Ratings based on 375 Verified Reviews

3.7 out of 5
70% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Great experience, no concerns

Posted Jun 26, 2017
didnt have any problems with my stay. all went well.
Comment from Hotel Management
Jun 28, 2017 by Mary, Hotel Management
Thank you for staying with us we will continue working hard for our guest satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcomb

From San Antonio Texas

Posted May 16, 2017
Thank you had a great stay will be back soon . Great facility will be highly recommend
Comment from Hotel Management
May 20, 2017 by Mary, Hotel Management
Thank you for your feedback, we will continue working hard to meet your expectations.-Mary GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Klamath Falls, OR

Great Place. Great Location.

Posted Apr 25, 2017
Pros: I like that I can walk straight into the room and not have to go inside to get to my room.
Location: Just stayed overnight, so I don't really know about things nearby.
We had a pleasant stay and they allow our dogs, which is great. The AC kept the room nice and cool. Nice breakfast in the morning. Good selection of food and drinks.
Comment from Hotel Management
Apr 26, 2017 by Mary, Hotel Management
I am so happy you enjoyed your stay, I also greatly appreciate your feedback, this helps us know where we can improve and what we should continue doing right.-Mary GM
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Posted Apr 14, 2017
Nice, older hotel, kept up well,. Staff was friendly, room was clean, towels were large and soft. The only disappointment was I didn't realize since the online add stated "breakfast" and not "hot breakfast", they only provided a continental breakfast.
Comment from Hotel Management
Apr 15, 2017 by Mary, Hotel Management
Thank you for your feedback. Iam glad you enjoyed your stay with us. I apologize about the confusion on the breakfast, I will be revising the website to ensure we have pepper information. We will see you next time you are in town. - Mary GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2017
Great staff, decent hotel for the price. Will stay there again. Great location.
Comment from Hotel Management
Apr 12, 2017 by Mary, Hotel Management
Thank you for the review, we appreciate your opinion and motivates us to continue striving for excellence. See you next time you are in town. -Mary GM
2 out of 5
by Kristin

Eh... go elsewhere

Posted Mar 21, 2017 on Hotels
The beds were uncomfortable and small, only one light worked in the room, there was mold on the shower curtains. I've stayed here before a year ago with no issues but it seems to have gone down hill abbot. We will not stay here again
Comment from Hotel Management
Mar 31, 2017 by Robert, Hotel Management
We are very sorry to hear of your negative experience while staying with us. We appreciate the constructive critique, as we are continuously striving to improve our guest's experience. It is only through your feedback that improvements are considered and made. Our hope is that you will give us a chance to better serve you in the future. We very much appreciate your business and thank you for staying with us. Sincerely, LQ Customer Care
4 out of 5
by Raquel

suitable

Posted Mar 20, 2017 on Hotels
staff was very friendly
Comment from Hotel Management
Apr 12, 2017 by Mary, Hotel Management
Thank you for your feedback, I will en sure to let our staff know about your compliment, we will see you during your next trip to Eagle Pass. Mary GM
2 out of 5
by Amelia

Posted Mar 18, 2017 on Hotels
We had requested a wheelchair accessible room (non available). Rooms offered to us on the 1st level were a SMOKING ROOM & a room with a piece of ceiling missing. There was hardly even any space in the room to walk in much less putting a wheelchair in there. Although we were lucky enough that the staff was very kind & understanding, didn't charge us our 1st night & allowed us to look elsewhere.
Comment from Hotel Management
Mar 31, 2017 by Robert, Hotel Management
Thank you for the feedback regarding your recent stay with us. We understand you were unhappy with the cleanliness of your room. We are very sorry for this experience and want to assure you that the Hotel Management Team will be working with our housekeeping staff to prevent any issues in the future. We hope you will consider staying with us again. Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Posted Mar 17, 2017
Room was roomy except for the bathroom; itwas small. The pool was dirty but I guess because of it being winter season. Either than that it was a good location close to shopping areas.
Comment from Hotel Management
Mar 20, 2017 by Mary GM, Hotel Management
Thank you for staying with us and for giving us your feedback. Please be certain that we will be relating this information to our staff and ensure that our pool is always kept up with.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Cons: Breakfast, need to offer oatmeal besides cereal,
Room was what I expected, I have stayed here before. The only complaint, coffeemaker was dirty, (water deposit)
Comment from Hotel Management
Mar 20, 2017 by -Mary GM, Hotel Management
Thank you for the feedback, we do have oatmeal on our menu, I will be double checking with my staff to ensure they are always serving it. I appreciate your notification. Also we will be ensuring that the coffeemakers have all the attention necessary.