A disaster! Very very disappointing. Be warned.
Posted Aug 19, 2015 on Hotels
I booked this hotel for a one week stay with my disabled mother, myself and my seven year old twins. I booked a room suitable for disabled use and a family room for myself and the children, both with sea views. However,there were only two single beds in my room and my mother had a standard room with no proper concessions to her being disabled. Both rooms were very small with practically no storage space. No wardrobe or chest of drawers. I was provided with a camp bed to sleep in and as a result the space in my room was severely restricted. I could not unpack the two suitcases and we found ourselves having to tread on our opened cases. Second Night. We were moved to a different room without a view, then being on a different floor and far away from my mother. This room did not have a wardrobe either. Later there was a continuous metallic banging noise from outside. I went down to reception twice and asked the manager to investigate. I was told to go back to my original room and leave the children in the new room. As if I would leave my children alone! They suggested I wake them up and take them back to our original room. Therefore at gone midnight I found myself having to wake the children up and get them back to our original room. A nightmare!
The saga continued but I do not have room for it here!