Ratings based on 1,466 Verified Reviews

3.7 out of 5
65% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 15, 2019
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 15, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 12, 2019
5 out of 5
by A verified traveler from new york

Posted Jun 7, 2019
been coming here for 6 year this was the fourth time still enjoyed it,
Comment from Hotel Management
Jun 8, 2019 by The Management, Hotel Management
Dear Franchesca: On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us to enjoy your vacations in Puerto Plata, R.D., as well as for take part of your time for informing us about your recent experience through this website. It is a pleasure for us to serve you once more time and know that our facilities, accommodation and services as well the excellent hospitality received from our staff; exceeded your expectations again by confirming through your comments that you enjoyed your stay and this It motivates us to continue fulfilling our objective of satisfying our valued guests who play a key role in this continuous process, which leads us to achieve excellence in service. The feedback of our customers is very important to us and we firmly believe that the quality of service that we strive for may only be reached by listening to our customers´ suggestions and comments. It was and will be a great satisfaction for us to have had the opportunity to serve you once again. You may rest assured that your comment has been sent to the different departments of the hotel, to let know them your great satisfaction. We hope to welcome you again and make your experience wonderful again. Best regards, The Management
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 6, 2019
5 out of 5
by A verified traveler from Atlanta, Ga.

Posted Jun 2, 2019
The staff was really friendly. Standard rooms are pretty outdated. Free Wifi is only by the pool and is spotty at best. Paid Wifi was $60 for a week and $25 day unlimited, which is a complete rip-off. This is my second time staying at Be Live and would recommend it to everyone.
Comment from Hotel Management
Jun 8, 2019 by The Management, Hotel Management
Dear Customer: On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us once more time to enjoy your vacations in Puerto Plata, R.D., as well as for take part of your time for informing us about your recent experience through this website. It is a pleasure for us to serve you again and know that our facilities, accommodation and services as well the excellent hospitality received from our staff; exceeded your expectations again by confirming through your comments that you enjoyed your stay and this It motivates us to continue fulfilling our objective of satisfying our valued guests who play a key role in this continuous process, which leads us to achieve excellence in service. The feedback of our customers is very important to us and we firmly believe that the quality of service that we strive for may only be reached by listening to our customers´ suggestions and comments. It was and will be a great satisfaction for us to have had the opportunity to serve you once again. You may rest assured that your comment has been sent to the different departments of the hotel, to let know them your great satisfaction. We hope to welcome you again and make your experience wonderful again. Best regards, The Management
2 out of 5
by A verified traveler

Posted Jun 1, 2019
The property is beautiful but the food is basic. They served the same thing everyday and the same thing for lunch and dinner. Super unhappy about the room. Beds were hard and the pillow. The water was either too hot or too cold and toilet could barely flush. Very disappointed!
Comment from Hotel Management
Jun 8, 2019 by The Management, Hotel Management
Dear Hilda: On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us to enjoy your vacations in Puerto Plata, R.D., as well as for take part of your time for informing us about your recent experience through this website. It was and will be a pleasure for us to have had the opportunity to serve you, at the same time we would like to extend our most sincere apologies for any difficulties you may have experienced during your stay and that was not as expected with the issues in the room. We know that it is difficult to change your perception about us, but it must be said that we are always willing to offer quality services and that the staff is committed to making the guests' holidays pleasant and enjoyable. The feedback of our customers is very important to us and we firmly believe that the quality of service that we strive for may only be reached by listening to our customers´ suggestions and comments. Our main interest is to grant our guest´s satisfaction whilst on property and offer personalized solutions or alternatives on site during their stay if reported any irregularities. We assure you we are working constantly to improve our product, both in service and infrastructure It will be a pleasure for us if it allows us another opportunity to serve you and make your experience wonderful. Receive our warm regards. The Management
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 31, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 29, 2019
3 out of 5
by A verified traveler

Posted May 26, 2019
This is my second stay at Be live and I went back because of the staff and cleanliness. However, the bed is extremely hard and pillows too. My husband and I couldn’t stay another day. We will return but will be taking air beds because it’s ridiculous to stay more than one night. Everything else is great except the disgusting hamburger meat! The staff are excellent! Also, the restaurant food is just as the buffet food. My back 😭 ugh
Comment from Hotel Management
Jun 12, 2019 by The Management, Hotel Management
Dear Customer: On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us one more time for your vacations in Puerto Plata, R. D., we would like to express our gratitude for take part of your time for sharing your impressions of your recent stay with us through this web site. It is a great pleasure for us to know that you enjoyed your vacation again, it was and will be a pleasure for us to have had the opportunity to serve you, at the same time we would like to extend our most sincere apologies for any difficulties you may have experienced during your stay and that was not as expected with the hamburger meat. No doubt your opinion has the maximum value for us, because with it we can improve the service and facilities and thus achieve the total satisfaction of our guests, your comments on appropriate measures will be taken whenever possible. As well, you may rest assured that your comment has been forwarded to the various Departments of the Hotel. Nonetheless, we are glad for reading that you came back again and enjoyed your vacation with the excellent hospitality received from our staff as well the rest of accommodation and facilities we offer. It will be a pleasure for us to have had another opportunity to serve you. Kind Regards, The Management