Ratings based on 367 Verified Reviews

4.6 out of 5
86% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Great hotel with central location

Posted Feb 13, 2018
This hotel is quite nice and good quality for the price. The staff are extremely friendly and helpful but some of them struggle with English despite the great and helpful attitude. The property amenities are great and the room was very nice. Definitely recommend to upgrade to the suite.
Comment from Hotel Management
Feb 15, 2018 by Phoebe Ooi, Hotel Management
Thank you so much for your good feedback, we are delighted that you have a great experience with us. We have already passed your message to learning team, we hope that we can guide them. We really hope to see you soon in near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from tal aviv israel

Bust hotel I ever stay

Posted Feb 5, 2018
From the moment I entered the hotel, the staff left me gaping, the one who travels quite a bit in the world and stays at high class hotels. This hotel managed to amaze me! Excellent location, exceptional service from all hotel staff, modern hotel and clean large rooms. The team responded to every request and asked with a smile and pleasant the stay and the desire to return to hyatt .hotel's well done! Can't wait until see you again
Comment from Hotel Management
Feb 6, 2018 by Phoebe from GHM, Hotel Management
HI, e.m, Thank you for your time to provide the great feedback, we are delighted that you like our service and have a very great experience with us! We really hope to see you again at Grand Hyatt Macau and have a nice day!
3 out of 5
by A verified traveler

Not for family with kids

Posted Dec 21, 2017
I was expecting more from this hotels including excellent services, but the receptionist took a long time to check us in and was not a very pleasant experience. The nearby hotels has a lot more to offer than this one for family with kids. The free shuttles don't go to many places.
Comment from Hotel Management
Dec 26, 2017 by Sabrini Foo, Hotel Management
2. Thank you for taking the time to complete our survey. Your feedback is essential in our efforts to improve our service standard. I am concerned to learn that check in duration and hotel facilities. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing Grand Hyatt Macau.
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Very Nice Hotel. Amazing Staff also!

Posted Sep 13, 2017
Pros: everything.
Cons: nothing
Location: close to the airport/ferry ride. shuttle bus pickup is fire.
Had no problems was blow away with the hotel. stuff was very helpful. everything was close by. great food.
Comment from Hotel Management
Sep 15, 2017 by Sabrini Foo, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
5 out of 5
by Howard

Posted Jul 29, 2017 on Hotels
Comment from Hotel Management
Jul 31, 2017
Thanks for your rating. Hope to have you back soon :)
4 out of 5
by A verified traveler

Posted Jul 23, 2017 on Hotels
Staff is very helpful.
Comment from Hotel Management
Jul 29, 2017
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
5 out of 5
by Richard

Awesome service

Posted Jul 15, 2017 on Hotels
Amazing hotel with amazing service. Great area. We had a non-smoking room on a non-smoking floor, but sadly we could smell cigarette smoke. Other than that it was an excellent choice.
Comment from Hotel Management
Jul 17, 2017
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Macau city of dreams

Posted Jul 4, 2017
A great hotel with modern facilities and rooms.. Only stayed for two night but it was a nice hotel to relax, and walk around the casino and beautiful retails stores!
Comment from Hotel Management
Jul 9, 2017 by Sabrini Foo, Hotel Management
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.
5 out of 5
by P Y Tiffany

Posted Jun 22, 2017 on Hotels
Comment from Hotel Management
Jun 26, 2017
Thanks for you rating and support, hope to see you again soon.
4 out of 5
by A verified traveler

Very good!

Posted Jun 19, 2017 on Hotels
All the staff were very friendly and helpful. Very good service and very clean. The food was great! Only one disappointing thing was that the room smelled tobacco even our room was supposed to be "no-smoking"... otherwise, highly recommended!
Comment from Hotel Management
Jun 21, 2017
Thank you very much for taking the time to give us your feedback. We regularly make improvements to our service as a result of the valuable feedback we received from our guests. We look forward to welcoming you back in future.