Ratings based on 214 Verified Reviews

3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Sloppy

Posted Mar 19, 2017 on Hotels
Great location, but the hotel needs full renovation.
2 out of 5
by A verified traveler from Bideford, UK

Nice view shame about the hotel

Posted Oct 19, 2016
Overall the hotel appears "tired" - faded carpets and the air of better in bygone days. Arrived at 2pm only to find there was no running water in the whole hotel which did not get reconnected until after 6pm - despite alerting reception no apologies were offered by management other than the Gallic shrug - I add that this despite several complaints by myself and my wife and we both speak fluent French. Finally when the water supply was restored there was no hot water that night, the following morning and the following evening. Once again the staff did not seem concerned - maybe they thought it odd that their guests might like to shower!! Breakfasts and the sea view were the only good things about the place.
Comment from Hotel Management
Oct 26, 2016 by L'équipe CERISE, Hotel Management
Dear NickB, Thanks you for taking the time to share your feedback. We hear your complains and we are sorry that you have such a bad memory of your stay. Nevertheless we would like to point out that we are not responsible for the “hot water issue”. Some public works caused a general blackout in the area. Our boilers were impacted, and did not automatically turn on when the electricity came back. This is why there was no more hot water in the property. As soon as we noticed the issue we turn on the boilers and 15 minutes later there was again hot water in the hotel. We took the time to alert all our customers about this, so we don’t understand what happen. We apologize for the inconvenience. We look forward to welcoming you again in Royan, to offer you this time a flawless stay. Best Regards. The CERISE Staff
5 out of 5
by A verified traveler

Nice staff, good value for $$

Posted Sep 22, 2016 on Hotels
I enjoyed my short stay there and will definitely be back.
3 out of 5
by Michael from France

A night at the seaside

Posted Jul 23, 2016 on Hotels
The room was very clean but the bathroom dated. The fan supplied in the room did not work on an exceptionally hot night.my mother in laws room had lights in bathroom not working so my feeling is a lack of housekeeping services. Very clean room and bed comfortable. Even though situation was excellent right on the sea would not have chosen had the photos been accurate and of side facing rooms.not worth the 100€ price tag
3 out of 5
by A verified traveler from Local

Near the beach, the hotel was clean but dated.

Posted Oct 20, 2015
Pros: close to casino
Cons: needs updating
Location: Town center position, so close to shops, beach and casino
Just needed a bed for the night as I did not want to drive home after visiting the casino for the evening
Comment from Hotel Management
Oct 23, 2015 by L'équipe CERISE, Hotel Management
Dear Momo, Thanks for sharing your feedback. We took good note of your comment. We started a renovation plan to modernize our establishment. We look forward to welcoming you again in Royan. Best Regards. The CERISE Staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful old world hotel

Posted Oct 3, 2015 on Lastminute
Pros: Everything - see above comments
Location: Great location - see above
We loved our stay here and extended it for a night because it was so nice. Right on the bay and next to a great boulangerie. Special views across the bay with the beach right in front of the hotel. We enjoyed a relaxed drink or two on the terrace at the front of the hotel, watching the activities on the beach, the sun setting and the coloured lights from the casino reflected on the ocean waves. Lovely buffet breakfast. Great restaurants very close by and a walkway all around the headland to see the fishing huts and locals out with their nets. We also watched the old men playing boules next to the Casino.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel close to the beach

Posted Apr 16, 2015
Pros: Location, very nice staff, lovely dining room with sea view and nice breakfast.
Cons: See comments above. General maintenance could have resolved the problems we encountered.
Location: Superb sheltered beach, safe for children. A range of restaurants and cafes are close by.
The facilities were generally good, however, the television would not work (couldn't change channels) and switched itself on on the middle of the night- very annoying. It was only possible to open one side of the double doors onto the balcony, the blind would not close fully, and the curtains could not easily be closed. The hotel does not offer any parking, which is an issue during holiday periods (other hotels in the area do offer parking) when the on street parking is at a premium.
Comment from Hotel Management
Apr 21, 2015 by L'équipe Cerise., Hotel Management
Dear Andy, Thank you for sharing your review. We are happy to know that you enjoyed the major part of your stay. We take good note of all your remarks concerning the maintenance (TV, curtains, double doors). Your feedback is precious for us, it helps us to improve the quality of our services. We look forward to welcoming you again in our hotel, next time you plan to visit Royan. See you soon! The Cerise Staff.
5 out of 5
by Jacqueline from Deux Sevres, France

Weekend stay with friends

Posted Mar 28, 2015 on Hotels
The only section this Hotel fell a bit short was on the condition. However, it is currently in the process of being decorated. We will definitely stay here again.
4 out of 5
by A verified traveler

great location

Posted Sep 19, 2014 on Hotels
Hotel had feel of 1930's could do with a bar and or restaurant
4 out of 5
by David from Northamptonshire, UK

Great location, on the beach!

Posted Sep 16, 2014 on Hotels
Just what we had hoped for - excellent