Ratings based on 606 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great+hotel+at+a+reasonable+price

Posted Aug 17, 2017
The+hotel+has+all+the+amenities+that+you+can+share+with+the+other+cod+hotels+at+a+reasonable+price.+Room+was+clean+and+spacious.+Staff+was+helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Resort

Posted Jul 31, 2017
Despite the City of Dreams being a fairly expensive resort, there are several activities to do. Our room was spacious, very tidy, and had a beautiful view of the Macau strip. Easy access to amenities made our stay even more enjoyable.
Comment from Hotel Management
Aug 2, 2017 by Suzanne C., Hotel Management
Thank you very much for taking time to share your experience with us! We are very happy to hear that you enjoyed your stay with us and you like our room size, room cleanliness as well as the room view! We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Countdown hotel

Posted Jul 29, 2017
Had a good stay at countdown hotel, convenient to other hotels like Venetian. Had shuttle bus service and hotel room is well kept and spacious
Comment from Hotel Management
Aug 2, 2017 by Suzanne C., Hotel Management
Dear jeremy, Thank you so much for taking time to share your experience with us! We are so glad to hear that you had a good stay with us and you like our hotel location, free shuttle bus service as well as the room condition & size! We look forward to see you again soon!
1 out of 5
by A verified traveler from Mexico

ITS NOT THE HARD ROCK HOTEL...LIES LIES LIES.

Posted Jul 15, 2017
Pros: excellent hotel...if you want the polar opposite of the HARD ROCK HOTEL IN VEGAS.
Cons: BE HONEST!!!!!!!!!!!!!!!!!!!
I BOOKED THE HARD ROCK HOTEL AND WITH THAT COMES A BRAND AND AN EXPECTATION. WHAT WE GOT WAS NOT THE HARD ROCK HOTEL AND NOT THE BRAND. IT CHANGED A WEEK BEFORE. COMOPLETELY MISLEAD.
Comment from Hotel Management
Jul 24, 2017 by Suzanne C., Hotel Management
Dear Ken, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. With regards to your feedback, pleaes accept my apology for all the inconvenience that had caused you. We take all our guests' feedback seriously and will use it to better improve ourselves. We look forward to welcome you back to The Countdown Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Very nice front desk staff

Posted Jun 28, 2017
We had a very nice stay at hardrock hotel. The hotel is ok but the location is very convenient very near the airport and its so easy to move around because they provide shuttle bus to go anywhere in macau. The staff are very friendly specially LEO from front desk he's very nice and friendly. He also give us a detailed tips on how and where to go in macau. He's so easy to talk too.
Comment from Hotel Management
Jul 11, 2017 by Suzanne C., Hotel Management
Hi michi, Thank you very much for taking time to share your experience with us! We are very happy to hear that you had a very nice stay with us and you like our hotel location, free shuttle bus service as well as the service provided by our "very friendly" team members! We look forward to see you again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay in Macau

Posted Jun 23, 2017
Hard Rock is part of City of Dreams complex. Has free shuttle services to other hotels, ferry terminals, airport, border crossing and to the Macau side to access the historic parts. All in all a nice hotel with good facilities and nearby food choices. Staff were friendly and very helpful.
Comment from Hotel Management
Jul 11, 2017 by Suzanne C., Hotel Management
Thank you so much for taking time to share your experience with us! We are glad to hear that you like our free shuttle bus service, hotel facilities, F&B outlets as well as the service provided by our "friendly and very helpful" team members! We look forward to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo Japan

Better than my expect

Posted Jun 5, 2017
I had no other choices to choose this but the result is fair
Comment from Hotel Management
Jun 6, 2017 by Suzanne C., Hotel Management
Hi Kaz, Thank you for taking time to share your experience with us! We are glad to hear that your expectation is excessed during your stay with us! We hope to see you again! Rock On!
3 out of 5
by A verified traveler

Doesn't quite live up to expectations

Posted Apr 29, 2017 on Orbitz
Pros: The Hard Rock Cafe + Location on Cotai Strip, within walking distance to the Venetian, Parisian and other hotels and restaurants on the Strip.
Cons: The room decor, quality of finish, details in execution, planning of facilities (no dedicated changing rooms and showers for the swimming pool
Location: Location on Cotai Strip, within walking distance to the Venetian, Parisian and other hotels and restaurants on the Strip.
Part of City of Dreams complex, the reception staff is friendly and welcoming enough. The room itself is average sized but the bathroom and the separate lavatory is starkly decorated ie. just gray walls and seems like they put no effort into smaller details in terms of design. Worse still is the swimming pool locker room (or the absence of it thereof). you are provided with a sparsely built toilet with no separate changing rooms and dedicated showers. MAYBE there's another fully equipped shower and changing room in the gym area but I did not venture there so it remains unknown. You certainly do not feel like a 'rockstar' staying there. REEDEMING feature: 1. Two welcome drinks and F&B discount coupons you can use at the Hard Rock Cafe. / 2. Priced relatively affordable for hotels on the Strip. There are better deals out there.
Comment from Hotel Management
May 4, 2017 by Suzanne C., Hotel Management
Dear Willy, Thank you very much for taking time to share your experience with us! It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We are very happy to hear that you like our hotel location, Hard Rock Cafe as well as the service provided by our "friendly and welcoming" team members! For the feedback about the room decor and facilities, we will share your feedback with our Management team for further understanding, consideration or improvement. Thanks for sharing your constructive feedback with us! We take all our guests' feedback seriously and will use it to better improve ourselves. We look forward to welcome you back to Hard Rock Hotel Macau.
5 out of 5
by Natasha

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 19, 2017 by Suzanne C, Hotel Management
Hi Natasha, Thank you very much for taking time to share your experience with us! We look forward to see you again soon! Rock On!
3 out of 5
by A verified traveler

Staff haven't a clue

Posted Apr 17, 2017 on Hotels
Disappointing for the price
Comment from Hotel Management
Apr 19, 2017 by Suzanne C, Hotel Management
Thank you so much for taking time to share experience with us! For your feedback about the room rate, we will share your feedback with our Management Team for further consideration or improvement. Thanks for sharing your feedback with us! We hope to see you again. Rock On!