Posted Apr 15, 2016 on Hotels
Firstly, note that the hotel is pretty far from the airport and you will have to pay more since you'll leave Bogota to get there (we paid 4x what it takes to get to the center of Bogota from the airport to get to this hotel). When we arrived, we ate at the restaurant, where the waitress brought us the wrong food (then charged us twice) and threw away my leftovers after saying she'd box them up. We were told we had to pay for food that we hadn't been provided and decided to take it up with the hotel. The hotel told us there was nothing they could do, despite them acknowledging that the bill was inaccurate; we were told that we would get an exit survey to leave our complaints. The elevator wasn't working so we had to walk up and down 5 flights of stairs during our stay. The pool/jacuzzi had no water in it, though they still advertised that it was functional. There was extremely loud drilling and construction work going on right outside all day, for which we were told to wear earplugs. They did switch us to another room at our request, though it was still very audible. The bed was not very comfortable, although the shower was nice. The rooms are very small, though that had been advertised. At check out, the staff decided not to provide us with a survey as they did not want our honest feedback. While the aesthetic is nice, our experience here was terrible and not worth the stress of dealing with the disrespectful and incompetent staff.