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Reviews of Hotelet elRetiro

2 out of 5
Hotelet elRetiro
Autovía A7, km. 1148, Cambrils

Reviews

7.4

Good

Rating 10 - Excellent. 46 out of 172 reviews" "
Rating 8 - Good. 62 out of 172 reviews" "
Rating 6 - Okay. 38 out of 172 reviews" "
Rating 4 - Poor. 16 out of 172 reviews" "
Rating 2 - Terrible. 10 out of 172 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for motorway
First room 100 smelt of smoke so they immediately changed us to 102. Dog friendly and they allow the dogs in the restaurant. Fast food counter, lovely fresh cooked pizzas. Convenient for the motorway, and easy overnight stay.
Stayed 1 night in Oct 2023
Response from ALINA on Nov 25, 2023
Thank you very much for your time, feedback, and comments about your experience during your stay at elRetiro Hotelet. We are delighted to know that you enjoyed our facilities and services. We hope to see you again on another occasion, and we send you greetings on behalf of the entire team."

10/10 Excellent

Alexandre

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ALINA on Oct 21, 2023
We greatly appreciate your feedback regarding your stay. It is always a pleasure to receive positive comments.Receive a warm greeting.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and pleasant. Food was very good.
Stayed 1 night in Aug 2023
Response from ALINA on Sep 25, 2023
Thank you for your review! We're delighted to hear that you found our establishment clean and pleasant, and that you enjoyed the food. We strive to provide a welcoming and hygienic atmosphere for our customers, and it's always a pleasure to know that our efforts are appreciated. We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over stay
Lovely hotel with lovely friendly staff. Didn’t get much sleep unfortunately as there was a wedding on and our room was so close to the hall where it was. If I may suggest that you put all non wedding guests further away from where the celebrations are it will be better for those guests.
Stayed 1 night in Sep 2022
Response from Hotelet elRetiro on Oct 4, 2022
Hello Sheryl.Thank you for choosing us for your stay, we will take your feedback to improve. A greeting from the Hotelet El Retiro team.

6/10 Okay

Janet

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Convenient for traveling on motorway and taking a dog. Food for evening meal was very uninspiring with limited choice and nowhere else nearby. We stayed on a Saturday and some sort of “music” event in the evening was very noisy.
Stayed 1 night in Apr 2022
Response from Alina on Apr 19, 2022
Dear Janet , Thank you very much for your comment! It makes us very happy to know that she enjoyed her stay with us next to yourr pet. Pets are a very important part of our lives and that is why we are delighted to receive them with great affection! We are sorry that the dinner was not to your liking. We are working to improve these services. We hope to see you again soon! Receive a cordial greeting : ) El Retiro Hotelet team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stopover for tired drivers
This is our 2nd stay at the hotel and we will stay again. Spacious room, comfortable bed, clean bathroom, warm and comfortable. Staff very friendly and kind. Pet friendly with good rules in place to protect guests without pets. Pet not allowed to be in room on its own, pet can go into restaurant to enable guests to eat together. We’ll done.
Stayed 1 night in Feb 2022
Response from Alina on Mar 1, 2022
Dear Patricia , Thank you very much for your comment! It makes us very happy to know that you enjoyed your stay with us. Pets are a very important part of our lives and for this reason we are delighted to receive them with much love. We hope to see you again soon! Receive a cordial greeting : ) El Retiro Hotelet team

6/10 Okay

Janet

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Pet friendly with plenty rough ground to exercise our dog. Easy access to motorway and good value for money. Check in was difficult as reception closed and it took a while to find that bar staff did book in. Thought they might have spoken English to do this. Good for one night break in journey and convenient garage next door. Will stay again on return trip.
Stayed 1 night in Jan 2022
Response from Alina on Jan 12, 2022
Dear Janet, Thank you very much for your comment! We are glad that you were comfortable during your stay and that the price quality is very good. The incident you comment on, we regret what happened. We take note and will do our best to fix it. Kind regards:) El Retiro hotelet team

10/10 Excellent

daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Alina on Jan 8, 2022
Hola Daniel, ¡Muchas gracias por su puntuación tan positiva! Nos encanta que disfrutara de su estancia . Comentarios como el suyo nos hacen crecer cada día. Esperamos que vuelva pronto y su estancia sea de nuevo excelente. Reciba un cordial saludo : ) Equipo el Retiro Hotelet

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best budget hotel I've ever stayed in.
This, seemingly unpreposessing, hotel was a real find and we will return. Sitting on the terrace in the warm evening air, enjoying a drink and the infectious chatter of the Spanish travellers was a real joy. This is hospitality practiced at a very high level. If I were a hotellier, I would be sending all of my managers to this hotel for a week.
Stayed 1 night in Oct 2021

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stop en route
Parking was excellent, even with a large van and by coincidence my room was in sight of the van so I could keep an eye on it. Room was clean, as was the bathroom and the bed was comfortable. Staff were friendly and helpful.
Stayed 1 night in Apr 2021

8/10 Good

ELAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here before and although it is not a tourist hotel it satisfies our needs.
Stayed 1 night in Oct 2020
Response from Cristina on Oct 27, 2020
Thanks for your commentaries.Our main task is to satisfy our clients. Forward to see you again, Reception Staff

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salou stop over
Clean safe comfortable bed safe enclosure for dogs. We and the dogs were made to feel very welcome. Easy stop off the motorway
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the outside it looks rather like a truck stop, but once inside its really nice, shows first impression can be wrong, we had a ground floor room with a bed so large we had to text across, but very comfortable, the bathroom was equally good,
Stayed 1 night in Feb 2019
Response from Cristina Medina /Front desk manager on Apr 23, 2019
Thanks for your commentaries,our challenge is improving every day. Best regards,

6/10 Okay

Malcolm

Liked: Staff & service, property conditions & facilities
Good location for the motorway
Small and friendly hotel. Bar and restaurant service good, as was breakfast. Unfortunately our room was close to the road and a little noisy, but it didn't spoil our stay.
Stayed 1 night in Aug 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Reus airport
My stay was just for one night as I was picking my wife up late from Reus airport.This Hotel was Ideal for that as it was around a 10 minute drive away.The on-site Restaurant served late meal's,so we could eat that evening.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stephen in the restaurant was so helpful and friendly

8/10 Good

Bruce, London

Liked: Cleanliness, property conditions & facilities, room comfort
Ideal for Vilafortuny
The motel was ideally suited for a wedding at the Castle nearby, and as the beach is close to the castle, I enjoyed both! Breakfast was included in my booking, and was provided on the Sunday morning, but not on the Monday - no reception staff were available on the Monday morning, so I had to do without. If the manager were to send me a refund, that would be appreciated... The air-conditioned room was on the rear side of the Motel, so no traffic noise was heard - a bonus. I would recommend, as it was good value (if the breakfasts are provided!!!)

2/10 Terrible

SHARYN, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service and location , not very welcoming.
arrived late sunday evening/monday morning ,Reception shut so went in the bar attached as the signage indicated ,nobody spoke English very well but eventually got the #m to understand we had a booking ,girl behind the counter gave us a room key ,electric card and a piece of cardboard which apparently is for our complimentary breakfasts. Found the room sorted out the electric card and went for a coffee . The "Hotel" says safes in the room ,no its behind the reception desk, "Pool" fenced off "Gym" locked this was all week by the way. The view from our room a dusty road the verge covereved in half empty water bottles which didn't have water in them (its atruck stop so i don't think i need to give anymore info as to whats in them) not a pleasant view or smell .The table in the restaraunt feel sticky,flies everywhere including on the complimentary breakfast, rolls etc . the location of the hotel is on a very busy road with no pedestrian access without taking your life in your hands ,we tried a meal here but i wouldn't bother again . this should not be classed as a hotel as such ,if i was driving through spain along the road it was on and was desperate to sleep i would make a detour .I wish i had read more on this place before booking as they say Hindsight is 20/20.

2/10 Terrible

SHARYN, Manchester

Disliked: Staff & service, property conditions & facilities, room comfort
THIS IS NOT A HOTEL
this is not a hotel its a travelodge ,just off a busy main road ,access to it is awkward ,not enough road side signage to say where it is ,it advertises a gym , locked and closed in October,with fencing around the pool area to keep you out , the staff speak very little English and are pre occupied with the locals that go in each day for breakfast ,lunch and evening meal .Fly encrusted donuts and crossoints for breakfast i think not thank you , the tables feel sticky to the touch .We were supposed to be bed and breakfast but we had a coffee and an orange juice each day and had a fresh crossoint in Cambrils .the view out the back of the "hotel" is of a field a main rd hidden slightly by some trees and a factory that either makes or cleans oil drums and storage bunds ,the road way is strewn with half empty water bottles that don't have water in them this is a truckstop so use your imagination .as an emergency one night stop whilst travelling through the area ok but as anything else DO NOT BOTHER .

8/10 Good

Jayrean1, Essex England

Liked: Cleanliness, staff & service, room comfort
Overnight stop-over
Stayed here before, not a plush luxury hotel, but cheap, cheerful and clean. Restaurant is handy and good value. Easy to find off A7.

8/10 Good

doc bob, huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay
Try the local dishes in the Menu del dia on 10 euros and vry good value

6/10 Okay

doc bob

Liked: Cleanliness, staff & service
one night stay
OK for an over night stay.Swimming pool is a waste of space. Set meal offers good local food at a resonable price.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good but basic rooms. Friendly service.

4/10 Poor

Bernard

Disliked: Staff & service
Fastened in
Position of Hotel in on a service road adjacent to a dual carriageway. It is impossible to walk anywhere from the Hotel because there are no pavements. The hotel is difficult to find and get to.

6/10 Okay

Peter Gallis

Liked: Cleanliness, staff & service
Good for overnight.
Very basic,but clean.bedclothes spotless.Breakfast consisted of coffee,juice and toast,again basic but served with a smile.I cannot recommend for a long term stay,but people we met who stayed seemed quite happy.

8/10 Good

MIREIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Correcto.
Stayed 1 night in Mar 2024

8/10 Good

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra etapphotell
Bra etapphotel. Restaurangen öppen dygnet runt. Hundvänligt
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel proche des grands axes. Restauration possible sur place et grand parking gratuit.
Stayed 1 night in Nov 2023
Response from ALINA on Nov 25, 2023
Un grand merci pour votre temps, votre évaluation et votre commentaire sur votre expérience lors de votre séjour à l'hôtel elRetiro. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous, ainsi que nos installations et services. Nous espérons vous revoir une autre fois, et nous vous adressons nos salutations de la part de toute l'équipe."

10/10 Excellent

Tahar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Disliked: Room comfort
Maten i restaurangen var inte den godaste jag ätit och det fanns ett störande surrande ljud på rummet hela natten
Stayed 1 night in Oct 2023

10/10 Excellent

marco

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente gradevole, personale gentile e disponibile. Facilmente raggiungibile dall'autostrada. Ideale per godersi una piacevole sosta.
Stayed 1 night in Oct 2023
Response from ALINA on Oct 21, 2023
Apprezziamo molto la tua recensione! Siamo lieti di sapere che hai trovato il nostro ambiente piacevole e il nostro personale cordiale e disponibile. La nostra posizione vicino all'autostrada è pensata per rendere il tuo soggiorno comodo e facilmente accessibile.Siamo felici di sapere che hai potuto goderti una piacevole sosta con noi. Il tuo feedback è molto importante per noi, e speriamo di darti il benvenuto di nuovo in futuro. Grazie per aver scelto il nostro servizio!

4/10 Poor

Eva

Stayed 1 night in Oct 2023
Response from ALINA on Oct 21, 2023
Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

8/10 Good

DENIS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sur l'autoroute pratique pour une étape. Simple personnel sympa.
Stayed 1 night in Sep 2023
Response from ALINA on Oct 10, 2023
Nous sommes ravis que vous ayez trouvé notre établissement pratique pour une étape sur l'autoroute. Notre équipe s'efforce toujours d'offrir un service simple et amical. Nous espérons vous revoir bientôt !

10/10 Excellent

Maximo

Stayed 1 night in Sep 2023
Response from ALINA on Oct 21, 2023
We greatly appreciate your feedback regarding your stay. It is always a pleasure to receive positive comments.Receive a warm greeting.

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sekoit tres convenable
Stayed 1 night in Sep 2023
Response from ALINA on Oct 10, 2023
Nous sommes ravis que vous ayez trouvé notre établissement pratique pour une étape sur l'autoroute. Notre équipe s'efforce toujours d'offrir un service simple et amical. Nous espérons vous revoir bientôt !

10/10 Excellent

patrick

Stayed 1 night in Aug 2023
Response from Hotelet elRetiro on Sep 30, 2023
Hola Patrick,Gracias por su amable reseña, nos hace feliz saber que ha tenido una agradable estancia. Esperamos verle en una próxima ocasión. Saludos del equipo de Hotelet elRetiro

10/10 Excellent

Francoise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel agréable pour faire une escale
Hôtel en bordure de l.A7 mais calme propre avec une piscine un bar et un restaurant très pratique pour les gens qui voyagent et veulent faire une escale très bonne literie
Stayed 1 night in Aug 2023
Response from ALINA on Sep 25, 2023
Bonjour Johanna, merci pour votre avis et votre note. Nous espérons que vous pourrez revenir. Salutations de l'Hôtelet elRe

6/10 Okay

Girard

Disliked: Cleanliness, room comfort
Bof
Hôtel de passage Pas de réel parking Propreté à désirer Bref pour une nuit de passage suffisant
Stayed 1 night in Aug 2023
Response from ALINA on Sep 25, 2023
Hi there Girard, thank you for your review and rating. We hope that you can come back another time. Greetings from Hotelet elRetiro.

10/10 Excellent

Cristina

Stayed 2 nights in Aug 2023
Response from Hotelet elRetiro on Sep 30, 2023
Hola Cristina,Gracias por su amable reseña, nos hace feliz saber que ha tenido una agradable estancia. Esperamos verle en una próxima ocasión. Saludos del equipo de Hotelet elRetiro

2/10 Terrible

jorge

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Habitación con fuerte olor a tabaco sin solución por parte de recepción
Stayed 2 nights in Aug 2023
Response from Hotelet elRetiro on Sep 30, 2023
Hola Jorge,Gracias por su amable reseña, Lamentamos no haya tenido una agradable estancia. Esperamos verle en una próxima ocasión. Saludos del equipo de Hotelet elRetiro by Vivere Stays

10/10 Excellent

Francisco Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo
Stayed 1 night in Aug 2023
Response from Hotelet elRetiro on Aug 21, 2023
Estimado Francisco José, nos alegra saber que disfrutaste de la estancia con nosotros. Esperamos que puedas volver pronto.

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotelet elRetiro on Aug 21, 2023
Buenos días Enrique, agradecemos mucho tu valoración de la etsancia, que nos ayuda a seguir progresando y mejorando. Saludos!

10/10 Excellent

alexandre

Liked: Staff & service, property conditions & facilities
Adorei tudo,para um hotel de 2 estrelas está super bem.continuem assim
Stayed 1 night in Aug 2023
Response from Hotelet elRetiro on Aug 21, 2023
Dear Alexandre, thanks for your positive review! Hope to see you soon. Greetings.

6/10 Okay

Mickael

Stayed 1 night in Aug 2023
Response from Hotelet elRetiro on Aug 21, 2023
Hola Mickael, muchas gracias por tu puntuación sobre la estancia. Saludos.

6/10 Okay

ALEPSIS

Liked: Staff & service
Muy retirado del centro
Stayed 2 nights in Jul 2023
Response from Hotelet elRetiro Team on Jul 22, 2023
Estimado ALEPSIS, agradecemos tu estancia. Esperamos que puedas volver pronto. Un saludo del equipo del Hotelet elRetiro.

10/10 Excellent

Manuel Ernesto

Stayed 1 night in Jul 2023
Response from Hotelet elRetiro on Aug 21, 2023
Buenos días Manuel Ernesto, nos alegramos de que hayas tenido una estancia agradable con nosotros. Muchas gracias por puntuarnos con la máxima nota! Saludos de parte de todo el equipo.

8/10 Good

Lucian Mihai

Stayed 1 night in Jun 2023
Response from Hotelet elRetiro Team on Jul 22, 2023
Estimado Lucian, agradecemos tu estancia y el buen rating. Esperamos que puedas volver pronto. Un saludo del equipo del Hotelet elRetiro.

8/10 Good

manuel

Stayed 2 nights in Jun 2023
Response from Hotelet elRetiro Team on Jul 22, 2023
Estimado Manuel, agradecemos tu estancia y la buena reseña. Esperamos que puedas volver pronto. Un saludo del equipo del Hotelet elRetiro.

10/10 Excellent

Montserrat

Stayed 1 night in Jun 2023
Response from Hotelet elRetiro Team on Jul 22, 2023
Estimado Montserrat, agradecemos tu estancia y tu excelente reseña. Esperamos que puedas volver pronto. Un saludo del equipo del Hotelet elRetiro.