Ratings based on 343 Verified Reviews

3.7 out of 5
68% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Corpus Chrisit, TX

Three night business stay.

Posted Feb 16, 2017
Pros: Very comfortable bed.
Cons: Offer a hot breakfast. As to the noise, it is an aged facility so it would take a major renovation, which is unlikely.
Location: Good restaurants and shopping.
Disappointing. You could hear everything the people in the adjoining rooms were saying. Outside noise made it hard to sleep until late into the evening. No hot breakfast. Quick check in and check out; staff was very friendly.
Comment from Hotel Management
Feb 17, 2017 by MAry, Hotel Management
I am sorry that you had a noisy stay, we promise to work hard to ensure that our guest have a great stay, anytime you stay with us please let us know if you have any problems we will do our best to meet your needs. Thank you for your feedback. -Mary GM
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok, hotel - GREAT STAFF

Posted Jan 30, 2017
Staff was very helpful and accommodating - Great Staff
Comment from Hotel Management
Feb 13, 2017 by Mary, Hotel Management
Thank you for staying with us, we will see you during your next trip.=Mary GM
1 out of 5
by A verified traveler

Room dirty.

Posted Jan 20, 2017
There was a peanut left over from the previous guest still on the floor. The bathroom had a moldy smell, and there was a foreign hair on the face towel. Will not stay there anymore.
Comment from Hotel Management
Jan 26, 2017 by Mary, Hotel Management
I am so sorry to see that you encountered these issues, please be sure that I will share your feedback with our entire staff and use this as a retraining opportunity for all of us here, we will work harder to provide a great stay for our guest. Thank you for letting us know your experience.-Mary GM
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Great Place.

Posted Jan 17, 2017
Pros: Extremely helpful Staff
Location: Fishing lake with good walking area within walking distance, numerous eating establishments nearby.
Extremely helpful Staff. good options for Breakfast. Complimentary tooth brush and other items.
Comment from Hotel Management
Jan 18, 2017 by Mary, Hotel Management
Thank you for taking the time to give us your feedback, we are very happy that you enjoyed your stay. We will see on your next trip to Eagle Pass.-Mary GM
2 out of 5
by A verified traveler

Location OK

Posted Nov 21, 2016 on Hotels
This is an older motel and needs updating and maintenance. Front desk people are nice, and helped replace the TV remote that did not work. The door to the unit was broken and very difficult to close. Much noise outside with trucks and large pick-ups coming in and out much of the night.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Hello, Please be sure that we will share this information with all of our staff and fix and correct these issues also, we will look into ideas to help with the large trucks that you observed. I do apologize for the inconveniences you encountered, be sure that we will take your feedback to improve. Thank you for your time. -Mary GM
1 out of 5
by A verified traveler from San Antonio TX

BED BUGS

Posted Nov 16, 2016
Pros: being close to casino
Cons: the bed bugs
Location: Casino
good rates, close to casino, good food next door at skillets restraunt
Comment from Hotel Management
Nov 18, 2016 by Mary GM, Hotel Management
Hello, please be sure that I will address this issue immediately and take the proper measures to ensure a secure clean room. Thank you for the feedback.
1 out of 5
by A verified traveler

Not a good place

Posted Nov 13, 2016 on Hotels
One of the worst places I stayed
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Hello, I am sorry that your stay is not what you expected. Please feel free to contact us and let us know how we could have improved your stay. Our goal is to maintain our guest satisfied while staying with us, we will continue working hard to provide clean rooms and great customer service. Thank you for your feedback.- Mary GM
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice place

Posted Oct 29, 2016
Location: We were just passing by
Great staff and clean place to spend some time in. Good breakfast selections
Comment from Hotel Management
Nov 2, 2016 by Mary, Hotel Management
Thank you for your feedback. It is our pleasure to work hard for our guest, we will see you next time you are in town.
5 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
We just went for 1 day. WE had a great time and enjoyed the stay at the hotel.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
I am glad you enjoyed your stay, we hope to see you again. Thank you for the feedback, and we will continue to work hard.-Mary GM
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2016
First room we tried occupying, the air conditioner was not working properly. I went to the phone to call the front desk and there was no dial tone on the phone. At the time of our arrival there was a gentleman in the room and he told me that he was checking out the room to make sure everything was in working order. I noticed he pressed against the air conditioner as if to pop the screen back in. He told me all was fine and left. We were located on the top floor behind the office area. Drove around to report the problems and the clerk offered us a first floor room. We had to drive back to our original room and re pack our items to make the move to the new room. We went out to eat and when we returned, our room keys did not work. I had to walk around on the other side to get the key situation corrected. The clerk explained to me that sometimes the cards (keys) if left near a cell phone can deactivate. She was very courteous and apologized for the inconvenience. I have stayed at La Quinta's before in fact I am a Quinta Rewards member and had never encountered these kind of problems. I guess it just was not my day! In general its ok.
Comment from Hotel Management
Oct 13, 2016 by mary, Hotel Management
Thank you for letting us know about your experience while staying with us. I am sorry for the inconveniences, please be sure that I will share this information with my staff to improve our guest experience, to pick up the ball where we dropped it. -Mary GM