Comedy of errors
Posted Sep 26, 2016
We checked in around 3:30pm with no issues. Our room was very large and clean. After about 30 minutes, we could hear people outside the room, trying to get in. They were using a key and had been told this was their room. We said they had the wrong room and they left. Error #1.
We left for the evening at 4:30. When we returned around 11:15 pm, our keys did not work for our room. I assumed the magnet on my phone had deactivated them. We went down to the front desk and explained our issue. The man at the desk said "I deactivated your cards because I have a man checking into that room late tonight." Umm. Excuse me? The man searched for my name in the computer and said "No one with that name is staying here." I explained that we already checked in and our belongings were in the room. Luckily I signed a form at check in! He was able to find my signed form and verify we were in the room. He re-activated the cards and we went back to the room. However, when we got to the room, the lights were on. I am 100% certain that we turned the lights off when we left for the evening. Someone had been in our room. Clearly saw that we had belongings and still deactivated our card access! Error #2.
So at this point, they scheduled 3 different groups for the same room. I feel grateful that we checked in first!
In addition, the room was incredibly noisy and the bed was hard as rocks. Error #3 and 4. Save yourself the headache and stay elsewhere.