Disappointing in some many ways
Posted Sep 5, 2016
How to start?...
To begin with: At the check in we went straight to the room and we weren't shown anything aroung their amenities other than the room itself, that was that... I understand that we checked in quite late, yet they should have sold their services (excursions, bicycle, enterteinment, at least mentioned something...).They sell their services at their website, but when it comes to reality...prepare yourself. Also, communication was a bit dificult as hardly anyone could speak or understand english, or any other language to be honest, luckly we speak a latin language which made it easier to communicate. Another situation which I don't think it's was fair: one day my husband took one of the sunbed to the beach which is metres away from the swimming pool and even though we were staying at the hotel, we had to pay for it, what makes it worse is that it was the end of the day, we stayed for 40 minutes I guess, I don't really mind paying the price but it was annoying really ... I was gutted when we checked out we had to paid for an extra 46 euros that we weren't aware of, it was for the "entertainment" (evenings) it was honestly more of a nuisance that enterteinment, this is one of the things that was not "sold" to us from day one. We went out all evenings as we didn't know what they could offer us in their own hotel. To be honest this hotel could be way better if they communicate with their customers, which in my opnion is a huge problem. It was a huge disappointment!!!