Exterior

Reviews of Hilton Orange County/Costa Mesa

3.5 out of 5
Hilton Orange County/Costa Mesa
3050 Bristol St, Costa Mesa, CA

Reviews

7.8

Good

Rating 10 - Excellent. 494 out of 1019 reviews" "
Rating 8 - Good. 185 out of 1019 reviews" "
Rating 6 - Okay. 121 out of 1019 reviews" "
Rating 4 - Poor. 104 out of 1019 reviews" "
Rating 2 - Terrible. 115 out of 1019 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

jesus, arvada

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly don’t recommend I left some boots and they went to go clean my room next thing I find out my boots were gone so don’t leave nothing behind or else it’ll get stolen
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Feb 2024

8/10 Good

Ashley

Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
There was fecal matter in the toilet in my room. Some areas of the parking garage were flooded. Other than that, all seemed great!
Stayed 1 night in Mar 2024
Response from Rooms Coordinator on Mar 7, 2024
Thank you for taking the time to share your experience with us. My apologies for the issue you encountered. I hope you will come back again and let us show you the true Hilton Way.

8/10 Good

Deny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rooms Coordinator on Feb 21, 2024
Thank you taking the time to share your comments on your recent stay. We are glad you enjoyed your stay. We look forward to seeing you again, and this time will make it a 5 out 5 experience.

10/10 Excellent

Ariston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel to stay
Stayed 2 nights in Feb 2024
Response from Rooms Coordinator on Feb 7, 2024
Ariston, Thank you for the positive feedback. We hope to have you as our guest again soon.

10/10 Excellent

Bailee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Feb 2024
Response from Rooms Coordinator on Feb 7, 2024
Thank you for the positive feedback. Our mission is to make every stay the best. We hope to have you as our guest again in the future.

8/10 Good

Dennis, Washougal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking situation is inconvenient and expensive.
Stayed 1 night in Feb 2024
Response from Rooms Coordinator on Feb 5, 2024
Thank you for your feedback. This information will be shared with the management Team.

4/10 Poor

Marisol

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Rooms Coordinator on Feb 6, 2024
Thank you for taking the time to share your experience. Management takes all input positive and negative as training opportunities. We hope you will be our guest again, and let us show you the Hilton WOW.

10/10 Excellent

Melinda

Stayed 2 nights in Feb 2024

10/10 Excellent

Jen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Rooms Coordinator on Feb 5, 2024
Jen.Thank for sharing the positive feedback. We live to make our guest smile. We hope to see you again in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Close to everything. Beautiful lobby
Stayed 3 nights in Jan 2024
Response from Rooms Coordinator on Feb 5, 2024
Thank you Kathleen, we hope you be our guest again soon.

6/10 Okay

Trevor James

Stayed 4 nights in Jan 2024
Response from Rooms Coordinator on Jan 23, 2024
Thank you for taking the time to share your experience during your recent stay with us at the Hilton Costa Mesa. We hope you will in the future give us the opportunity to ensure you have a 5 out of 5 level stay

8/10 Good

Jaqueline

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Rooms Coordinator on Jan 23, 2024
Thank you for taking the time to share your experience with us during your recent stay here at the Hilton Costa Mesa. We hope we have the opportunity to improve your stay.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rooms Coordinator on Jan 29, 2024
Thank you for taking the time to share your experience. We look forward to having you as our guest in the future.

10/10 Excellent

Justino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rooms Coordin on Jan 8, 2024
Thank you for being our guest and taking the time to let us know that you had a positive experience. We hope to see you again soon.

10/10 Excellent

Justino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rooms Coordinator on Jan 8, 2024
Thank you for being our guest and taking the time to let us know that you had a positive experience. We hope to see you again soon.

10/10 Excellent

Lois

Stayed 1 night in Jan 2024
Response from Rooms Coordinator on Jan 8, 2024
Thank you for being our guest and taking the time to let us know that you had a positive experience. We hope to see you again soon.

4/10 Poor

ROBERT

Stayed 4 nights in Dec 2023
Response from Rooms Coordinator on Jan 23, 2024
Thank you for taking the time to share your experience regarding your recent stay with us. I would like to see how we can improve your next stay.

2/10 Terrible

HECTOR

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property is good. Unfortunately my room seemed infested with bed bugs that the managers here seemed to either not care about or not believe me. I didn’t realize the bites until that night when I really looked down at my ankles and legs which is where most of the bites were. I looked like I was attached by mosquitos for the next week. I called and told them. They questioned me like I was crazy. I don’t know if they ever checked it out. They said they would and then be in contact but no one ever called me back. Not sure if they did but certainly hope they checked this out. Hoping no one else stayed in that room after me.
Stayed 2 nights in Oct 2023
Response from Rooms Coordinator on Jan 3, 2024
Sir, I apologize for the inconvenience. With a report such as this we immediately have the room inspected by an outside specialist. Can you please give me your room number and arrival date so I can review the report.

10/10 Excellent

Arshia

Traveled with family
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Jan 3, 2024
Thank you for being our guest. We look forward to your next stay here at the Hilton Costa Mesa

10/10 Excellent

Kathryn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful Hotel, staff is awesome!
Stayed 2 nights in Dec 2023
Response from Rooms Coordinator on Feb 5, 2024
Kathryn,Thank you for the positive feedback. Our Team loves making guest smile. We look forward to having you as our guest again, soon!

10/10 Excellent

Doreen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time staying here. We will definitely return again.
Stayed 5 nights in Dec 2023
Response from Rooms Coordinator on Dec 30, 2023
We love our returning guest. Look forward to seeing you again soo.

10/10 Excellent

SHERI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had our holiday party at the hotel. Rey festive location
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 27, 2023
Thank you for sharing your holiday with the Team here at the Hilton Costa Mesa. Hope to see you in the New Year

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 27, 2023
Thank you for spending part of your holiday season with us here at the Hilton Costa Mesa. May the new year bring joy and we hope to see you again.

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Rooms Coordinator on Dec 27, 2023
Thank you for being out guest during this holiday season. We hope to see you again in the New Year

6/10 Okay

Theresa

Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Jan 23, 2024
Thank you for taking the time to share your experience here at the Hilton Costa Mesa, I am sorry we did not meet your expectations. We hope you will give us another opportunity to serve you and live up to the Hilton Brand

10/10 Excellent

Charma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Rooms Coordinator on Dec 21, 2023
We wanted to reach out and thank you for your review of our property.

10/10 Excellent

ABIGAIL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, specially one of the managers Michael took care of us.
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 21, 2023
Thank you for your kind words. It is greatly appreciated when we hear a Team Member has gone above and beyond. We look forward to having you as our guest again. Rooms Coordinator

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023
Response from Rooms Coordinator on Dec 21, 2023
We wanted to reach out and thank you for your review of our property.

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby , rooms , gym, pool
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 21, 2023
We wanted to reach out and thank you for your review of our property.

10/10 Excellent

whitney

Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 30, 2023
Thank you for taking the time to share your experience. We hope you will be our guest again soon

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The ice machines were removed during Covid. In order to get ice you need to go all the way to the Lobby and get ice from Starbucks. The room was roomy but restroom could have been a little cleaner.
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 5, 2023
We would like to thank you for the effort and time you take in sharing your comments surrounding your experience at our property the Hilton Orange County/Costa Mesa. It is most appreciated and something we take very seriously. In our promise to ensure every guest feels cared for, valued and respected, it is the feedback from our guests like you that enable us to continually improve and exceed our service. Please accept our sincere apologies for any inconvenience you may have experienced during your visit to our hotel. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness.

2/10 Terrible

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room to stay in after my company's holiday party. when we got to our room, the shower's handle was broken and on the floor. The bathtub floor was filthy and the room was not at all as advertised. When I went to use the phone to call the front desk, it was broken. I had to go all the way back to the lobby and wait in line to speak to the receptionist and let her know what we had found. Although very sweet, she did not really empathize with our situation. I had wasted about 40 minutes dealing with all of this and had limited time to get ready for the holiday party. She moved us into another identical room, still not like the one I booked. The bathtub was still filthy and from the room's view, we could see that many other rooms had giant cracked windows. Also, the elevator did not work and skipped our floor 3 times. Overall, it was a terrible experience. The next morning we quickly checked out and left even though we had been planning to eat at the restaurant. Will not stay here again.
Response from Rooms Coordinator on Feb 13, 2024
Ashley, Thank you for taking the time to share your experience with us. I am sorry your stay was not as it should have been. Our Senior management takes all guest comments seriously and will use your input to improve our service delivery.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rooms Coordinator on Dec 5, 2023
We thank you for choosing us for visit to Orange County, we appreciate your kind words and we all were happy to hear you enjoyed your stay with us. We are very lucky to be located in a nice area with local restaurants, and South Coast shopping center .We look forward to your next visit, to Costa Mesa.

10/10 Excellent

Makoto

Stayed 2 nights in Nov 2023
Response from Rooms Coordinator on Dec 5, 2023
We thank you for choosing us for visit to Orange County, we appreciate your kind words, and we all were happy to hear you enjoyed your stay with us. We look forward to your next visit, to Costa Mesa.

2/10 Terrible

Hanako

Disliked: Property conditions & facilities
It was the worst room I stayed recently. The heater was broken so a maintenance came to fix. It was blowing warm air for a few hours, but in the middle of the night it started making loud banging sounds so I had to turn it off. I turned it on again and it was blowing only cold air. I had to sleep in a freezing cold room and I got sick in the morning. Also the fridge was not working so my food went bad. Now I have to travel internationally and it totally ruined my trip already. I heard the same banging noise from other room. I will definitely try to stay away from this hotel as much as I can!
Stayed 1 night in Nov 2023
Response from Rooms Coordinator on Nov 29, 2023
We would like to thank you for the effort and time you take in sharing your comments surrounding your experience at our property the Hilton Orange County/Costa Mesa. It is most appreciated and something we take very seriously. In our promise to ensure every guest feels cared for, valued and respected, it is the feedback from our guests like you that enable us to continually improve and exceed our service. Please accept our sincere apologies for any inconvenience you may have experienced during your visit to our hotel. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness.

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable hotel.
Stayed 2 nights in Nov 2023
Response from Rooms Coordinator on Nov 30, 2023
We wanted to reach out and thank you for your review of our property.We are delighted that you got to enjoy all that our area has to offer and hope to welcome you back again soon.

8/10 Good

Merilee

Liked: Cleanliness, staff & service, property conditions & facilities
Towels were very thin and scratchy.
Stayed 3 nights in Nov 2023
Response from Rooms Coordinator on Nov 29, 2023
We would like to thank you for the effort and time you take in sharing your comments surrounding your experience at our property the Hilton Orange County/Costa Mesa. It is most appreciated and something we take very seriously. In our promise to ensure every guest feels cared for, valued and respected, it is the feedback from our guests like you that enable us to continually improve and exceed our service. Please accept our sincere apologies for any inconvenience you may have experienced during your visit to our hotel. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service
Insufficient shower water pressure. Inconvenient self parking. Had to park at the lowest basement level.
Stayed 1 night in Nov 2023
Response from Rooms Coordinator on Nov 30, 2023
I was sorry to learn of your concerns regarding your recent stay at Hilton Costa Mesa and at the outset, would like to offer my sincere apologies for the disappointment you have expressed.Please accept our apologies for the difficulties you experienced are certainly not reflective of our normal standards. Please be assured that the issues raised have been investigated and appropriate action has been taken to prevent any guests being similarly inconvenienced in the future.In closing, may I thank you, once again, for taking the time to bring your concerns to my attention. We are grateful for your support and do hope that we may have the pleasure of welcoming you to Hilton Costa Mesa in the future. Anna HoltRooms Coordinator,

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hilton Costa Mesa Rooms Coordinator on Nov 22, 2023
Thank you for being our guest and taking the time to provide us with feedback. We look forward to having you back in the near future

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Waiting for my receipt
I'm waiting for my receipt. They said want to sent my receipt by email. It's been 2 weeks, i haven't get it yet. Hmmmmmmm i don't know what to say
Stayed 1 night in Nov 2023
Response from Hilton Costa Mesa Rooms Coordinator on Nov 27, 2023
The receipt for your room and tax should be provided by Expedia

10/10 Excellent

Amanda, Phoenix

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here at the Hilton. The room was clean and comfortable. It was nice to have a restaurant on site. My only complaint is having to pay for parking.
Response from Ariadna on Nov 15, 2023
Hello Amanda, We thank you for your feedback. We are pleased to hear you found the Hilton Costa Mesa to your liking & we hope to see you back in our hotel in the near future.

4/10 Poor

Adan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible check-in
The personnel were not well-trained. I interacted with three different employees, and instead of seeking solutions to potential cancellation issues, they appeared eager to cancel my reservation due to a late check-in. Upon my arrival, they mistakenly charged my card twice for incidentals. Despite the unpleasant check-in experience, everything went smoothly thereafter.
Stayed 3 nights in Nov 2023
Response from Ariadna on Nov 7, 2023
Hello Adan,Please accept our sincere apologies for any inconvenience you may have experienced during your visit to our hotel. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness and additional staff training if needed. Hilton Hotels values your patronage – we would like to keep you as our guest! Again, we extend our apologies, and hope you will allow us the opportunity to serve you again in the near future

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone should stay here at least once
I love the Hilton I really do enjoy my stay there every time super friendly staff easy going hassle free love it overall
Stayed 1 night in Nov 2023
Response from Ariadna on Nov 7, 2023
Hello, We thank you for your feedback. We are pleased to hear you found the Hilton Costa Mesa to your liking & we hope to see you back in our hotel in the near future.

8/10 Good

Gary

Liked: Cleanliness, staff & service
Rooms are outdated and used
Stayed 1 night in Nov 2023
Response from Ariadna on Nov 7, 2023
Hello Gary,Please accept our sincere apologies for any inconvenience you may have experienced during your visit to our hotel. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness and additional staff training if needed. Hilton Hotels values your patronage – we would like to keep you as our guest! Again, we extend our apologies, and hope you will allow us the opportunity to serve you again in the near future

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Nov 2023
Response from Ariadna on Nov 7, 2023
Hello Cindy, We thank you for your feedback. We are pleased to hear you found the Hilton Costa Mesa to your liking. We hope to see you back in our hotel in the near future

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ariadna on Nov 7, 2023
Hello,Please accept our sincere apologies for any inconvenience you may have experienced during your visit to our hotel. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness and additional staff training if needed. Hilton Hotels values your patronage – we would like to keep you as our guest! Again, we extend our apologies, and hope you will allow us the opportunity to serve you again in the near future

10/10 Excellent

Steven

Stayed 1 night in Oct 2023
Response from Ariadna on Nov 7, 2023
Hello Steven,We thank you for your feedback. We are pleased to hear you found the Hilton Costa Mesa to your liking & we hope to see you back in our hotel in the near future.

8/10 Good

Casey

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Staff was very helpful and provided excellent service. They were pet friendly, and made it very easy for us to travel with our service animals.
Stayed 3 nights in Oct 2023
Response from Ariadna on Oct 24, 2023
Hello Casey, We thank you for your feedback. We are pleased to hear you found the Hilton Costa Mesa to your liking and we hope to see you back in our hotel in the near future.