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Reviews of Golden Rest Ecuador

3 out of 5
Golden Rest Ecuador
16-109 Sánchez de Orellana, y Guayaquil, Plaza de Santo Domingo, Latacunga, Cotopaxi

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 39 reviews" "
Rating 8 - Good. 18 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 2 out of 39 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Darin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My friend and I stayed at this location for a Saturday night while visiting Latacunga. The hotel is nice, but is located next to a discotec. Music from the disco could be heard clearly in our room. The music lasted until about 5AM. We were both unable to sleep. The shower had semi-hot water. For the price was paid for this, I was expecting a lot more than what we received. Definitely not going to stay here ever again.
Stayed 1 night in Jul 2022
Response from Nelson on Jul 5, 2022
Good evening, dear Darin, Thank you for reporting the incident, the authorities have already been informed and are conducting the investigation, regarding the noise. Regarding hot water, it is calibrated at 40 degrees. After the Indigenous Strike they were the first guests.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the heart of old Latacunga so we could walk just about everywhere. Latacunga itself is a base for visiting Volcan Cotopaxi and Quilotoa, two of Ecuador's premier sites. While it may strange, it was very cold there during our visit and, of course, buildings are not heated including this hotel. I asked for and received a space heater, without which my stay would have been very difficult. One unexpected surprise was having to pay cash for the room, since the pandemic has reduced the hotel's occupancy rate to such a low level that they no longer have sufficient volume of activity to maintain their account.
Stayed 4 nights in Jul 2021
Response from Nelson on Jul 25, 2021
Good morning James, thank you for your positive comments, this encourages us to continue standing, this tourism sector has been hit hard by the pandemic. We survive and this is enough.

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Worst hotel on my 14 day trips thru Ecuador
Hotel owner had a family party - which kept going until late. They didn't not stop until, we asked for a second time. You either run a business or you don't. I don't care about the owners celebration schedule. Breakfast, which was included, wasn't ready in the mornings - However, it was a good breakfast. In the two days that we were there, they never picked up and/or cleaned the tables from the party, The cherry on top was to be contacted from the Hotel (private email) accusing me of not checking out and not paying. On top of that, they have the number of nights and reservation code wrong, so i told them that i will only listen to them, if they acted thru hotels.com. The people working there were very nice (front desk and kitchen), feel sorry for them, as I believe they are understaffed and they do what they can. Overall unorganized and wouldn't recommend staying here, unless they get it together. The fact they consider themselves 4 star is laughable.
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The owner cancelled our two night reservation and argumentes that he never received any booking from Expedia. That specific weekend was in high demand and the gentleman did not offered us any other solution NOT even an apology. Definitely NOT trustworthy.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2018
Response from Nelson on Oct 26, 2018
Buenon días, Estimado Anonymus, gracias por tus comentarios. esto nos permite mejorar

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was incredibly helpful in getting me settled and helping me navigate getting the best guide for Cotopaxi. They were also great to practice my Spanish skills with!
Response from Nelson on Feb 25, 2018
Thank you for your positive comments, this tells us that we are on the right track

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location
Good caring staff. Room was clean and shower pressure and temperature was great.
Stayed 1 night in May 2017

8/10 Good

Susan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic room
Initially they gave us a room without a window but they moved us after we asked and gave Us a fantastic room with windows all across and a view of the lit church tower. The staff at the hotel are very kind and helpful. They arranged a tour to Cotopaxi volcano That was great.

6/10 Okay

Scott-Ryan

Liked: Cleanliness, property conditions & facilities
Nearly deserted, with disinterested staff
Rolled into Latacunga around 4pm on a rainy Sunday after a day at Cotopaxi. The town was essentially deserted, which was fine, but so was the hotel. The person on duty seemed surprised that we had arrived, despite our reservation. The room we were shown was quite small and the decor very dated. The courtyard outside the room seemed nice and newly renovated. No one seemed too interested in helping us find a place to eat and it was made clear that the hotel's restaurant would not be available. One night was enough.

8/10 Good

Grant, Bothell, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little spot near the main plaza.
Our stay here was just one night, but it's a pretty cozy place at a descent price. The gentleman at the front desk spoke English pretty well and helped us plan our next hotel stay by making a reservation for us in the next town we were headed to. The breakfast isn't included here, but a nice breakfast is offered. Overall the place is clean, fairly secure, and reasonably quiet.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great hotel, great roof view. Loved the experience of it all.

8/10 Good

Rick, Cuenca, EC

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the heart of the old city
The hotel was a converted mansion located in the old part of the city. Each room was appointed different and were attractive. The breakfast/dining area was the covered courtyard that is common in the old haciendas. Beds were the typical Ecuadorian very hard mattresses. Nothing unusual in this. While the staff did not speak much English, they tried very hard to be attentive to our needs.

10/10 Excellent

Roma, Cardiff UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight dtsy
A great overnight between Cotopaxi and Banos. Very atmospheric building

4/10 Poor

MARGOT, Penticton

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Totally pi$$ed off
We reserved two dbl beds.. they gave us one dbl. So they squeezed in a single into the room with space for one double and charged us the same amount. My bed was right next to the neighbours clothes closet and it was crash bang crash bang right next to ear when I was trying to sleep. They locked the entrance door to the building itself...or rather they bolted it as there was no key. Trying to get back into the hotel during the day ... we had to continually bang on the door to hopefully get someone's attention ... we even tried banging on their restaurant door. This was not impressive to say the least .. what if I had needed help ?.. but we were totally pi$$ed off when in the middle of the afternoon and a downpour of rain started ... we raced back to the hotel to find both doors solidly bolted and no one there. I was so frantic to get in I became worried my pounding might break the glass. The service WAS excellent when there was someone there ...and VERY nice people. Breakfast ample and tasty.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis after after a long bus ride.
We arrived at 9:30pm into the unknown, more than a little apprehensive about what we had done just getting on a bus, into the heart of Ecuador we had no idea how far it was from the street corner we exited the bus. After a two minute taxi ride we knocked on the outside door and stepped into a glorious hacienda that made us feel like we had stepped back in time the gentleman that checked us in have very good command of English and excellent manners. We loved our little room, it was not small but it wasn't large. We were charmed by the furnishings and old world style. This place utterly enchanted me and in the morning our host was gracious enough to show me around a little. If I had to anything bad it, I can I never had such bleached stiff sheets in my life.

8/10 Good

Rojitas, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent hotel, very nice staff
Very nice hotel, it is a historic place with excelent maintenace, the staff is great , specially its owner Nelson. If you ser going to the National Parks, it is a great option.

10/10 Excellent

Meisy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita, las personas muy amables
Stayed 1 night in Aug 2023

8/10 Good

Xavier, Guayaquil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado
Stayed 1 night in Feb 2022
Response from Nelson on Mar 1, 2022
Buenas noches Xavier, Gracias por su calificación, estamos a sus servicio vuelva pronto

8/10 Good

jeeseok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋은 호텔
가성비 좋은 호텔입니다. 내부도 깨끗하고, 주변에 볼 거리도 많았습니다. 호스트가 친절합니다.
Stayed 1 night in Jan 2022
Response from Nelson on Jan 16, 2022
좋은 아침, 친애하는 관광객, 귀하의 검토에 감사드립니다. 모든 것에도 불구하고 우리는 여전히 서 있습니다. 우리는 당신의 서비스에 있습니다, 곧 돌아와

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
清潔感少なく、日が当たらずジメジメした感じが気になりました。
スタッフの方は親切でしたが、部屋のベットの毛布がシーツが無く毛布と毛布の中に入って気持ち悪く感じ寝れなかった。他の部屋もチェックアウトしているのに掃除している感じしない感じが少し気になった。宿泊している人が少なく感じたが快適な部屋を使わず手間のかからない部屋1階だけ使い手間を省いている感じがした作りは悪くないのに勿体無いと思いました。
Stayed 1 night in Mar 2019
Response from Nelsom on May 5, 2019
こんにちはゲストの皆様こんにちは、あなたのコメントのおかげでシートは通常のものとは異なり、熱材料で作られている、それは寒さのせいです。 しかし、我々はすでにシート材料の混同のために変更を加えています。 よろしく ネルソン

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel dans le centre qui permet de faire le tour de la ville à pieds. Le personnel sympathique nous a donné des suggestions d’activités diversifiées.
Stayed 3 nights in Dec 2018

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell med fantastisk omtänksam personal
Mycket trevligt hotell med fantastisk personal som tog hand om oss och hjälpte oss väldigt mycket när vi hamnat lite i nöd. Från takterrassen kunde man se Cotopaxi. Fin innergård och restaurang.
Stayed 2 nights in Nov 2018

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Nelson on Oct 29, 2018
Buenos días estimado Turista, gracias por sus comentarios positivos.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Dirch, Danmark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt sted, men ringe Wi-Fi og ingen parkering
Hotellet er hyggeligt nok, men: værelserne er små, Wi-Fi-signalet meget dårligt, restauranten lukket og man kan hverken parkere eller læsse af ved hotellet.

10/10 Excellent

GISSEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

hernan, rosario

Liked: Cleanliness, room comfort
buen hotel
Buen hotel para estar en Latacunga, bien ubicado en el centro. Vieja casona colonial muy bien mantenida, Staff muy amable, habitaciones limpias, amplias. Desayuno basico pero bien. Recomendable
Response from Villa de Tacvnga on Mar 5, 2016
Gracias por sus comentarios positivos, esto nos compromete a seguir avanzando

8/10 Good

Jean-Michel, Bruxelles

Liked: Cleanliness, property conditions & facilities, room comfort
Bon hotel
Excellent séjour dans cet hotel. Peut-être faudrait-il simplement un peu plus de présence à la réception, souvent déserte. L'hôtel est bien situé et très confortable.

10/10 Excellent

Juerg, zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best adress in town
Great helpfull staff Old volcano stone building lovely renovated all what you need

6/10 Okay

Verified traveler

Falsche Zimmergroessen
Zentrale ruhige Lage. Freundlicher, lahmer Fruehstuecksservice. Ueber die Zimmergroesen wird getauescht. Zimmer haben nicht die angegebene Groesse von 35 qm. Nicht mal die Haelfte. Die 2 vorhandenen Suiten duerften diese Groesse haben. Aber niemals die angegebenen 60 qm.

10/10 Excellent

Manuel, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado 100%
Excelente atencion y confort
Response from Villa de Tacvnga on Aug 1, 2015
Buenos días, Muchas gracias para su comentario, Nos permite seguir en buenas condiciones y con mucho motivo, Esperamos volver a ver usted en nuestro hotel. Marion, Villa de Tacvnga

10/10 Excellent

Maxime, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons beaucoup apprécié
Nous avons adoré l'endroit près de tout dans cette magnifique ville des Andes. Très près (moins d'une minute de marche) de la meilleure brasserie artisanale des Andes.

8/10 Good

Paulina, Quito

Liked: Cleanliness, staff & service, property conditions & facilities
Estadia Villa Tacunga
Bien, pero por favor revisar las puertas de los baños.

8/10 Good

webwude, Wien

Liked: Staff & service
Nettes Hotel im Umbau
Das Hotel liegt am andere Ende von Banos - Google Maps hat eine völlig falsche Adresse. Das Hotel an sich ist nett, allerdings noch im Umbau (Spa ist zwar im Namen, aber der Pool und sämtliche Einrichtungen sind noch im Bau). Ansonsten liegt das Hotel am östlichen Ende der Innenstadt, in 10 Minuten ist man mitten im Trubel. Das Frühstück ist ausgezeichnet. Für das Gebotene ist der Preis ein wenig hoch - aber wir haben uns wohlgefühlt.

8/10 Good

olivier, Montpellier, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sejour de bonne qualite dans un superbe batiment
bien situe, beau batiment colonial jsute renove, taille correcte pour la chambre seul le petit dej pourrait etre un peu ameliorer

8/10 Good

parenti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort