We stayed here for two nights in early Oct. The hotel is definitely dated and lives up to a 2 star or low 3 star hotel. Good Breakfast buffet in the morning. Nice menu and free appetizers in the evening. The beds are not comfortable at all. Our main complaint was the air conditioner unit did not work well. The days we were there the temps were mid to upper 80's, so not blazing hot. But you cannot leave the AC on in the room while you are gone.... They have a smart key that activates the AC once you are in the room and will only issue one per room. Also if you are in the room and want to go out on the balcony, by opening the door it deactivates the air conditioner. Went to the front desk and complained and found out they control how hard and cold the AC unit works from there computer. We will not stay here again and would not give a good recommendation to anyone who asks.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
thank you for taking the time to review your recent visit.
It was a little disappointing to read that you haven't been satisfied enough with your stay.
We'd like to take this opportunity to say that a second and possibly third key card is always given simply by asking the reception, unfortunately you haven't asked for it.
Our AC system allows individual control of the air conditioning in each room but also allows central control for obvious reasons, and air conditioner have lowest temperature set to 18 degrees which is reasonably adequate for all our guests.
Cala Luna Hotel