VERY Disappointed will Book in Woodbury next visit
Posted Nov 4, 2016 on Hotels
Front Desk staff very nice, as well as the Lady running the breakfast area. Room was clean but run down and the bed was comfortable. The hotel elevator reeked of vomit. Most of the guests were extremely loud, rowdy and drunk and we were told its the wedding crowd which is most of their business so we needed "to deal with it". We stayed in an "Executive" Room which stated it was appropriate for business. It had a very small table, unsuitable for work or meetings. When we asked the front desk clerk for a additional table or suitable work space appropriate for working he was courteous, he asked the manger who was dismissive, rude and could not be bothered to come out of the office or speak to us about the room being ill suited for business as it was marketed for. It was a disappointing experience.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We apologize for the noise levels and the size of the room. We hope for another opportunity to exceed your expectations.