I booked a room to stay in after my company's holiday party. when we got to our room, the shower's handle was broken and on the floor. The bathtub floor was filthy and the room was not at all as advertised. When I went to use the phone to call the front desk, it was broken. I had to go all the way back to the lobby and wait in line to speak to the receptionist and let her know what we had found. Although very sweet, she did not really empathize with our situation. I had wasted about 40 minutes dealing with all of this and had limited time to get ready for the holiday party. She moved us into another identical room, still not like the one I booked. The bathtub was still filthy and from the room's view, we could see that many other rooms had giant cracked windows. Also, the elevator did not work and skipped our floor 3 times. Overall, it was a terrible experience. The next morning we quickly checked out and left even though we had been planning to eat at the restaurant. Will not stay here again.