Posted Sep 25, 2016
Stayed here 6 years ago and it was top notch. So disappointed this time, hotel in desperate need of TLC. Room was very tired and scuff marks on the walls, there was a horrible smell of sewage in the bathroom, went down to reception to complain and they sent a cleaner up immediately with some bleach, but worst of all there was blood on the bathroom floor which I cleaned up and then on getting into bed there was blood showing through the sheet from the mattress cover below, informed reception in the morning (as I thought it was a bit late to do it that night) and it took them until 2pm to clean and change the bed. My husband went down to reception at 4pm because the key card would no longer open the door, this was the 4th time in 24hrs that he had had to do this(frustrating) and the gentleman behind reception realised that we had been having a lot of trouble with our room and offered us a suite, this offer was a bit late as we were checking out at 8am the next morning and didn't want to waste time moving all our things to another room, so we didn't bother, a shame this wasn't offered sooner. Another interesting thing in our room was the big foot print in the middle of the ceiling - how did it get there and why haven't they cleaned it off? In the afternoon whether you are sat by the pool or not you get your bar drinks in a plastic glass, not nice and finally if you are going to have net curtains on the windows for privacy make sure there are sufficient to cover the windows.