breakfasts were good, slow service at bars, cheap prices though..lovely surrounding are, close to sea, plenty of nice restaurants nearby. Saying all that, Excellent value for money.. I would go again and thoroughly enjoyed my stay ..
Stayed 7 nights in Aug 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 21, 2023
Dear AudreyThank you for sharing your feedback about the Hotel Pino Alto. It's great to hear that you found the hotel to be excellent value for money and that you enjoyed your stay overall. The proximity to the sea and the surrounding area, as well as the nearby restaurants, contributed positively to your experience.Your comments about the need for more sunbeds, disappointment regarding the pool bar, and the slow service at bars are duly noted. It's also helpful to know that improvements could be made in terms of room cleaning. This kind of feedback is valuable for both the hotel management and future guests.We very much hope that we will be able to welcome you back to the Hotel Pino Alto or one of our other MedPlaya Hotels very soon!Kind regards

10/10 Excellent

M J

Stayed 1 night in Aug 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 22, 2023
Gracias M J por esta puntuación de 10! Es fantástico saber que disfrutaron de su estancia!SaludosGuest Service Manager, MedPlaya Hotels

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. We felt relaxed during our stay. Nice pool and a breakfast variety. Friendly staff always trying to help
Stayed 3 nights in Aug 2021

8/10 Good

Janet, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very nice beach. very quiet city
Nice place to stay with family. enjoyed the blue sea water, and proximity to the hotel. Very secure.
Stayed 6 nights in Aug 2017

6/10 Okay

Carol, NZ

Nice Hotel Poor Wifi
The hotel was more suited for family's that a quiet retreat for a couple. Breakfast was very average and wifi coverage was very disappointing. The signal was very weak and intermittent often cutting out and you were unable to go online. The staff were exceptional the front line and the housekeeping nothing was too much trouble.
Stayed 7 nights in Jul 2017

8/10 Good

clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skegness o a p s
We had bed and breakfast , not to English taste not cooked enough ,and always cold , but there was plenty of other things to eat really nice bread , the staff were friendly bar all ok the rooms were clean very quiet at this time of yr some lovely restaurants nearby ,also the beach is near all in all we had a really good time .
Stayed 10 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Well situated.
Clean and tidy hotel a short walk to the beach and bars .We were there early July and was fairly quiet around the hotel so service was good. There was a hot and cold buffet option for breakfast which was ok .

6/10 Okay

KFH, Wroughton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very convenient for our needs. Food could be a bit warmer

6/10 Okay

Argo16, Amsterdam, The Netherlands

Liked: Cleanliness
Hotel Review
Was ok. Very family hotel. Swimming Pool quite small but overall was good. The breakfast buffet offered a lot and was good. Only coffee was not good. A remark that needs to be noted and changed is the address as the hotel is located in Miami Platja and not in Mont-roig del Camp.

4/10 Poor

Sue Veitch

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Beautiful Mediterranean
Beautiful looking hotel with great pool and friendly staff. Unfortunately the language barrier meant communication difficult. Our accents are too strong to be understood. Bad things: Short curly hair around toilet area that did not get cleaned during our whole stay, hotel food can only be described as slops but a huge array of eateries within walking distance so not a drama. Paper thin walls and guests who do not understand nor respect other guests. Beds rock hard. Have fed this back to the hotel in their review but they did not appear interested in knowing

8/10 Good

keith, lincolnshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel Pino Alto, Miami Platje, Spain
Mid September was a great time to visit this area of Spain, no crowds, great weather. The hotel was good, the staff friendly and helpful, despite their lack of English and our lack of Spanish. Food was O.K'ish, and eating out expensive. All told a good holiday and we would certainly consider returning

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé un très bon séjour dans cet hôtel, le personnel est très sympathique. L’emplacement est vraiment bien (proche de la mer, et alentours très calme.) La piscine est agréable, par contre le bar extérieur est fermé, c’est dommage mais il y a le bar intérieur. Les prix sont raisonnables. La barmaid est très sympa, elle nous a fait un cocktail qui n’était pas à la carte. L’intérieur de l’hôtel est un peu vieillot, mais pas de surprise les photos sur les sites de réservations sont à jours, et la chambre avec la terrasse reste confortable. Mais ce serait toujours un plus une rénovation intérieure. Nous sommes content de nos vacances.
Stayed 6 nights in Sep 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 22, 2023
UserReponder reseñas en inglesChatGPT¡Claro, estaré encantado de ayudarte a responder reseñas en inglés! Por favor, proporciona la reseña a la que te gustaría responder, y te ayudaré a redactar una respuesta apropiada.UserNous avons passé un très bon séjour dans cet hôtel, le personnel est très sympathique. L’emplacement est vraiment bien (proche de la mer, et alentours très calme.) La piscine est agréable, par contre le bar extérieur est fermé, c’est dommage mais il y a le bar intérieur. Les prix sont raisonnables. La barmaid est très sympa, elle nous a fait un cocktail qui n’était pas à la carte. L’intérieur de l’hôtel est un peu vieillot, mais pas de surprise les photos sur les sites de réservations sont à jours, et la chambre avec la terrasse reste confortable. Mais ce serait toujours un plus une rénovation intérieure. Nous sommes content de nos vacances.ChatGPTI'm glad to hear that you had a great stay at the hotel! Here's a response you could use in English:Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay, and we appreciate your kind words about our friendly staff and convenient location near the sea. We're glad you found the pool enjoyable, and we apologize for any inconvenience regarding the closure of the outdoor bar. We're happy to hear that you were still able to enjoy a drink at the indoor bar.Your feedback about the interior is valuable to us, and we appreciate your understanding that the current state aligns with the photos on the reservation sites. We're constantly working to enhance our guests' experience, and your suggestion for interior renovations is duly noted.We hope to welcome you back for another wonderful stay in the future. Thank you for choosing our hotel for your vacation!Feel free to customize the response based on the hotel's specific details and policies.UserThank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay, and we appreciate your kind words about our friendly staff and convenient location near the sea. We're glad you found the pool enjoyable, and we apologize for any inconvenience regarding the closure of the outdoor bar. We're happy to hear that you were still able to enjoy a drink at the indoor bar.Your feedback about the interior is valuable to us, and we're constantly working to enhance our guests' experience.We hope to welcome you back for another wonderful stay in the future. Thank you for choosing our hotel for your vacation!ChatGPTYou're welcome! Your response looks great—concise, appreciative, and addressing the specific points mentioned in the original review. If you have any more reviews or if there's anything else I can assist you with, feel free to let me know. Happy travels!UserTranslate to French: Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay, and we apprec

4/10 Poor

André

Liked: Cleanliness, room comfort
Disliked: Staff & service
l'hotel reste trés correct mis à part que le bain à remous et le sauna ont disparus.....dommage. Par contre le restaurant est devenu "trés mauvais" et les personnes y travaillant manquent de compétence et de sympathie. Aucune ne parle le français et aucune ne sait ce qu'elle doit faire. les plats sont mauvais, froids ou mal cuits ( surtout les grillades). Pas ou peu de desserts et curieusement des bonbons.... La restauration a atteint son niveau le plus bas. Le pino Alto débaptisé est maintenant à éviter.
Stayed 5 nights in Sep 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 22, 2023
Merci de partager vos commentaires avec nous. Nous sommes désolés d'apprendre votre déception concernant certains aspects de l'hôtel et du service fourni. Vos commentaires ont été transmis à la direction de l'hôtel pour qu'elle en prenne connaissance. Nous accordons une grande importance aux retours de nos clients, et nous apprécions votre honnêteté. Nous espérons avoir l'opportunité de regagner votre confiance à l'avenir.Guest Service Manager, MedPlaya Hotels

10/10 Excellent

Julien

Stayed 2 nights in Sep 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 21, 2023
Thank you Julien for your rating.We hope to see you again on future occasions.Kind regards

6/10 Okay

Jesús

Disliked: Cleanliness
Stayed 6 nights in Sep 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 22, 2023
Gracias Jesús por su puntuacion!SaludosGuest Service Manager, MedPlaya Hotels

8/10 Good

Joao

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 22, 2023
Gracias Joao por tu puntuacionSaludosGuest Service Manager, MedPlaya Hotels

8/10 Good

Jordi

No
Stayed 2 nights in Sep 2023

2/10 Terrible

Georgina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Regreso al pasado,NO SE COMO TIENE 4 ESTRELLAS,,,todo es súper antiguo, la limpieza fatal, había gente en el hotel que en 3 días no habían limpiado su habitación,,,no iba la cadena del WC, en la habitación habían hormigas,la moqueta del pasillo llevará 10 años que no pasan ni siquiera un aspirador, no hay ni una sola actividad, ni siquiera música ponen, el buffet, es el peor buffet que haya ido nunca,,,no había aceite de oliva o azúcar,,,y para comer siempre lo mismo, el pan olía a pescado,,,,realmente fatal,,,, el ascensor no iba, e íbamos con un carrito de bebé hasta una "segunda planta" que en verdad era 3°,,,En el bar no había de nada,,, La verdad necesita urgente una inspección en todos los sentidos.EL PERSONAL SE LES VE QUEMADOS DE LA SITUACIÓN, ya que ellos no tienen culpa, la culpa es la mala organización y gestión del hotel,,,
Stayed 2 nights in Aug 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 21, 2023
Estimada GeorginaLamento escuchar que tu experiencia en el hotel no fue positiva en esta ocasión.Pidamos disculpas si despues de expresar tus preocupaciones directamente al personal del hotel o a la gerencia durante su estancia no pudieron resolver estos problemas de inmediato durante la estancía. Gracias por su feedback y lamentamos que no se quedo satisfecho con su estancia en nuestro hotel en esta ocasion.Saludos cordiales

4/10 Poor

Nazaret

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
El hotel necesita una restauración y mantenimiento.... En la comida y cena no hay casi variedad y te ponen todos los días lo mismo....y escasea lo q ponen....
Stayed 5 nights in Aug 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 21, 2023
Estimada NazaretLamentamos que el Hotel Pino Alto no cumplió con sus expectativas, y le damos las gracias por compartir sus impresiones con nosotros.Saludos cordiales

4/10 Poor

sebastien

Stayed 1 night in Aug 2023

4/10 Poor

Paula

Stayed 4 nights in Jul 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 21, 2023
Gracias por elegir el Hotel Pino Alto para su estancia y lamentamos que considera que el hotel solo merece una puntuación de 2 en su opinion.Saludos cordiales

8/10 Good

isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avis hotel
Hôtel familial. Très bien situé. A 5 minutes de la plage. Piscine avec transat. Bar pas excessif. Restaurant convenable. Petit bémol l'animation
Stayed 7 nights in Jul 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 22, 2023
Merci pour votre commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié vos vacances dans notre hôtel familial.Nous sommes reconnaissants pour vos commentaires et nous espérons vous accueillir à nouveau dans le futur !Guest Service Manager, MedPlaya Hotels

10/10 Excellent

Marian

Traveled with family and small children
👍
Stayed 1 night in Jul 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 21, 2023
Dear Marianthank you for your rating of 5 following your stay at the MedPlaya Hotel Pino AltoWe are pleased you enjoyed your stay and hope to see you again!Kind regards

10/10 Excellent

Hameza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 22, 2023
Thank you Hameza for this rating! Its great to know you enjoyed your holiday with us!Hasta Pronto!Guest Service Manager, MedPlaya Hotels

8/10 Good

Mar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 21, 2023
Gracias Mar por su puntuación sobre su estancia en el Pino Alto HotelEsperemos verla de nuevo!Saludos

4/10 Poor

Hinda

Stayed 5 nights in Jul 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 21, 2023
Dear HindaThank you for chosing the MedPlaya Hotel Pino Alto for your holiday. We are sorry that you were disappointed with our hotel on this occasion.Kind regards

10/10 Excellent

Eva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bufet muy variado y completo, empleados atentos, zona de piscina acogedora
Stayed 1 night in Jun 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 21, 2023
Gracias Eva por sus comentarios amables y su puntuación después de su estancia en nuestro hotel.Nos alegra saber que disfrutaron de sus vacaciones con nosotros.Saludos cordiales

6/10 Okay

Ivo

Disliked: Cleanliness
La recepción fatal
Stayed 2 nights in Jul 2023

10/10 Excellent

Yolanda

Stayed 2 nights in Jun 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 22, 2023
Estimada Yolanda, gracias por esta maravillosa puntuacion.Es genial saber que disfruto de su estancia, y esperemos verla de nuevo!Guest Service Manager, MedPlaya Hotels

8/10 Good

Joachim

Liked: Property conditions & facilities
Sehr schönes Hotel mit potenzial nach oben.
Ein schönes Hotel in sehr schöner ruhiger Lage, nahe am Meer. Werde ich wieder besuchen. Die Einrichtung in den Zimmern könnte eine liebevolle Auffrischung gebrauchen, damit das Innere zum äusseren passt.Man bemüht sich jedenfalls sehr. Das Frühstück war sehr gut.
Stayed 4 nights in Jun 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 22, 2023
Thank you for your review! We're delighted to hear that you enjoyed your stay at Hotel Pino Alto. We appreciate your feedback about the room decor, and wlook forward to welcoming you back in the future!Guest Service Manager, MedPlaya Hotels

4/10 Poor

Andrea

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Es un hotel bastante antiguo, aunque esta todo muy limpio. Lo peor fue, primero lo que targo la chica que estaba en recepcion en hacernos el check in, horrible!! Una h por lo menos. Además nos indico mal la hora de la comida y despues de pagar 55e comimos los restos de lo que quedaba! En el ultimo desayuno el mal trato de una de las camareras...un desastre!! Ya para rematar cuando salimos nos dicen que si no habiamos pagado, (pagamos mediante Expedia al reservar), y otro importe mas elevado!! Vamos, que aqui no vamos a volver!
Stayed 2 nights in Jun 2023
Response from Guest Service Manager, MedPlaya Hotels on Nov 21, 2023
Estimada AndreaLamento saber que tu experiencia en el hotel no fue positiva y que experimentaste problemas en varios aspectos incluyendo el check-in, el restaurante y en recepcion.En MedPlaya nuestra objetivo es ofrecer nuestros huespedes la mejor experiencia vacacional posible y lamentamos que no ha sido el caso.Gracias por elegirnos esta vez, y por compartir sus impresiones, ya que el feedback de nuestros huespedes es importante para MedPlayaSaludos cordialesGuest Service Manager, MedPlaya Hotels

6/10 Okay

Hocine

Liked: Staff & service
En general bien calidad precio. El check-in fue muy lento, más de media hora en cola. Instalaciones bien, cerca de una playa tranquila en caso de no querer estar en la piscina del hotel. El personal amable, la cocina regular aunque variada y al hotel se le nota el paso de los años.
Stayed 1 night in Jun 2023

8/10 Good

Tania

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Elmpersonal de recepción muy deficientes
Stayed 2 nights in Jun 2023

8/10 Good

ANNA

Stayed 3 nights in Sep 2022

8/10 Good

Luis eudilio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Mary Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

2/10 Terrible

Dahman

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Ne recommande pas, passez votre chemin
Accueil glacial, aucun sourire tout le long du séjour, un service au paiement au restaurant indigne d’un 4*, longue attente avec bagages dans les mains, pas de consignes sur l’hôtel, chambres désuètes, literie catastrophique ( digne de carpettes avec ressorts ressentis) Climatisation au compteur année 80 ( pas de boîtier ), demi-pension horrible, poisson avec Arête tous les soirs, petit déjeuner de basse qualité, jus de fruits rendent maux de ventre, mini club laisse les enfants aller à la piscine sans surveillance, on a retrouvé notre petit de 5ans dans la piscine sans brassard 15 minutes après l’avoir déposé au club enfant sans prévenir. On y remettra plus les pieds pour notre part
Stayed 5 nights in Aug 2022

8/10 Good

Francesc

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Ramon

Stayed 3 nights in Aug 2022

2/10 Terrible

Ahmed

Stayed 2 nights in Aug 2022

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hemos descansado y disfrutado😍
Hemos pasado una semana en este alojamiento, muy tranquilo y cerca de la playa, con animación para los niños mañana, tarde y minidisco por la noche. Las animadoras muy agradables y divertidas. La arquitectura del hotel es muy bonita, es como estar dentro de una villa, la decoración de las habitaciones algo anticuadas y la señal de tv fallaba muy a menudo, no hay mucha señal. El wifi ok. La limpieza muy bien. Tod@s l@s trabajador@s muy amables y simpátic@s, siempre una sonrisa. La comida en general bien, las salsas que acompañaban las carnes algo saladitas, pero todo rico. L@s camarer@s muy bien. Los demás huéspedes muy amigables y educad@s. Repetiríamos seguramente.
Stayed 8 nights in Aug 2022

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Hotel muy tranquilo donde nose aglomera mucha gente la verdad que estubimos a primeros de agosto y parecia que nos repartianos bien entre piscina y playa!!!! Servicio muy atento y amable. Comodo y tranquilo. Queremos volver pero esta completo
Stayed 2 nights in Aug 2022

4/10 Poor

Laurent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Décevant
Repas et petit-déjeuner vraiment pas bon, cest tout du congelés, sans goût, pain sec,
Stayed 1 night in Jul 2022

8/10 Good

Morten

Stayed 1 night in Jul 2022

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness
Ok ophold
Meget lille hotelværelse selvom vi havde bestilt et familieværelse. Poolen var fin men stranden var ikke god. Morgenmaden var ok. Vi spiste middagsmad i deres restauranten gang hvilket ikke kan anbefales.
Stayed 5 nights in Jul 2022

10/10 Excellent

MELAD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien situé près des plages, belle piscine entourée de palmiers , un pool bar très sympa. Personnel avenant et efficace. parties communes spacieuses et petit déjeuner buffet parfait. Propreté et calme.
Stayed 6 nights in Aug 2021

8/10 Good

charlise

Liked: Cleanliness, property conditions & facilities, room comfort
Nuit de passage
Impeccable
Stayed 1 night in Sep 2021

8/10 Good

Maurizio

Liked: Cleanliness, staff & service, amenities
me gusto' el personal pero las habitaciones necesitan una buena restauracion
Stayed 14 nights in Sep 2021

8/10 Good

Frédéric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Personnel accueillant et disponible Très bon petits déjeuners Repas non proposés à cause du covid. Dommage Pas d’accès à la piscine intérieure, salle de sport, squash… nous n’avions pas été informés lorsque nous avons réservé. Le prix de la location n’a pas pour autant été vu à la baisse.
Stayed 7 nights in Aug 2021