Ratings based on 1,514 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Glendale, AZ

Comfortable, modern and super clean. Good amenitiv

Posted Sep 18, 2017
Modern, clean, comfortable and had everything we needed.
5 out of 5
Recommended
for Everyone
by A verified traveler from cali

Posted Sep 18, 2017
Quick overnight stay, most definitely will stay here again Amenities were great, location great, friendly staff and really nice room Highly recommended
Comment from Hotel Management
Sep 18, 2017 by Jillian - Director of Sales, Hotel Management
Dear Kelly, Thank you for your nice comments. We're thrilled that you enjoyed your stay and that the staff and amenities all met your needs while you were here. We look forward to welcoming you back the next time you're in Santa Ana.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great for business travel.

Posted Aug 24, 2017
A good night's sleep and a bistro/ cafe in the hotel, and more food across the street.
Comment from Hotel Management
Aug 28, 2017 by Jillian - Director of Sales, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your stay at Courtyard Santa Ana. We're happy to hear the that you enjoyed a good night's sleep and that the food options met all of your needs. We look forward to welcoming you back to the hotel soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from San francisco

Great location

Posted Aug 24, 2017
I wouldn't expect better than that. Everything was just as perfect as I wanted to be. It's very clean, organized and staff are nice.
Comment from Hotel Management
Aug 28, 2017 by Jillian - Director of Sales, Hotel Management
Dear Valued Guest, Thank you for your feedback regarding Courtyard Santa Ana. It will be our pleasure to share your kind words with the rest of the staff. Please stay with us again soon.
3 out of 5
by A verified traveler from DC

Unreliable Parking Staff

Posted Aug 18, 2017
Customers have options to use either by valet parking ($10/day) or self-parking ($9/day). I chose the latter. But for four days the staff charged my credit card the valet parking rate without my discretion. Before you check out make sure the staff and reception don't charge you the valet rate, which has a limited parking space. Or stay at instead at other hotels near by.
Comment from Hotel Management
Aug 22, 2017 by Marjorie C., Hotel Management
Hello Jackie, Thank you for staying with us recently and taking the time to review our hotel. Please accept our sincere apologies for the billing error. Your comments have been shared with the team in an effort to improve our parking operations and service. Thank you again for your feedback and we hope you will choose to stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel

Posted Aug 2, 2017
Centrally located. Great staff. Near all highways.
Comment from Hotel Management
Aug 22, 2017 by Marjorie C., Hotel Management
Thank you for your review of our hotel. We appreciate your kind comments regarding our staff and hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel

Posted Jul 24, 2017
Pros: Friendly and helpful staff
Location: Within walking distance of several restaurants.
Despite being new to the city, Desk clerk, Araceli was extremely courteous and helpful.
Comment from Hotel Management
Jul 26, 2017 by Jillian - Director of Sales, Hotel Management
Dear Valued Traveler, Thank you for your kind review. We're so glad to know that the location worked for your needs and that Araceli and the rest off the staff were friendly and helpful. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

An end to an amazing vacation

Posted Jul 18, 2017
The staff was attentive, kind and professional! The facility was clean and updated. The hotel was close to the airport and a shuttle was provided. I will definitely recommend it!
Comment from Hotel Management
Jul 24, 2017 by Jillian - DIrector of Sales, Hotel Management
Dear Valued Guest, Thank you for your review of Courtyard Santa Ana. We're delighted to know that we played a role in your "amazing vacation" and hope you made some great memories at the hotel and on the rest of your Southern California journey. We hope you'll make it back here again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location, excellent and new hotel.

Posted Jun 27, 2017
Stayed for two nights, quiet room, comfortable bedding, no issues with wifi!
Comment from Hotel Management
Jun 29, 2017 by Jillian - Director of Sales, Hotel Management
Dear Valued Traveler, Thank you for reviewing the Courtyard Santa Ana. We're so glad that you enjoyed your two nights with us and took advantage of our free Wi-Fi! We look forward to your next visit.
4 out of 5
by Elizabeth

Posted Jun 20, 2017 on Hotels
It was a very short, one night stay. We did not check in until 10:00pm and we left at 6:00 the next morning. Beautiful room, clean and comfortable. We did not need anything, so I can not rate the service. However, check in was very easy and of course, the man who was at the desk was very courteous and friendly.
Comment from Hotel Management
Jun 26, 2017
Dear Valued Guest, Thank you for your feedback. We're so glad to know that the hotel was comfortable and met your needs during the short time you were with us. We hope you'll return again when you have more time to relax and enjoy the local Orange County Region.