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Reviews of Ibersol Spa Aqquaria

3.5 out of 5
Ibersol Spa Aqquaria
c. Camí de les Pascuales 1, Salou

Reviews

7.4

Good

Rating 10 - Excellent. 73 out of 280 reviews" "
Rating 8 - Good. 109 out of 280 reviews" "
Rating 6 - Okay. 51 out of 280 reviews" "
Rating 4 - Poor. 26 out of 280 reviews" "
Rating 2 - Terrible. 21 out of 280 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff, Lasalle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Older property but large spacious apartment. Great management and apartment well equipped shame we were there for only one night.
Stayed 1 night in Feb 2024
Response from Online Reputation Management Apartaments Ibersol on Feb 8, 2024
Dear Jeff,Thank you for taking the time to share your feedback.We're delighted to hear that you found our apartments spacious and well-equipped, and it's great to know that our management team made a positive impression. Our aim is always to provide a comfortable and convenient stay, and we're glad that you appreciated the amenities during your short visit. While our property has a mature charm, we strive to maintain it in the best condition possible, ensuring that all our guests can enjoy their stay in a welcoming environment.We hope to have the pleasure of welcoming you again. Kind regards,Online Reputation ManagementApartaments Ibersol Spa Aqquaria

6/10 Okay

Joanne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Gym pool and hottub only open 3 hrs in evening Very noisy neighbours paper thin walls could hear them screaming and fighting every.night from midnight to 3am nobody on site to report it to. Also could hear the traffic on road behind all evening
Stayed 4 nights in Nov 2023
Response from Online Reputation Management Apartaments Ibersol on Nov 28, 2023
Dear Joanne,Thank you for your review.We understand your concerns regarding the noise levels and the limited hours for the gym, pool, and hot tub. While we strive to ensure a peaceful stay for all our guests, we apologize if this was not your experience. We appreciate you bringing these matters to our attention, and we will look into ways to improve the situation.It would be a pleasure to welcome you back. Kind regards,

8/10 Good

Boris, Malvern

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The apartment is spacious, has large balconies, a kitchen. The bedding & the towels are OK. The train station and Port Aventura / Ferrari Park are easy to get to by feet. Many restaurants & grocery stores nearby. They should’ve let us know that only the soap bar (no shampoo or shower gel) was provided. We had checked in after 10 PM and taking the shower with just a basic soap was not the best experience. I can’t see why they wouldn’t spend another 50 cents to a euro on a shampoo or shower gel. There is no restaurant at this apartment hotel, but there are many options within a few minutes walk.
Stayed 2 nights in Oct 2023
Response from Online Reputation Management Apartaments Ibersol on Oct 31, 2023
Dear Boris,Thank you for taking the time to share a review.We are glad to hear that you found our apartment spacious and appreciated the large balconies and kitchen. It's great to know that our location was convenient for you, with easy access to Port Aventura, Ferrari Park, and numerous restaurants and grocery stores nearby.We apologize for any inconvenience caused by the lack of shampoo and shower gel in the apartment. We appreciate your feedback and will take it into consideration for future improvements. While we do not have an on-site restaurant, we are happy that you were able to find many dining options within a short walking distance.We hope to see you again on another occasion.Best regards,Online Reputation ManagementApartaments Ibersol Spa Aqquaria

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023

2/10 Terrible

Zuleima

Stayed 1 night in Jun 2022

6/10 Okay

Paola

Liked: Cleanliness
Disliked: Property conditions & facilities
I like the spacious of the units and the 3 blocks away that we were from the beach. I been in 2 units and both were same, big and beautiful balconies, and rooms. However for some reason in both units you could see the bottom doors were affected by the humidity. I was disappointed when we arrived because the AC unit wasn't working, for us it is an important item that we look when we rent everywhere where temperatures are high, we explained this to the receptionist and they told us to wait that will start getting cold, so we left it ON and we left, when we comeback 2 hours later everything was HOT the furniture the doors, like a heater was working instead and AC. SO we had a horrible night, because even with windows open we couldn't sleep until temperatures went down. The issue was solved the next day when they finally put us in another room, Non of the rooms offered anything like other places that I stayed, for example not coffee machine- or soap to clean dishes NOT even garbage cans! I mean really not garbage can in bathrooms or kitchen? Again property has a lot of potential but they missed every single detail.
Stayed 4 nights in May 2022

6/10 Okay

Angela

Stayed 7 nights in Mar 2022

10/10 Excellent

william

Liked: Cleanliness, room comfort
Iberstar Prioritat
Its a pain having to go to their Aqqua spa location to check in and out surely a drop box for key would be possible and a meet and great on arrival. Parking around both properties is difficult as busy. The condition of apartment was superb and wonderful top floor and just plain lovely. I cannot fault it only the check in and out. Would stay here again for sure.
Stayed 1 night in Jul 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, would recommend
Reception staff were helpful and polite and spoke good English. Good facilities although didn't get to use any spa treatments as they were fully booked. Nice spacious 2 bed appartment with 2 balconies. In quiet area of town, although the local disco could be heard a little from 9pm to 11pm. Good location close to beach, shops, supermarket and Port Aventura. 25 minute walk to main train station. Would recommend
Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible customer service. Paid £816 for this hotel via Expedia for a 4 night stay. Realised that I had booked in week (due to dates being incorrect). Requested a refund 2 hours later but was told was non-refundable. The hotel then cancelled and resold the room for the dates. They have subsequently refused to respond to follow up emails. One to avoid.
Stayed 4 nights in Aug 2019

2/10 Terrible

Ebrahim, U.K.

Traveled with group
Disliked: Cleanliness
Property looked good from the outside and images on Expedia, however there was ants everywhere in the room. Really disappointed as you don’t expect that. Glad I only stayed 1 night. The bed was awful also, it was very flimsy and not suitable for a human to sleep on. Like the springs had been worn out years ago. Furniture was very cheap and there was no advise on how to switch on the heating as it was cold in Salou. Would advise people never to stay here again. I would have been better sleeping on the beach for free.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Ibersol Apartments Salou
As we arrived at the reception. We was told to pay a tourist tax of €1 per night per adult. And also €100 cash deposit redunded at check out once the apartment was checked. The only downside was that you had to find your own way to the apartment with a map given which was scribbled on with the location. We arrived at night and the apartment was around the back which was not well lit. The apartment itself was spacious and is what you would pay for. The apartment is about 15mins walk to Portaventura. And about 15mins walk to the beach. All in all i would still use again if you are on a budget.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy & Sad? - Conundrum
Property was very nice and clean. The apartment very spacious. The only disappointment is the hours of the Spa and Pool. The main reason we chose this property was for those amenities and yet, they were not available to us at all because of the very short window they're open.
Stayed 1 night in Nov 2018

4/10 Poor

Niyi, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible beddings
Overall good location however, not well maintained and terrible beddings. I won’t be coming back. Highly disappointed.
Stayed 4 nights in Aug 2018

8/10 Good

Jose, London

Liked: Cleanliness, property conditions & facilities, room comfort
Pacious home close to the beach
Great experience with lots of fun with the kids. The swiming pool is very clean and safe to you use by the kids.
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Great location for Porta Ventura. Room was big.
Service went average because we didn't really interact we were self service/independent. No complaints. Stone throw from Porta Ventura so if you are going for the theme park it's a 10m walk and easy as pie.
Stayed 3 nights in Jan 2018

10/10 Excellent

Vivi, Dublin, Ireland

Liked: Staff & service
Disliked: Cleanliness
The furniture needs to be updated/ welcome pack
The staff are accommodating and helpful i expect the furniture and the bed to look like the way it on the website but it nothing like that, they old and doesn't look welcoming. No welcome pack to get you started a bottle of water, shower gel and shampoo
Stayed 2 nights in Jan 2018

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Base to use when visiting porte adventura good size kitted out to a high standard good security
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
I have stayed here before in 2 bedroom, booked 3 bedroom this time as it was all that was available. Our apartment was ok, beds not very comfortable and furniture tired! Think next time I will stay in a hotel instead!
Stayed 2 nights in Oct 2017

10/10 Excellent

Carlos, Hermosillo, mexico.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Lack of essentials.
We went 2 small families and spent 2 nights there. The 2 room apartment was perfect for us. 12 minutes walking distance from Portaventura and Ferrari theme parks and 4 min. from a supermarket and bakery. Amazing view and spa!! Excellent overall but need to give some essentials in kitchen like dish soap and shampoo in bathroom. Besides these, everything was great!!
View from 4th floor!
Stayed 2 nights in Aug 2017

6/10 Okay

ty, uk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel close to beach and port-adventura 15 mins wa
Easy check in. Make sure you have the card you use for payment. Very clean apartment but bed is very hard and uncomfortable, had back pain from it. Towels changed on day 3 but bed linen not changed for the 7 nights. swimming pool is fantastic, spa ok. Furniture is old needs replacing.
Stayed 7 nights in Jul 2017

8/10 Good

JACKIE

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quiet and peaceful
After the initial shock of having to pay 50 euro up front security deposit, the stay was fine. The 2 bed apartment was massive, clean with two lovely sunny balconies. Plus a full kitchen. You don't get free wi fi, any sunbeds round the pool, any housekeeping cleaning your rooms, emptying bins, replacement loo rolls etc , however, this didn't stop us having a very pleasant stay. Would recommend for a short break.

6/10 Okay

Verified traveler

Good location
The hotel was fine it is a great location for portaventura park.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Our third trip to these apartments and this time we were allocated an apartment with a roof terrace. The views across Salou and of Port Aventura theme park were brilliant. The weather was good for the time of year, so the roof terrace was excellent for getting all day sunshine. As with our previous stays, the apartments are spacious and well equipped.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Business trip out of holiday season so resort was extremely quiet (actually deserted..!) - not many places open, just a couple of restaurants and one supermarket. Hotel was pleasant and clean but rooms were a little cold and I couldn't figure out the heating..!

10/10 Excellent

Marks

Liked: Cleanliness, staff & service, room comfort
not too bad

8/10 Good

michael, Middlesbrough

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel for the value paid. Outside the rear of the block we stayed in (bedroom) there was a truck stop one night a truck ran his engine/ generator all night which kept us all awake. 24hrs hotel service but no kids entertainment or restaurant/bar which didn't bother us. Would recommend it just keep well away from block c ! We going back next year !

6/10 Okay

Martin

Liked: Cleanliness

10/10 Excellent

Roger, milton keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb apartments and our own little oasis.

8/10 Good

Jessica, Surrey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel for the price, pleasantly surprised.
Lovely big room, I paid about £50 a night for 5 nights' stay and had 2 double rooms, en-suite, bathroom, 2 balconies, living/dining room and a kitchen. Very spacious, plenty of storage space and clean when we arrived. There was enough kitchen equipment, some could be replaced, such as pans. We cooked nearly every night which was doable here.The only things we didn't like about this place was the opening times for the pool/swimming/gym (17:30-20:30). The outdoor pool also wasn't open and it was compulsory for swimming hats in the indoor one (no. way.) The gym is quite small and the equipment looks like something out of an 80's music video! The hot water supply was a problem, too, never been in a hotel where the hot water runs out! The kitchen could have come with supplies such as washing up liquid, a tea towel and a sponge - small things that could have made our stay a lot more convenient than having to spend extra money in the supermarkets (we had to use a towel!). The reception staff were, at best, sarcastic. The two ladies we met (working very long hours) were helpful but the way they came across was slightly rude. The Spanish public were always polite but it seemed we had problems with a few customer service people. Overall, we were pleasantly surprised by this hotel. I wouldn't recommend Salou to families as a holiday destination. It's like a mixture of Benidorm and Magaluf, stuck in the 90s. Good hotel for the price but I wouldn’t return to Salou

8/10 Good

MicklethwaiteME, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
HUGE room, uncomfortable pillows
We loved the apartment. It was very spacious, we had 2 patios, a spacious kitchen ( no coffee machine, dish detergent or cleaning accessories) The water pressure was great for the shower, ( and it was nice having 2 bathrooms) We were disappointed with the beds though, The pillows were.... extremely uncomfortable. I ended up with a neck ache. no one comes to clean the place daily, so don't expect it. overall for what we paid it wasn't too bad. Just wish the beds were more comfortable.

10/10 Excellent

Edward, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short break at ibersol spa apartments
very spacious apartment, comfortable beds. good warm air conditioning for january. very clean, facilities on site good, close to beach. transport links good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Just would not recommend for a stay
Very unfriendly reception at the hotel - asking for 100 euros cash deposit for the room - Ugly buildings -

4/10 Poor

Mika, Dublin

Liked: Staff & service
10 minutes walk from the beach
We went on holidays in June with another family. They knew that we were 2 families with 2 children, so we should have received 2 double rooms. Instead, there was a double and a twin bedroom. It was relatively clean, they provided kitchen utensils. The bathrooms didn't have ventilators, so getting rid of the vapors after taking a bath was quite tricky. The shower cabin was leaking. It's more a complex of apartments for rent than a hotel. Any extra service that you'd request costs extra. They didn't even had free wi-fi(essential for communicating with siblings). Everything costs. Only 10 minutes walk to the beach. There was a girl at reception, Maria, that was lovely. She knows what to recommend food wise, trip wise... She was great! I'm not very sure that I would recommend the place to others. Maybe I'm picky, but I have my standards.

6/10 Okay

Verified traveler

Its not really a hotel. Just an apartment rental
Apartment was nice and clean. Mattresses were HORRIBLE

8/10 Good

Amun, Tyne and Wear

Good Apartment
Good Apartment for price. Can be noisy with young people so may not be good for families. But for price...defo recommend.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Muñoz Family, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para familia numerosa
Moderno, nuevo y limpio, a pocos minutos de Port Aventura(llegamos caminado), Absolutamente recomendable!! En especial para familias numerosas. Brand new hotel, very clean and neat, all apliances new. Excellent hotel!! A few minutes to Port Aventura ( 10 minutes walking).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

zoey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good time
We had a great little break only problem we had was we didn't realize that we needed swimming caps and because we didn't have them hotel wanted to charge us 25 euros.

8/10 Good

Netty, UK

Liked: Cleanliness, property conditions & facilities
Great for families, but take supplies!!
This is the third year running we have stayed at the hotel, but this year we were a little disappointed. Unlike previous years, check in was not allowed before 5pm - this wasnt clear when we booked, so be aware if you need to get an early flight!! Although the apartments are clean, spacious and modern, our room was not serviced at all in the week we were there. Thats not necessarily an issue, but on previous trips we had fresh bedding etc midway - not this time, so no clean towels or loo rolls until the day before we left!! Could be a change of owners, not sure, but we felt short changed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment with a good location, liked the fact that it was quiet and didn't feel busy at anytime. Only downside was the sofa bed in the livingroom was not fit to sleep on. My son ended up sleeping on the cushions on the floor instead.

10/10 Excellent

Denis, Hoddesdon UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edificio Aqquaria
This was a fabulous apartment complex in a great location. The apartment was excellent with all the facilities we could have wished for. We wanted to return there on our return journey but the cost had risen too much. Maybe some other time. Overall view of this apartment is that it is wonderful and well worth a visit.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
No rubbish bin otherwise OK
No problems although would've been nice to find a rubbish bin somewhere in the apartment.
Stayed 1 night in Jan 2024
Response from Online Reputation Management Apartaments Ibersol on Jan 11, 2024
Dear Guest,Thank you for sharing your review.We're delighted to hear that you found your stay to be satisfactory overall. We apologize for any inconvenience caused by the absence of a rubbish bin in your apartment; we appreciate you bringing this to our attention. Rest assured, our apartments are designed to provide all the comforts of home and we will look into this matter. We look forward to seeing you again. Best wishes,Online Reputation ManagementApartaments Ibersol Spa Aqquaria

2/10 Terrible

Yasser

Stayed 1 night in Dec 2023

8/10 Good

Julian

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
El alojamiento es un apartamento bastante espacioso, cuentan con dos habitaciones y dos baños. Con lo cual está muy bien para compartir. Queda muy cerca del centro de convenciones y del parque Port Ventura
Stayed 2 nights in Nov 2023
Response from Online Reputation Management Apartaments Ibersol on Dec 4, 2023
Estimada Julian,Muchísimas gracias por su reseña acerca de su experiencia en Apartments Ibersol Spa Aqquaria.Nos complace saber que encontró el apartamento espacioso y bien equipado para compartir, con sus dos habitaciones y dos baños, ideal para la comodidad de nuestros huéspedes. Es un placer también que haya valorado positivamente la proximidad al centro de convenciones y a PortAventura, lo cual confirma nuestra conveniente ubicación para el disfrute de las atracciones locales.Apreciamos sus valoraciones de la limpieza y el estado del hotel, y aunque nos gustaría haber alcanzado el 100% de su satisfacción, nos alegra que nos haya calificado positivamente. En cuanto a los servicios de la habitación, siempre estamos buscando formas de mejorar y sus comentarios nos ayudan en este proceso.Nos encantará recibirle nuevamente muy pronto. Cordiales saludos,Online Reputation ManagementApartaments Ibersol Spa Aqquaria