Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
61% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Cleanliness

Posted Sep 3, 2016
This is an old hotel yet it is very clean the Linens always smell very nice and fresh the rooms are very clean even though the building is all these people are trying very hard to keep the place clean once you get to know the owners they are wonderful people they always tell us to call them whenever we are ready to reserve a room and they will save the room that we want
1 out of 5
by A verified traveler

Posted Apr 12, 2016
Front desk was very rude terrible . Rooms were dirty and small
Comment from Hotel Management
Jul 13, 2016 by Andy, Hotel Management
Hello, Dear Guest, Thank you for your comments. We're so sorry that you didn't enjoy your stay. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Your comments have been address to the front desk agents and managers. Since then, we have seen great positive feedbacks form our guest about our rooms and staff. Will love for you to give us another chance. Sincerely, Andy General Manager
3 out of 5
by A verified traveler

Posted Mar 22, 2016 on Hotels
It was ok for the price but needs to be remodeled. T ac was in bad shape with a musty smell coming out. The bathroom also had an odd smell. The manager was nice. No way for a handicap person to get to the 2nd floor if they smoke.
Comment from Hotel Management
Jul 20, 2016 by Andy, Hotel Management
Hello Dear Guest, We appreciate you candid comments. We had taken serious steps to make and talk to our engineering team to fix these problems. Since your last stay, we have make some big changes in our rooms. Hope you give us another chance. See you soon,
4 out of 5
by A verified traveler from San Antonio

Close to work

Posted Mar 21, 2016
Pros: Close to where I had to be in the AM
Cons: Great value
Location: Downtown Eagle Pass, Casino nearby
Room was clean AC worked well . A bottled water would have been nice. Shower was good, Iron and coffee pot worked well
Comment from Hotel Management
Jul 13, 2016 by Andy, Hotel Management
Thank you for taking the time to tell us about how you enjoyed your stay.Your kind words about the staff means a lot to all of us. We do try to make all of our guests that stay with us feel at home. Thank you again and we look forward to seeing you again soon. Sincerely, Andy Chhitubhai
4 out of 5
by A verified traveler

Posted Feb 22, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016
We're glad that you enjoyed your holiday and will look forward to seeing you again. Sincerely, Andy Chhitubhai General Manager
1 out of 5
by A verified traveler

Posted Feb 12, 2016 on Hotels
Bad, they charged my card twice. Saying that they had to for insurance purposes. Never again
Comment from Hotel Management
Jul 20, 2016 by Andy, Hotel Management
Hello, We apologize that you have experience some issue with your credit card. We have installed a new computer system and re trained our front desk since your last visit. Hope you give us another chance to make your stay more enjoyable. Thanks
3 out of 5
by A verified traveler

Posted Feb 6, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016
Thank you for taking the time to review your stay with us. We appeciate your feedback and score and I will assure you that we will try our best to improve in areas you scored us. We look forward to have you back at our hotel. Sincerely, Andy Chhitubhai General Manager
5 out of 5
by Carlos from Missouri City, Tx

Outstanding for the price

Posted Jan 19, 2016 on Hotels
We had no problems
Comment from Hotel Management
Jul 14, 2016
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Sincerely, Andy Chhitubhai General Manager
4 out of 5
by Luis horacio

Posted Jan 3, 2016 on Hotels
Comment from Hotel Management
Jul 14, 2016
Thank you for taking the time to review your stay with us. I am very pleased to hear that you and your family had a amazing time at our hotel. We are glad that our staff made your stay more enjoyable. Looking forward to seeing you again. Sincerely, Andy Chhitubhai General Manager
4 out of 5
by Gina from Laredo Texas

Posted Dec 21, 2015 on Hotels
Casino !!!
Comment from Hotel Management
Jul 20, 2016 by Andy, Hotel Management
Hello, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We are glad that you had a nice sleep and enjoy the casino in Eagle Pass. If you’re traveling to our area gain soon, don’t hesitate to call us. Thanks