Ratings based on 845 Verified Reviews

4.3 out of 5
74% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 4, 2018
The two ladies, one is called Shirley at the Reception and the other is working at the Concierge, they are quite professional and efficient. The checkin and checkout time are fast.
Comment from Hotel Management
Jun 5, 2018 by Suzanne C., Hotel Management
Dear Momoko, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you are very satisfied with the service provided by our Front Office & Concierge team members! We look forward to see you again very soon!
4 out of 5
by A verified traveler from Shanghai

Posted Jun 3, 2018
Expectations were high, when on check-in you see the coolest "countdown clock" you will ever see. Could this property be as cool as the clock? The answer is mostly No. What is missing, IMO, is an awesome lobby lounge/bar like many W Hotels have created. Instead, there is a generic, rather ugly "bar" that doubles as a buffet breakfast spot. Too bad! Room was beautiful, with the best shower ever. Super clean. Pool was nice, but be warned, it's definitely not an Adults-only property - lots of young families and kids in the pool. Overall, a nice place to stay for a couple of days.
Comment from Hotel Management
Jun 5, 2018 by Suzanne C., Hotel Management
Dear Martin, Thank you so much for taking time to share your experience with us! We are so happy to hear that you like our room condition & cleanliness, swimming pool, etc. and you had a nice stay with us! For your feedback about The Bar, we will share with our Management Team for further consideration or improvement. We look forward to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

The only hotel with shuttle buses to Peninsular

Posted May 14, 2018
Pros: Convenient shuttle buses , free wifi, shows
Cons: More common seating can be provided for tired guests. There is almost no place to sit down quickly that doesnt require you to buy something or spend $
Probably the best reason for this hotel is the shuttle bay buses at the basement which includes a bus ride for your day trip to the peninsular old macau. This hotel also has 2 Michelin starred restaurants but require advanced booking.
Comment from Hotel Management
May 15, 2018 by Suzanne C., Hotel Management
Dear Ezen, Thank you very much for taking time to share your experience with us! We are very pleased to hear that you like our free shuttle bus service, free WIFI as well as our The House of Dancing Water show! For your feedback about the seating area in public areas, we will share with our Management Team for further consideration or improvement. We look forward to see you again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from tokyo

Good hotel

Posted Apr 25, 2018
Pros: Location
Cons: Extend the hours for the gym
Location: Some nice shops
The countdown hotel is located 10 minutes away from the airport. Check-in was quick, about 5 minutes. The hotel staff was friendly. The room was a good size for one traveler. Overall, the countdown was a good enough hotel for me.
Comment from Hotel Management
Apr 26, 2018 by Suzanne C., Hotel Management
Dear gus, Thank you so much for taking time to share your experience with us! We are glad to hear that you like our hotel location, check-in process as well as the service provided by our "friendly" team members! For your feedback about the operation hours for The Gym, we will share with our Management Team for further consideration or improvement. Thanks for sharing your constructive feedback with us! We look forward to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel friendly staff

Posted Apr 23, 2018
Enjoyed staying at the city of dreams, close to everything and courtesy buses that take you anywhere you want/need to go!
Comment from Hotel Management
Apr 24, 2018 by Suzanne C., Hotel Management
Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you enjoyed your stay with us and you like our hotel location, free shuttle bus service as well as the service provided by our "friendly" team members! We look forward to see you again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Very Good

Posted Apr 12, 2018
Accidentally electrocuted in the bathroom when I switch on the mirror light.
Comment from Hotel Management
Apr 20, 2018 by Suzanne C., Hotel Management
Dear Ramon, Thank you so much for taking time to share your experience with us! We are so glad to hear that you had a very good stay with us! For your feedback, we will share with our related departments for further investigation and improvement. Thanks for sharing your feedback with us! We look forward to see you again!
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 6, 2018
The Hard Rock Cafe of the Hotel is good, with live music show and nice food. The Breakfast Buffet of the Hotel Lounge is okay, enough variety but taste nice.
Comment from Hotel Management
Apr 6, 2018 by Suzanne C., Hotel Management
Thank you so much for taking time to share your experience with us! We are so glad to hear that you like our live music & food in Hard Rock Cafe, buffet breakfast at The Bar! We look forward to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manila

Great service

Posted Apr 2, 2018
All the staff were very helpful from check in to check out. All smiles
Comment from Hotel Management
Apr 4, 2018 by Suzanne C., Hotel Management
Dear Eric, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you are very satisfied with the service provided by our "very helpful" team members! We look forward to see you again very soon!
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Mar 24, 2018 on Hotels
Good value and convenient location
Comment from Hotel Management
Mar 26, 2018 by Suzanne C., Hotel Management
Thank you very much for taking time to share your experience with us! We are very glad to hear that you had a great stay with us! We look forward to see you again!
4 out of 5
by A verified traveler

Posted Mar 12, 2018 on Hotels
Comment from Hotel Management
Mar 14, 2018 by Suzanne C., Hotel Management
Thank you so much for taking time to share your experience with us! We look forward to see you again soon!