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Loved our stay! We love this hotel, but they were booked up til Sunday. Able to get a room for Sunday to Monday and we love this hotel. Walked across the street to the Horseshoe Casino for gambling and dinner. Great experience!
Everything was great but I've had my key not work twice, no big deal still a great overall experience
Rob
Stayed 1 night in Apr 2024
Response from Trish on Apr 19, 2024
On behalf of our entire staff at the Country Inn & Suites by Radisson, we apologize for the concerns you shared about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.
Didn’t stay that long just overnight to form a good opinion.
David
Stayed 1 night in Apr 2024
6/10 Okay
Misty, Laurel
Traveled with family and small children
Apr 1, 2024
This property was very average. Nothing above and beyond for service or amenities. I actually really disliked that since they only service the room every third day they do not provide enough towels or shampoo, conditioner, soap or coffee to last 3 days. Seemed like we were constantly needing something and having to go back to the front where the staff was less than friendly.
Misty
Stayed 2 nights in Mar 2024
Response from D Jones on Apr 1, 2024
On behalf of our entire staff at the Country Inn & Suites, we apologize for the concerns you shared about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
My only complaint is that my room was not cleaned the firdt night. Great breakfasy optio s.
Bohn
Stayed 2 nights in Mar 2024
Response from Trish on Mar 31, 2024
On behalf of our entire staff at the Country Inn & Suites by Radisson, we apologize for the concerns you shared about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Convenient location. Easy in and out. The girls at check were great.
Dawn
Stayed 1 night in Mar 2024
6/10 Okay
Diane
Traveled with family
Mar 21, 2024
Liked: Staff & service
Disliked: Amenities
Everything about the property is ok, nothing exceptional, nothing bad. Breakfast was standard hotel breakfast, eggs, sausage, etc. it’s pretty tasty for a hotel breakfast.
Diane
Stayed 1 night in Mar 2024
Response from Trish on Mar 21, 2024
On behalf of our entire staff at the Country Inn & Suites by Radisson, we apologize for the concerns you shared about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
This is our second stay at this particular property, and it was great both times. The staff is friendly and helpful. The property is well maintained and clean. The breakfast alone is worth the trip. My only complaint is the pillows were flat and uncomfortable but not a deal breaker. Even though it was fully booked it was quiet and peaceful.
Eric
Stayed 1 night in Mar 2024
Response from Country Inn & Suites on Mar 17, 2024
Thank you for taking the time to rate our property. Thank you for choosing Country Inn & Suites.
4/10 Poor
Elise
Mar 10, 2024
Elise
Stayed 1 night in Mar 2024
Response from Trish on Mar 31, 2024
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly. Thank you for choosing Country Inn & Suites.
8/10 Good
Shala
Traveled with partner
Mar 7, 2024
Liked: Cleanliness, staff & service
We enjoyed our stay there. It’s attached to the event center where our son was wrestling so that was awesome. Only downfall was the workout facility. It was not good at all.
Shala
Stayed 5 nights in Feb 2024
Response from Triush on Mar 8, 2024
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction with the fitness center. Please give us some insight as to what it was lacking. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.
8/10 Good
Virginia, Topeka
Feb 25, 2024
Virginia
Stayed 1 night in Feb 2024
Response from Trish on Feb 26, 2024
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.
Thank you for staying with us. We hope we have the opportunity to have you stay with us again.
10/10 Excellent
Nicole
Feb 10, 2024
Liked: Staff & service
Nicole
Stayed 1 night in Feb 2024
Response from Trish on Feb 25, 2024
Thank you for taking the time to post a review of your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
The property was good it was close to the areana and casino i have no real complaints. Just minor issues like the toilet was loose and the room smelled a little musty but all in all decent place breakfast was good and there was plenty of parking.
This hotel is on the older side and the staff definitely don't thoroughly clean the rooms. We pulled down the sheet for the first bed and there was a giant booger on the sheet so I looked a little more and it also had used tissues, hair balls and dead grasshoppers at the head of the bed by the wall. They moved us to another room and the manager walked up with us and the first bed I checked had a bunch of jerky wrappers shoved between the mattress and wall. How on earth do they not notice these when putting clean sheets on? She proceeded to go back downstairs and grab another handful of key cards for more rooms to check however I had enough. We went to another hotel, they obviously need to learn how to clean properly. The manager on duty was however very nice and helpful through the process.
I picked this hotel for its convenience off of I80 while traveling from CO to IN for the holidays. I was willing to pay a little more to stay here than cheaper options around Omaha and Council Bluffs due to the reviews of the cheaper hotels in the area of them not being good in various things. Check in was easy and they accommodated us with adjoining rooms as requested. Rooms were clean and quiet. Breakfast was a good selection of items and easy checkout through text.
The only complaint I have is in one of the rooms, the toilet was not attached well to the floor so it moved every time you sat on it.
We would stay here again.
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
It was a last minute on the road Christmas Eve booking and it could not have been a better place. The lady at the front desk was very welcoming. The place was fresh and clean. Good coffee and tea after a long ride and nice comfy beds and pillows. Morning breakfast was also good before we hit the road again.
Wendy
Stayed 1 night in Dec 2023
Response from Trish on Dec 30, 2023
Thank you for taking the time to rate our property, we are always looking for ways to better our service, and your feedback is an invaluable part of that process. Thank you for staying with us and choosing Country Inn and Suites.
Was conveniently located however was a little disappointed in the fact that we weren't able to access the adjoining hall to convention center as that's what drew us to this property. Beds were pretty hard and smell of smoke lingered throughout. A little outdated. Wasn't the worst place I've stayed but could have been much better
Verified traveler
Stayed 1 night in Dec 2023
6/10 Okay
Diane
Traveled with partner
Dec 3, 2023
Liked: Staff & service
Disliked: Amenities
We have stayed at this property many times, this time we were not given a room on the top floor as requested but on the first floor and three doors from an exit….door slamming all night..people above us walking until after midnight….not happy with this stay at all…