Terrible customer service
Posted Feb 27, 2017
We stayed for 3 nights and the service was consistently awful, in every restaurant. This included ordering coffee, one morning and having the waitress completely turn her back on me, as I was ordering. None of the businesses at the casino, opened close to the time they advertised. We booked a suite and it was nice, clean, with a nice view of the river. The cleaning staff were friendly and helpful.
Comment from Hotel Management
Mar 1, 2017 by Joseph , Hotel Management
Thank you for your review. We are glad you enjoyed outstanding accommodations and a convenient location during your visit. At Ameristar, we pride ourselves on offering outstanding service for our guests. We are looking forward to addressing your feedback with our food and beverage team as we identify opportunities to improve the experience of our guests.
Ameristar Casino Hotel Council Bluffs