Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of PortAventura Hotel Caribe - Theme Park Tickets Included

4 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 159 out of 468 reviews" "
Rating 8 - Good. 200 out of 468 reviews" "
Rating 6 - Okay. 72 out of 468 reviews" "
Rating 4 - Poor. 24 out of 468 reviews" "
Rating 2 - Terrible. 13 out of 468 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caribe Hotel - Great Stay
Staying at the Caribe Hotel was lovely. They had 2 pools to choose from, whereby one was beach themed. The food was really nice and they had a great selection. You could walk to the theme park which was ideal. The only downside was that there were no trolleys to help take your luggage to your room which would have been nice.
Stayed 3 nights in Aug 2023

4/10 Poor

John

Traveled with family and small children
Disliked: Staff & service, amenities
When we arrived at Hotel Caribe Portaventura they gave us a tiny smelly and ugly room. After complaining they gave us a normal room. It’s a big resort hotel but outside of breakfast and dinner they o it have a pool bar open which sells food and drinks. It took me 45 minutes to get a coke, 2 waters and 2 ice cream costing over €20. In that time they only managed to serve 7-8 people. Some days were better but some days were not. Guests could not wear sunglasses at the pool unless they had a cable attached. Stupid rule and ruined my fun each time I went to the pool. I need them to see. I made a complaint about the above and Portaventura felt that 3 free drinks vouchers made up for it. You can only use them for beer or soft drinks.
Stayed 8 nights in Aug 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

6/10 Okay

Paulo

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to the park. The hsve lovely swimming. But the room was not clean at all. Bathroom was worse .
Stayed 5 nights in Aug 2023

8/10 Good

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theme Park fun
Super experience from start to finish. Went with older children and a great location. Hotel was clean although got a little busy at mealtimes but that’s to be expected. Would recommend
Stayed 4 nights in Jul 2023

8/10 Good

Paul

Liked: Cleanliness
The room was lovely , with a good view of the swimming pool, the food was great very good selection , the only bad thing was the cleaners. When we got to the room there was no hand soap , no shower gell and no shampoo all dispensers were empty, we askedthe cleaners for showegel 4 times but never got any. This was areal pity cause everything else was great
Stayed 5 nights in Jul 2023

6/10 Okay

Natalia

Traveled with family and small children
Disliked: Property conditions & facilities
The salted swimming pool is very good but the rooms very old need a refurbishment The room could be better cleaned and beds a bit more properly made , sheets stretched etc For me all around was not a real 4 stars level Pay for coffee cups , drinks cups when drinking at the pools bar was not good , doesn’t make sense When we booked we should be told that the FB lunch is for eating at the park and not in the hotel ,like we were expecting It forces us to go to the park everyday at lunch time even if we don’t want it
Stayed 7 nights in Jul 2023

10/10 Excellent

Haroon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All thanks to Monica (a chef at pancake station)
The stay was amazing. Kids loved every part of it. From breakfast to pool time. It was amazing. We will be back at portaventura Hotel Caribe. The staff at the breakfast time was so lovely and helpful. Even with the language barrier they catered to our requirements. A chef called “Monica” at the pancake station made my daughter fall in love with the pancakes. She made her flower shaped and Minnie shaped pancakes and my daughter who is a fussy eater kept going for more! The day we were leaving that lady still remembered us and was offering to make my daughter her favourite pancakes despite being so busy at the station. Her little action of affection made my daughter so happy. She (Monica) deserves all the appreciation and recognition for her lovely personality. Thanks a lot Monica, we will always remember you.
Stayed 4 nights in Jul 2023

4/10 Poor

Rhodri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

David

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really on property, it is a mile walk to the park entrance. Two miles to the big coasters and NO SHUTTLE! Very poor communication, even considering the language barrier . This is basicly a “Motel/ Motor lodge with separate buildings that you can NOT park near. No bell service, not allowed to even drop your bags and park the car, Felt like a second class/ low class experience the whole stay. Too many small things wrong to even mention . The big ones , The room smelled bad even after two cleanings, the breakfast/ meal service was disorganized and barely acceptable, checkin and purchase of park upgrades was underwhelming , Made me feel like some how they were doing me a favor for letting me stay there! Not focused at all on customer experience. Just going through the motions Very below expectations
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 6 nights in May 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
High quality theme park hotel Attention to detail is great Water features, nice pools Good restaurants, superbly designed bar 10 minute walk from the parks Negatives: poor shower is all i can note
Stayed 1 night in May 2023

6/10 Okay

Richard, Dartford

Traveled with group
Liked: Cleanliness, property conditions & facilities
The holiday was great, It would have been nice to know in advance that the hotel was changed. It was a bit frustrating on the first day the hotel not having any recollection of the booking.
Stayed 4 nights in Apr 2023

8/10 Good

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Jinesh

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Decent hotel. Meals a bit of a nightmare as you have to pre book for the entire stay and no availability. Taps were hanging out the wall in the room and aircon didn’t work. Check in is long winded. Apart from that nice place and ideal for the parks
Stayed 4 nights in Aug 2022

10/10 Excellent

didier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property, nice welcome
Stayed 1 night in Aug 2022

6/10 Okay

Janet

Liked: Cleanliness, staff & service
The set up was brilliant.
Stayed 3 nights in Jul 2022

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
really easy holiday close to the theme parks
Stayed 3 nights in May 2022

4/10 Poor

Darren

Stayed 2 nights in May 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Easter break
Due to it being Easter holiday the hotel was manic with visitors mainly using PortAventura. There was supposed to be 5 restaurants but only one was open. The pool was shut. PortAventura however was brilliant.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio y buen buffet
Habitaciones, instalaciones y personal geniales. Buffet variado y rico. Todo muy limpio y cuidado.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Aug 2021

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is very cool with two pool with diferent water & ambientation it is very realistic
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty walls, dirty floors, not even water in the room. Had to pay €2.20 a bottle for water!!!!
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in although busy was fast and super friendly. Guest services couldn’t have been more helpful. The family room was a fantastic size with plenty room for us all. The grounds and pool areas are really well maintained and we had a fantastic stay. The only negative was the buffet dining room, loud, overly bright lighting and difficult to order a drink owing to how busy it was. We opted to pay extra and utilise a la Carte dining as much as possible to avoid.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There were several people who were clearly racist which left a bad taste on the overall holiday.
Stayed 5 nights in Aug 2019

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well recommended
excellent hotel and location definitely be back
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
not really a 4 star hotel. think there is a problem with insects as all 3 of my children who were in a room together got bit to death
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful . I think you should get better bacon ,but apart from that everything was brilliant .
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019

8/10 Good

Mounia

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location just 2 minutes hotel’s train ride to Port aventura, 15 minutes walk to big Carrefour and Salou. Wonderful swimming pool which is never overcrowded. Lovely and helpful staff. The hotel also gives you discount for the Aqua park tickets (30% off), fast track passes etc. Would definitely come again
Stayed 6 nights in Aug 2019

8/10 Good

Shazzasmum, UK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property no complaints at all The only issue is that there was a lack of English TV stations , most of the channels were Spanish Breakfast buffet was fab!
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in PortAventura Hotel Caribe a lot. Very organized check in and managing the breakfast for a big crowd. Nice pools and dining areas and on-time train service to PortAventura World Theme Park. Rooms are spacious and comfortable. Staff are friendly and busy keeping the facility functional all the time.
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Nice layout with the beach and swimming areas. Downsides - a/c in rooms didn’t work, some toilets had busted locks that needed repainting and despite being in Spain for some reason the Tapas restaurant was closed in the evening leaving you with buffet or Italian. Most odd.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel wss great, thd only negative wss the bar area was so hot by the time you got a drink you were pouring with sweat and almost passing out. Other than that it was good. The food was awesome, especially the buffet in the evenings.
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities
Great location and swimming pools are amazing, however it's expensive in the hotel as Just the same as park prices. Reception area is a nightmare queing for ages at guest services
Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
OK, but not a 4-star experience
Might have been a 4-star hotel when it was opened. For the present, 3 stars would be a more accurate rating. Staff was friendly and an OK choice if you want to spend your time mostly in the amusement parks nearby.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great caribe pool
Very convenient to visit Port Aventura. The beach pool is very relaxing and fun for kids
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro’s: The sandy pool with sun loungers and umbrellas, always some available at the time we went. Buffet breakfast and dinner always had wide selection available. Other restaurants available but we had half board so just used the buffet in the Bohio restaurant. Comfortable chairs outside the bar to relax and have a drink after dinner. The beds were very comfortable, best out of all the hotels I’ve been to! Mini fridge to keep bottled water cold. Good location to the theme park and Salou. Cons: Not really any, we really enjoyed our stay. But if being picky the tiling above the bath could do with better maintaining / refurbishing.
Stayed 3 nights in Jun 2019

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Portal to the Real Caribbean- gorgeous hotel
This hotel is absolutely gorgeous! Quite a long line to check-in “early” however, if you are opting to get your park entrance tickets to use them on your first day there, but it was sold out when we were there and Spain is notorious for slowly taking their time, so it may have just been that. Once through the line, the staff was Very nice. The kid’s events at the hotel were amazing, my daughter loved it! There was balloon animal making, free face painting and a kid’s mini disco! Great way to end a long day in the amusement park. Super convenient little blue train that transports guests to the front gate of park. There are many good restaurants, but I’d highly suggest getting a media pension with breakfast and dinner buffet, That is Well worth the money!! And the food was amazing in the buffet, especially the options for kids. We really felt like we were IN the Caribbean! The pools were gorgeous, but for us it was still too cold outside to swim in them. If you could visit in June or later, probably better to swim, however then the park has longer rides to wait in because there are even more people in the summer visiting. Enjoy!
Stayed 1 night in May 2019

6/10 Okay

Ben

Disliked: Staff & service, property conditions & facilities, room comfort
Great location, poor hotel
Hotel needs more in rooms, tea coffee etc. Buffet restaurant is poor but the Italian was good but expensive. Swimming pool was closed and indoor pool is expensive and small. Location and travel for port adventura is great
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Staff & service
It is really close to the parks and has admittance to them included
Stayed 1 night in Apr 2019