Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Reviews of Comfort Suites Omaha East-Council Bluffs

2.5 out of 5
Comfort Suites Omaha East-Council Bluffs
1801 S 35th St, Council Bluffs, IA

Reviews

7.0

Good

Rating 10 - Excellent. 216 out of 903 reviews" "
Rating 8 - Good. 299 out of 903 reviews" "
Rating 6 - Okay. 171 out of 903 reviews" "
Rating 4 - Poor. 113 out of 903 reviews" "
Rating 2 - Terrible. 104 out of 903 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Mia

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from John on Apr 16, 2024
Thank you so much for your kind words and positive feedback! We are delighted to hear that you enjoyed your stay at Comfort suites and that our team’s efforts contributed to making your experience memorable.

6/10 Okay

Sherri

Traveled with family
Disliked: Amenities
Online states casino shuttle- not true.
Stayed 1 night in Mar 2024
Response from john on Apr 8, 2024
Thank you for bringing this to our attention, and we apologize for any confusion regarding the casino shuttle. We strive to provide accurate information to our guests, and we are sorry that the online information was not up-to-date.We want to ensure that all our guests have a pleasant and seamless experience during their stay. We will review and update our online information to reflect the current status of the casino shuttle service.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

4/10 Poor

Tara

Business traveler, Traveled with family
Hotel was in shambles. Everything inside and out
Stayed 2 nights in Apr 2024
Response from john on Apr 8, 2024
We sincerely apologize for the subpar experience you had during your recent stay at our hotel. Your feedback is extremely important to us, and we take your comments about the condition of our property very seriously.We are actively addressing the issues you mentioned to ensure that our hotel meets the standards of cleanliness, maintenance, and overall comfort that our guests deserve. Your feedback helps us identify areas for improvement, and we are committed to making the necessary changes.We understand the impact this had on your stay, and we apologize for any inconvenience or discomfort caused.

2/10 Terrible

Marie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in the room worked including the phone and tv remote. The whole hotel, including the room was dirty. The pool had an inspection report posted saying it wasn’t up to code but the front desk denied any issues with it. Worst hotel stay I’ve had for a while plus it wasn’t cheap by any means. The only positive was that the desk did bring us sheets for our pullout sofa in a reasonable amount of time after we called to ask for them with our cell phone.
Stayed 1 night in Apr 2024
Response from john on Apr 8, 2024
We sincerely apologize for the disappointing experience you had during your recent stay with us. It is unacceptable that your room amenities were not functioning properly, and we regret any inconvenience this may have caused.We take cleanliness and maintenance very seriously, and we are sorry to hear that our standards fell short during your visit. Rest assured, we will address these issues with our housekeeping and maintenance teams to ensure they are rectified immediately.Regarding the pool, we are actively working to address any concerns raised in the inspection report to ensure compliance with safety standards. We appreciate your feedback and will use it to make necessary improvements.We are glad to hear that our front desk was responsive in providing sheets for your pullout sofa. Your comfort and satisfaction are important to us, and we thank you for recognizing this positive aspect of your stay.We understand your disappointment, and we would like to extend our sincerest apologies once again. We hope you will consider giving us another chance to exceed your expectations on a future visit.

4/10 Poor

Jeffrey

Disliked: Amenities, property conditions & facilities
Pool was closed by the Health Department Remodeling on our floor caused noise, toxic smells, water shut off intermittently. Our room was directly adjacent to the remodeling. We were not made aware of these 1st two things when reserving the room. Breakfast hours were until 9 but most food ran out at 8:25
Stayed 2 nights in Mar 2024
Response from john on Apr 8, 2024
We sincerely apologize for the multiple inconveniences you encountered during your recent stay with us. It is disappointing to hear that your experience was marred by issues such as the closure of the pool, disruptions due to remodeling, and inadequate communication regarding these matters.The health department's decision to close the pool and the remodeling activities on your floor should have been communicated to you in advance, and we apologize for any inconvenience and discomfort caused by these situations. We understand the importance of providing a peaceful and enjoyable stay for our guests, and we regret that we fell short in this regard.Regarding the breakfast service, we apologize for the food running out before the scheduled closing time. We are reviewing our breakfast procedures to ensure that all items are available until the designated closing hour.Your feedback is invaluable to us, and we will use it to improve our communication, service, and overall guest experience. We appreciate your understanding and patience during this time.Should you decide to give us another opportunity to host you, please let us know, and we will do our utmost to ensure a much more pleasant and hassle-free stay.

4/10 Poor

Jennifer

Business traveler
Disliked: Cleanliness, property conditions & facilities
I booked a King Suite with an office and a living room area. However, I was disappointed that the couch and chair were outdated and dirty. Moreover, the kitchen dining area was infested with dead ants. The countertops and floor also seemed unclean, as if they needed deep cleaning, from the dust and drywall particles scattered on the floor. However, I must say that the bathroom was well-maintained and hygienic. I had to ask the front desk to have my room cleaned again. The breakfast was decent, and the coffee was good. The location is close to downtown and casinos, and it is a quiet area.
Stayed 4 nights in Mar 2024
Response from john on Apr 8, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. It is unacceptable that your suite did not meet our standards of cleanliness and comfort.We have addressed your concerns with our housekeeping team to ensure that all areas, including the living room, kitchen, and dining area, receive the thorough cleaning they require. Your feedback helps us identify areas for improvement, and we are committed to taking immediate action to rectify these issues.We are pleased to hear that you found the bathroom well-maintained and that you enjoyed the breakfast offerings and coffee. We strive to provide a positive overall experience for our guests, and we appreciate your recognition of these aspects.We are also glad that you found our location convenient and that you appreciated the peaceful surroundings.Should your travels bring you back to our area, we would love the opportunity to provide you with a much-improved stay that exceeds your expectations.

4/10 Poor

DIONNE

Disliked: Cleanliness, property conditions & facilities
Under construction, no towel racks, stinks, hot tub doesn't work cold water, treadmill is loud and really old, elliptical doesn't work, weight room is dirty, weights and mirrors dirty, tv remotes don't work there or in the rooms. Elevator is sketchy.
Response from john on Apr 8, 2024
We apologize for the numerous inconveniences you experienced during your recent stay at our hotel. Your feedback is incredibly valuable to us as we work to improve our services and facilities.The ongoing construction and the issues you mentioned with the amenities are certainly not reflective of the standards we aim to maintain. We are actively working to address these concerns and ensure that all aspects of our property meet the expectations of our guests.Regarding the hot tub, fitness equipment, cleanliness, and functionality of amenities like TV remotes, we are taking immediate steps to rectify these issues. Your comments about the elevator have been noted as well, and we will ensure that it is thoroughly inspected and maintained.We apologize for any discomfort or inconvenience caused and appreciate your patience and understanding. We value your feedback and hope that you will consider giving us another opportunity to provide you with a much-improved experience in the future.

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was very upset and when we booked the hotel we were getting ready to enjoy spring break. We got there it looked okay then when we got downstairs found out the pool and the hut tub was closed due the public health nothing on their website about this and then they charged a $100 charge on your cc that you would get refunded maybe. The hotel was under construction it was a huge disappointment. I.would def look elsewhere for a good hotel.
Stayed 1 night in Mar 2024
Response from john on Mar 14, 2024
We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further.

2/10 Terrible

Craig, Clive

Disliked: Property conditions & facilities
The room didn’t have a working hvac system, they tried to put us right next to major construction. We did be stay at this hotel for those reasons. I expect a full refund. We booked another room through Expedia for our stay.
Stayed 1 night in Mar 2024
Response from john on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Omaha East-Council Bluffs. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Matt

Stayed 1 night in Feb 2024
Response from john on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Omaha East-Council Bluffs. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from john on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Omaha East-Council Bluffs. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

John

Business traveler
Disliked: Cleanliness, property conditions & facilities
Outdated
Everything about this property is outdated. The toilet didn’t work….
Stayed 1 night in Jan 2024
Response from Director of Sales on Jan 24, 2024
Thank you for choosing Comfort Suites Omaha East- Council Bluffs and for taking the time to provide feedback about your experience at Comfort Suites Omaha East-Council Bluffs.I would like to start by apologizing to you for not meeting your expectations. We are sorry you experienced maintenance issues and understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

2/10 Terrible

Tyler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from john on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Omaha East-Council Bluffs. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
The hotel was filthy and they are still trying to double charge me after they told me they would refund me because it was so filthy I couldn't even stay there
Stayed 1 night in Jan 2024
Response from john on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Omaha East-Council Bluffs. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Jerome

Stayed 1 night in Dec 2023
Response from john on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Omaha East-Council Bluffs. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
Renovation was underway so its maybe a little unfair to be too critical. Friendly staff and adequate for the price.
Stayed 2 nights in Dec 2023
Response from Director of Sales on Jan 12, 2024
Thank you for taking the time to tell us about your experience at Comfort Suites Omaha East-Council Bluffs. It's so great to know that you found our staff to be friendly. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Comfort Suites Omaha East-Council Bluffs.

10/10 Excellent

CAROL, West Point

Stayed 1 night in Dec 2023
Response from Guest Experience Team on Feb 21, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Sales on Jan 6, 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Comfort Suites Council Bluffs. We're sorry to see that we did not meet your expectations during this stay. We take all feedback seriously and will share this with our management to see how we can work to improve in the future.

8/10 Good

Rafal

Liked: Staff & service
It's ok for short stay
Stayed 1 night in Dec 2023
Response from Director of Sales on Jan 6, 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Comfort Suites Council Bluffs. We're delighted to see that you overall enjoyed your stay. We look forward to having the opportunity to host you again the next time you are in town.

6/10 Okay

Alicia

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Director of Sales on Jan 6, 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Comfort Suites Fredericksburg North. We're delighted to see that you overall enjoyed your stay. We look forward to having the opportunity to host you again the next time you are in town.

2/10 Terrible

diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Director of Sales on Dec 28, 2023
Diane, We appreciate you taking the time to leave us a review about your recent stay at Comfort Suites Omaha East-Council Bluffs. We regret to see that your stay with us was less than perfect. Please accept my sincerest apologies in falling short during your stay. We hope to be given another chance to better serve you in the future. Thank you again for your review and for being our guest. Yours in Hospitality,

4/10 Poor

Steven

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Subpar
Staff was very friendly. The room itself had some issues. Paying $114 for a room that had no cable , so we couldn't watch tv. The cold faucet handle ( fell off) didn't work in the bathroom. Doing construction and they started early morning around 6am and made tons of noise. I feel like we should get some kind of discount and money returned.
Stayed 1 night in Dec 2023
Response from Director of Sales on Dec 26, 2023
Steven,Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East-Council Bluffs. We are sorry to hear about your experience at our hotel. We strive to exceed expectations and are sorry to hear that your stay was less than perfect. Please accept my apologies in falling short. We hope to be given another chance to show you a better experience in the future. Thank you again for your review and for being our guest. Yours in Hospitality,

8/10 Good

Suzi

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Director of Sales on Dec 9, 2023
Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East-Council Bluffs. We are glad to see that you had a pleasant stay with us. We use feedback such as yours to continually make changes to our brand. We hope to be your hotel of choice whenever you are in the area again. Thank you again for staying with us and for being our guest.

8/10 Good

michael

2 star
Stayed 1 night in Dec 2023
Response from Director of Sales on Dec 6, 2023
Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East - Council Bluffs. I am sorry to see that your stay with us was less than perfect. Please accept my sincerest apologies in falling short during your stay. We do hope to be given another chance to serve you in the future. Thank you again for your review and for being our guest.

2/10 Terrible

noe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
What was available that night
I could hear the people on the next room snore! I guess you get what you pay for.
Stayed 1 night in Dec 2023
Response from Director of Sales on Dec 6, 2023
Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East - Council Bluffs. I am sorry to see that your stay with us was less than perfect. Please accept my sincerest apologies in falling short during your stay. We do hope to be given another chance to serve you in the future. Thank you again for your review and for being our guest.

2/10 Terrible

Rod

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smoke detector was covered with a plastic bag, fresh burn hole in bedding. Stains on walls and carpet. Was given another room, cleaner but still had issues. Thought we could deal with it, let’s go hit the pool. Door latch was taped open, door to maintenance area was wide open with access to electrical and chemical controls. No towels, even though there was no one else in the area. Went to a different hotel.
Stayed 2 nights in Nov 2023
Response from Director of Sales on Dec 6, 2023
Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East - Council Bluffs. I am sorry to see that your stay with us was less than perfect. Please accept my sincerest apologies in falling short during your stay. We do hope to be given another chance to serve you in the future. Thank you again for your review and for being our guest.

10/10 Excellent

Bula

Stayed 1 night in Nov 2023
Response from Director of Sales on Dec 6, 2023
Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East - Council Bluffs. We are so happy to see that you had a pleasant experience with us. We love a perfect score! We do hope to be given another chance to serve you in the future. Thank you again for your review and for being our guest.

6/10 Okay

Denise

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not the worst, but probably won't be back.
We checked in & went to our room. Opened the door to find someone else's suitcase in it. We immediately went back to the dedk ,& told the lady that was working. Was given another room. My husband took a shower because we left right after he hot off work. He got out & i went in to use the toilet & as i sat there i see something black dripping around the tub. Yes it is mold dripping. I should have taken a picture for this review but didnt. Then the next morning the worker at the front desk knocked on our door & made us go to the front desk with my ID, which they had the night before when we checked in. Not sure what was the problem. But then he gave me my ID back and said to "go eat breakfast its good". We did. No i dont think it was as good as he was trying to tell us. It was good because it was included but that was it. The bed was good. Had a good nights sleep. Has a pool & hot tub. Pool was freezing & hot tub didnt have enough jets to really make it a hot tub (water was hot at least). It needs a REALLY good cleaning.
Stayed 2 nights in Nov 2023
Response from Director of Sales on Nov 7, 2023
Denise, Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East-Council Bluffs. I am so sorry to hear of your negative experience at our hotel. We strive to exceed expectations every day. Please accept my sincerest apologies for falling short. We use feedback such as yours to continually make changes to our brand. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,

8/10 Good

Jennifer

Liked: Property conditions & facilities
Nice place to crash after a long trip otherwise would not make it my first choice to have an extended stay.
Stayed 1 night in Oct 2023
Response from Director of Sales on Nov 7, 2023
Jennifer, Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East-Council Bluffs. I am so sorry to hear of your negative experience at our hotel. We strive to exceed expectations every day. Please accept my sincerest apologies for falling short. We use feedback such as yours to continually make changes to our brand. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,

6/10 Okay

Pam

Stayed 1 night in Oct 2023
Response from Director of Sales on Dec 6, 2023
Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East - Council Bluffs. I am sorry to see that your stay with us was less than perfect. Please accept my sincerest apologies in falling short during your stay. We do hope to be given another chance to serve you in the future. Thank you again for your review and for being our guest.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Director of Sales on Oct 30, 2023
Thank you for taking the time to review our hotel. We are happy to see that you overall enjoyed your stay. We hope to be given another opportunity to serve you again. Thank you again for leaving a review, and for being our guest.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Place was a little rundown which was expected being built in 1997. But the homeless guy living in the parking lot didn't help. But cleanliness could have been better. And when we asked for betting for the pull out couch they gave us one sheet no pillow no blanket thanks. Not sure how this place gets such a high rating other than people they know giving a good rating. Hot tub didn't work either
Stayed 1 night in Oct 2023
Response from Director of Sales on Oct 25, 2023
Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East. I want to apologize for falling short during your stay. I am saddened to hear of your poor experience, and we will make sure to take care of your concerns immediately. We do hope that we will be given another chance to serve you in the future. Thank you again for your feedback, and for being our guest. We hope to see you again in the future.

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had to wait 15 minutes for someone to check me in. The pool was cold and the faucet in our room didn't shut off all the way. The place was clean and the breakfast was pretty good.
Stayed 2 nights in Oct 2023
Response from Director of Sales on Oct 23, 2023
Dear Daniel, thank you for staying at Comfort Suites and for providing your feedback. We appreciate your input about the lack of customer service and apologize for any inconvenience you experienced with our staff while you were here. We'll certainly consider this feedback as we work to improve our services. Thanks again for your review and look forward to welcoming you back in the future.

4/10 Poor

Jen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When first checking in there was no one at the front desk. I rang the bell a few times but still needed to wait about 5 minutes before someone showed up at the desk to check me in - this was around 5:30pm. The first room we were given had no microwave and the TV did not work as there was no coax cable cord connected. We were appropriately switched to a new room. Room was dated. Air conditioning unit so close to 2nd queen sized bed that it did not cool down the room at all but the person sleeping on that bed near the unit froze. Bathroom needed updating - fan did not work nor the heat lamp. The second day our toilet was running and then wouldn't flush appropriately - called down to the main desk to ask for assistance. After 30 minutes no one came so my husband needed to go down - was told "they got busy and forgot", then handed my husband a plunger and did not come help. Breakfast was a typical hotel breakfast - nothing special. Pool heater was broken - pool and hot tub were freezing. Had to go ask someone at the front desk for pool towels as there was none stocked in the pool area. Would never stay here again.
Stayed 2 nights in Oct 2023
Response from Director of Sales on Oct 23, 2023
Dear Jen, thank you for staying at Comfort Suites and for providing your feedback. We appreciate your input about the lack of services provided and apologize for any inconvenience you experienced with our staff while you were here. We'll certainly consider this feedback as we work to improve our services. Thanks again for your review and look forward to welcoming you back in the future.

4/10 Poor

Jason

Traveled with family
Disliked: Staff & service, room comfort
The toilet didn't flush when we got there. The only thing they could do was give me a plunger. The hot tub broke. They double charged me for room. Was not impressed.
Stayed 2 nights in Oct 2023
Response from Director of Sales on Oct 20, 2023
Dear Jason,I would like to thank you for taking the time to review your recent stay at Comfort Suites Omaha East-Council Bluffs. I am sorry to hear of your poor experience in relation to the maintenance and billing issues you encountered. We use feedback to continuously improve our guest experience. Please accept my apologies for falling short. We hope you will give us another chance to serve you in the future. Thank you again for staying with us and for being our guest.

2/10 Terrible

John raymond

Traveled with partner
Disliked: Amenities, property conditions & facilities
No Tv connection after arriving at 7pm and no one to fix it
Stayed 1 night in Oct 2023
Response from Director of Sales on Oct 15, 2023
John Raymond,I am saddened to hear of your poor experience at our hotel. I understand the frustration of not being able to watch the TV in your room. We pride ourselves on doing a great job and am sorry to hear that we fell short. We hope you will give us another chance to serve you in the future. Thank you for staying with us and for being our guest.Yours in Hospitality

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. We had problems with our key the second day staff was very willing to help. Only problem was our toilet didn’t flush very well. We had to flush several times to get it to work. Our TV wasn’t connected to cable, but I fixed that on my own. It was quiet and clean. Outside grassy area a little littered, but I have been to some much worse. I would stay again.
Stayed 2 nights in Oct 2023
Response from Director of Sales on Oct 9, 2023
Dear Lisa,Thank you for taking the time to share your experience at our hotel. We are glad to hear that our staff was helpful and that you found the hotel quiet and clean. We apologize for the inconvenience you experienced with the toilet not flushing properly. Our maintenance team will be notified immediately. We appreciate the resourcefulness in fixing the TV on your own, but again am sorry to hear about the problem you had. We are glad to hear that you would stay again. We hope to see you again soon. All the best

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken toilet, no solution!!
My husband and I booked this for our honeymoon. The toilet ran constantly. When telling the front desk we were given a broken plunger. Had to ask for another plunger which did nothing for the toilet. We were never offered another room (they knew the toilet wasn't working). When checking out we told them again the toilet wasn't working and they laughed and said okay. Very disapointed!!!!
Stayed 2 nights in Sep 2023
Response from Director of Sales on Oct 9, 2023
We sincerely regret that your experience was less than perfect. We care deeply about our guest experiences and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. Yours in Hospitality

6/10 Okay

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
I would have given this property 4 stars. I got upgraded to a nice suite! However, it was on first floor by the stairs. All I could hear all night was the person above me stomping around, along with them coming down the staircase from 1am to checkout. So I didn’t really get any sleep. The room was also very dark as there is inadequate lighting. But the room was still very nice and smelled clean.
Stayed 1 night in Oct 2023
Response from Director of Sales on Oct 9, 2023
Dear Taylor,We thank you for your review about your experience at our hotel. We understand the importance of a restful night and are saddened to hear of the noise you encountered with us. We are deeply sorry to hear about this issue. We do hope however, to see you again. Thank you again for being our guest. Yours in Hospitality

8/10 Good

Jess

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Director of Sales on Oct 9, 2023
Jess,Thank you for choosing us for your accommodation needs when visiting the area. We're glad to hear that you were satisfied with your stay. We look forward to welcoming you back to the Omaha area again soon. Yours in Hospitality,

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Not great
Spent the extra $40 to stay at a hotel with a hot tub vs several without, hot tub out of order for maintenance. Elevator was dirty and rickety, and the key cards for the room didn’t work so the front desk worked opened it with a key and we didn’t get an option to leave the room and have a working door. Unimpressed
Stayed 1 night in Oct 2023
Response from Director of Sales on Oct 5, 2023
Thank you for taking the time to submit a review regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I understand how having issues during your stay can be an unpleasant experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Cheryl

Stayed 2 nights in Apr 2023
Response from Director of Sales on Oct 23, 2023
Dear Cheryl,Thank you for staying with us at Comfort Suites Omaha East and providing your feedback. We are happy to see that you enjoyed your stay and a great experience overall. We do hope to see you when you are in the area again.

8/10 Good

Danielle

Business traveler
Liked: Staff & service, room comfort
Needs a facelift
We almost always stay at the same hotel in the Omaha area, but we thought we would try a different hotel this month. I am very picky, so please excuse this "Karen" review. Check in was ok. I don't like having to it down a $100 deposit, but at 10pm, it isn't like I want to find a different hotel. The employee was nice, but her voice was too low and had deep accent, so my S/O had to doost of the check in part. She gave us the room key, and we went on our way. The lobby was fine. Elevator to the second floor seemed older, had an unpleasant odor, and seemed small. The hallway on the second floor looked older and needed a cleaning - or a good cleaning. Arrive at our room and the key didn't work. Sent my partner down to deal with it. About 10 minutes later he shows up with a staff member. She tries both keys and then asked if we wanted to change rooms. We declined and asked if she could just open the door. She used a physical key and let us in...Again with the odor? Once we got in and turned the lights on, I told my partner that this hotel might have been remodeled 10 years ago, but it was definitely needing another face lift. Room door was all marked up. The room was basic and just the wasn't cleaned properly. I didn't feel like I could walk around without shoes on. The couch just wasn't going to be used. It def needed to be replaced. Over all, maybe 6/10.
Stayed 1 night in Sep 2023
Response from Director of Sales on Oct 1, 2023
Thank you, Danielle, for taking your time to leave your feedback about your recent stay. Please accept our apology on behalf of our entire time for not exceeding your expectations. We are scheduled to begin renovations within the next month and do hope that you'll consider trying us again next time you are in town when those renovations are complete.

4/10 Poor

Toby

Disliked: Cleanliness, staff & service
Room was not very clean. Had no light over the sink in the bathroom only light was the heat lamp. Took 2 day to get them to replace the light bulbs above the sink. Room was never cleaned in our 3 night stay. Had to requests clean towels. Coffee make didn't work they did replces it. Had to go get cooffe each morning do to them not cleaning replacing stuff in the room. Was a ground floor room and neither one the windows locked. Overall experience was very disappointing.
Stayed 3 nights in Sep 2023
Response from Director of Sales on Sep 21, 2023
Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the issues you encountered during your visit.We understand your concerns about the cleanliness of the room, the delay in replacing the light bulbs, and the lack of room cleaning and towel replacement during your stay. These are not the standards we strive to maintain.Additionally, we're sorry to hear about the coffee maker not working and the windows not locking. Your feedback is valuable, and we will take steps to ensure all room amenities are in working order and that our guests feel secure during their stay.We genuinely apologize for the disappointment you experienced, and we hope you might consider giving us another chance in the future to provide you with a much-improved experience.

8/10 Good

Mark, Green Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Director of Sales on Sep 15, 2023
Thank you for taking the time to tell us about your experience!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Deb

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No smoke detector in room. When we checked in, there was a fire department checking on pressure to sprinkler system. Bath ceiling sheet rock missing. No remote to TV working even after less than enthusiastic concierge came in to fix it. Bath door lock busted and door would not close shut.
Response from Director of Sales on Sep 11, 2023
Thank you for choosing the Comfort Suites Omaha East. We're sorry to hear about your recent experience at our hotel. We truly value your feedback and are disappointed to learn that your stay did not meet your expectations. We take all guest comments seriously and will use your input to improve our services. We hope you'll consider giving us another chance in the future to provide you with a more enjoyable stay.

6/10 Okay

Joseph

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Better options nearby
Upon walking to the hotel's front door, trash was spewed all over the front area. It looked like they were having some construction or landscaping done and the mess might have been the contractor's. But, as a business owner, you require crews to clean up at the end of each day. As a contractor, I know the importance of keeping a job site clean, especially a commercial property. As for the hotel interior cleanliness, it was meh. Carpets in the halls don't look like they've been cleaned (carpet cleaner) in a long time. In our room, light switches, faucets, etc were all connected backward (down was on, towards the mirror was on for the faucet as well as hot and cold water being connected on the wrong side). The A/C barely got cold at all even though we set it at the lowest setting. It was not a comfortable sleep with it being 100 degrees outside. Now to the worst part... My two young sons were so excited about getting into the pool and hot tub after a long day of adventures in Omaha. Well, as soon as we walked into the pool area, the hot tub water looked like all the contractors working out front, decided to take a bath in there. The water was so dirty, you couldn't even see the stripes painted on the steps. Yet, people were still using it. Someone from the front desk came in a couple times over the 45 minutes my sons were swimming and didn't close it off. They ended up closing the hot tub the next morning though. The state of the hotel is reflective of poor management.
Stayed 1 night in Aug 2023
Response from Director of Sales on Sep 11, 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the issues you encountered during your visit.We understand your concerns about the cleanliness both outside and inside the hotel, and we truly appreciate your insights as a contractor. Rest assured, we will address the matters you mentioned with our team to ensure that we maintain a clean and welcoming environment for all our guests.We also regret the inconvenience you faced with the room amenities and the hot tub. Your comments are valuable in helping us improve our services and facilities, and we will take immediate action to rectify these issues.We genuinely apologize for the disappointment you experienced, and we hope you might consider giving us another chance to provide you and your family with a more pleasant stay in the future.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
The listing on Hotels.com said this was a pet friendly property, but it was not. Since we're traveling with our 2 cats, having a pet friendly hotel is important. Also, the room smelled terrible, and the property just seemed run down. The staff was great, but couldn't make up for the smelly room and condition of the property itself.
Stayed 1 night in Sep 2023
Response from Director of Sales on Sep 11, 2023
We appreciate you taking the time to provide feedback about your recent stay at our hotel. We're truly sorry to hear that your experience did not meet your expectations.We apologize for the discrepancy in our pet policy, as it's important for us to provide accurate information to our guests. Your feedback will help us ensure that such issues are promptly addressed and rectified.Furthermore, we regret that the room did not meet your standards, and we apologize for any inconvenience caused by the unpleasant odor. Our team will work diligently to address these issues and enhance the overall condition of the property.We're pleased to hear that you found our staff to be great, and we appreciate your understanding in that regard. Please know that your feedback is valuable, and we will strive to improve so that your next stay with us is more enjoyable.Thank you for your understanding, and we hope to have the opportunity to welcome you and your cats back in the future.

2/10 Terrible

Jason

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was unhelpful and when we tried to buy a drink from them we were told they were closed (8am and 10pm). The room was not clean, had an odd smell and there were ants on the bathroom, on the floor and in the beds.
Stayed 1 night in Sep 2023
Response from Director of Sales on Oct 30, 2023
Dear Jason,Thank you for taking the time to leave us a review about your recent stay at Comfort Suites Omaha East-Council Bluffs. I am so saddened to hear of your poor experience at our hotel. We strive to exceed expectations in customer service and overall cleanliness. I am sorry to hear that we fell short. We hope to be given another chance to serve you again. Thank you again for being our guest. Stay safe out there!Yours in Hospitality,

6/10 Okay

Jessica

Stayed 1 night in Sep 2023
Response from Director of Sales on Sep 22, 2023
Thank you, Jessica, for leaving your rating of your recent stay. We appreciate all feedback as we strive to consistently exceed our guests' expectations. We do hope to have the opportunity to host you again in the future.