Reception

Reviews of BridgePointe Inn & Suites

2 out of 5
BridgePointe Inn & Suites
3619 9th Ave, I-29 & I-80, Council Bluffs, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 945 out of 1594 reviews" "
Rating 8 - Good. 468 out of 1594 reviews" "
Rating 6 - Okay. 112 out of 1594 reviews" "
Rating 4 - Poor. 39 out of 1594 reviews" "
Rating 2 - Terrible. 30 out of 1594 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in Clean and comfortable
Stayed 1 night in Mar 2024

4/10 Poor

Darlene, Junction City

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 28, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly room was clean and comfortable
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear Kim, we are happy to have hosted and served you exceptionally well at the BridgePointe Inn and Suites. Thank you for your kind words about our friendly staff services. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on all your trips to Council Bluffs, with our facilities running at their best.Best Regards,Customer Care Team

6/10 Okay

Rick

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Bathrooms and hallways were dirty.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear Rick, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the unhygienic state of the bathrooms and hallways that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. We feel let down that you did not find our performance and services adequate for the price you paid. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean, staff friendly, breakfast was as expected, beds comfortable the only thing is its curb appeal is lacking but we would stay again.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear Peggy, thank you for your positive feedback regarding our cleanliness, friendly staff, comfortable accommodations, and satisfactory breakfast. We're pleased to hear that you had an enjoyable stay with us. We understand your comments regarding the lack of curb appeal and will take them into consideration for future improvements. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. It was a pleasure to host you, and we look forward to having you back at BridgePointe Inn and Suites many more times.Best Regards,Customer Care Team

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear Jeffrey, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at BridgePointe Inn and Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quiet and right off the highway. It's close to so many attractions, only a 5-minute drive to most. Staff was friendly and helpful. The only thing that bothered me was the air freshener because of my sensitivities to scents. My stay was pleasant, but there was no casino shuttle as advertised, which was a factor in my booking the hotel.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 20, 2024
Dear Guest, thank you for staying with us and for your positive feedback on our quiet property, convenient location, and friendly staff. We apologize for any inconvenience caused by the air freshener. We regret any confusion regarding the casino shuttle and will ensure that our advertised amenities are accurately represented. Thank you for sharing your honest feedback, as detailed reviews with appreciation and criticism help us understand our strong and weak points and develop the quality of our guest experience. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team

10/10 Excellent

Lucia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying and it was a good experience.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 20, 2024
Dear Lucia, thank you for letting us know you had a great stay at BridgePointe Inn and Suites. We're glad our accommodations worked out so well on your first visit to our place. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic vacation. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

10/10 Excellent

Kathryn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good and there was ample seating. Many times there hotels do not have enough seating for the breakfasts. At the Bridgepointe Inn & Suites this was not the case. The hotel was nice and quiet.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Kathryn, thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast offerings and found ample seating available. Providing a comfortable and quiet environment for our guests is always our top priority, and we're delighted that you experienced just that during your stay with us at Bridgepointe Inn & Suites. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Best Regards,Customer Care Team

8/10 Good

Dustin

Liked: Cleanliness, staff & service
A Friendly Stay with Room for Improvement I recently stayed at the BridgePointe Inn and had a mixed experience that I’d like to share. Let’s start with the positives. The staff at this hotel are truly amazing. From the moment I checked in until I checked out, the ladies at the front desk were attentive, friendly, and went above and beyond to ensure my stay was comfortable. They patiently answered all of my questions and were always ready to assist with anything I needed. However, while the staff stood out for their exceptional service, the hotel itself had its drawbacks. Despite undergoing renovations, the facilities at BridgePointe Inn are somewhat limited. Compared to larger chain hotels with similar rates, it falls short in terms of amenities and overall experience. This was a minor downside during my stay, especially when considering the competition in the area. Overall, BridgePointe Inn offers a friendly and welcoming atmosphere thanks to its amazing staff. However, guests should be aware of the limited facilities compared to other hotels in the same price range.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Dustin, thank you for taking the time to share your recent experience at BridgePointe Inn. We're delighted to hear that our staff made a positive impression on your stay with their attentive and friendly service. Providing exceptional service is a top priority for us, and we're thrilled to know that our front desk team went above and beyond to ensure your comfort throughout your visit. However, we understand your concerns regarding the limitations of our facilities compared to larger chain hotels, especially during our ongoing renovations. Please know that we are continuously working to enhance our amenities and overall guest experience. Your feedback is invaluable to us as it helps us identify areas for improvement, and we sincerely appreciate your understanding and patience during this transitional period. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best Regards,Customer Care Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport and helpful staff!
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Rebecca, it's our absolute pleasure to know you loved your stay with us at BridgePointe Inn and Suites. We strive to provide excellent value to our guests through our favorable location and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Council Bluffs.Best Regards,Customer Care Team

4/10 Poor

Mary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The first room we were assigned was not cleaned because the bed was not made so went to the front desk associate and she apologized and we went to the second room and it was not cleaned and again the associate apologized and the third room was somewhat cleaned at least the bed linens were changed and we had clean towels however the floors were dirty.I will say the cleaning agents need to be fired.I will never stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Kate, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the BridgePointe guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

10/10 Excellent

Elizabeth, west des moines

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 16, 2024
Dear Elizabeth, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, safe room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten BridgePointe guest experience on your next visit to Council Bluffs.Best Regards,Customer Care Team

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 15, 2024
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 Excellent

Kurt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This an old renovated road hotel. Nicely done, comfortable, everything works. Mini fridge with freezer, micro, coffee, breakfast at 6 am. No elevator to 2nd floor. No restaurants or attractions in walking distance but close to all by car.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Dear Kurt, thank you for your feedback regarding your recent stay. We're pleased to hear that you found our hotel comfortable and well-equipped. We apologize for any inconvenience caused by the lack of an elevator and the longer distance to restaurants or attractions. Your comments are appreciated, and we'll use them to improve our accommodations as we can. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to Council Bluffs.Best Regards,Customer Care Team

8/10 Good

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for my one night stay, but was very noisy outside of the room…partially from loud guests & loud banging sounds heard through the walls.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 12, 2024
Dear Cassandra, we apologize for any disturbances you experienced during your stay due to noise from other guests. Please know that we take your feedback seriously and will work to address any noise concerns to ensure a more comfortable experience for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more restful stay.Best Regards,Customer Care Team

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. Certainly not a destination hotel but a great option when you just need a place to sleep. Older building that shows its age some places but very clean. Great pressure and heat with the shower that you usually don’t get in most hotels. Staff was very courteous.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Joseph, thank you for staying with us and sharing your experience. We're delighted to hear that you were pleasantly surprised by your stay and found our hotel to be well-maintained with excellent shower facilities and heat provision. Providing a comfortable and clean environment is a top priority for us, and we're glad that our efforts were reflected in your experience, despite the dated appearance of the building. We appreciate your kind words regarding our courteous staff, and we hope to have the pleasure of welcoming you back for another restful stay in the future.Best Regards,Customer Care Team

6/10 Okay

GARY

A good rate and liked the soft water.
Stayed 2 nights in Mar 2024

8/10 Good

Glenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay while traveling. Located next to Interstate. I’m not usually sensitive to smells. There was a strong cleaner or deodorizer smell in room that gave me a headache. Beware for anyone who is sensitive to smells.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 12, 2024
Dear Glenda, thank you for choosing to stay with us during your travels. We're glad to hear that you had a great overnight stay. However, we apologize for any discomfort caused by the strong smell of cleaner or deodorizer in your room. Your feedback has been shared with our housekeeping team, and we will ensure that our cleaning products are used in moderation to prevent such issues. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to Council Bluffs.Best Regards,Customer Care Team

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities
Friendly staff member at evening check in
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 12, 2024
Hey Connie, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at BridgePointe Inn and Suites!Best Regards,Customer Care Team

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super nice and great breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Sherburn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, and I found the hotel to be very clean and had a great breakfast every morning
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Mar 12, 2024
Dear Ronald, it's our absolute pleasure to know you loved your stay with us at BridgePointe Inn and Suites. We strive to provide excellent value to our guests through our pleasant staff services and top-notch breakfast options. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Council Bluffs.Best Regards,Customer Care Team

10/10 Excellent

Greg

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear Greg, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at BridgePointe Inn and Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the desk were the nicest people ever. Always greeting us and wishing us a good day/night. Made us feel right at home- definitely will stay there again.
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Marc, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best review for our lovely services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at BridgePointe Inn and Suites with the finest of our facilities and services!Best Regards,Customer Care Team

8/10 Good

Diane

Liked: Staff & service
noisy
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Dear Diane, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the noisy room conditions marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to BridgePointe Inn and Suites.Best Regards,Customer Care Team

8/10 Good

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late and staff was polite and the place was quiet which was wonderful
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Carrie, we are happy to have served you well at BridgePointe Inn and Suites. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Council Bluffs, with our facilities running at their best.Best Regards,Customer Care Team

10/10 Excellent

Allen, Louisville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, updated room and nice breakfast buffet. Air conditioner a bit loud and some strange people in the parking lot. Overall, a reasonably priced, nice place.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 26, 2024
Dear Allen, thank you for your positive feedback and for appreciating our pleasant, reasonably priced accommodations! We're delighted to hear that you enjoyed our clean, updated rooms and the breakfast buffet. We apologize for any inconvenience caused by the loud air conditioner and any disturbances in the parking lot. Your comments are valuable to us, and we'll use them to improve our services and facilities. Thank you very much for your review - honest reviews like yours help us improve the quality of service for all of our guests. We hope to take all measures required to rectify the situation and have you back here as a contended guest! Best Regards,Customer Care Team

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
we would stay here again
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 26, 2024
Hey Douglas, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel, for taking the time to appreciate our hospitality, and for promising to revisit us. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the BridgePointe Inn and Suites!Best Regards,Customer Care Team

4/10 Poor

Calley

Traveled with partner
Disliked: Cleanliness, amenities
Bed comforter stained with brown liquidand beds and pillowdmake ur entire body stiff and sore the next day WILL NOT COME BACK
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Calley, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent BridgePointe service in the future!Best Regards,Customer Care Team

6/10 Okay

Toni

Traveled with family
Liked: Staff & service
The staff was very friendly! Breakfast good. Beds not comfortable with thin coverings. Pillows were good. Room was still illuminated even with lights out and curtain closed. Location felt a little sketchy. Property was ok, old feeling with sub par upgrades; kinda cold n sterile feeling in the area of decor and lots of hard floors. Bathroom wasn’t the cleanest…corners, commode n shower.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Toni, thank you for your feedback about your recent stay with us. We're glad you enjoyed our friendly staff and satisfactory breakfast options. We apologize for any discomfort caused by the thin coverings on the bed, room illumination, location, subpar upgrades, and cleanliness issues in the bathroom. We are thankful to you for sharing your honest review, as they help us identify areas of improvement for our hotel. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular BridgePointe guest experience in all aspects!Best Regards,Customer Care Team

10/10 Excellent

Christopher, Sioux Falls

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great value!
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 19, 2024
Dear Christopher, many thanks for your glowing review of our hotel. At BridgePointe Inn and Suites, we take great pleasure in making our guests comfortable from the get-go. Our well-kept property makes a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Council Bluffs!Best Regards,Customer Care Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Mark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Will not stay here again, load music, banging doors. Complained to front desk and took over 2 hours before anything was done...at 3am.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Mar 5, 2024
Dear Mark, we apologize for the disturbance you experienced during your stay and for the delayed response to your complaint. This does not reflect the level of service we aim to provide, and we will address this issue with our staff to prevent similar incidents in the future. Your comfort and peace of mind are important to us, and we hope you will give us another opportunity to demonstrate our commitment to your satisfaction.Best Regards,Customer Care Team

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 9, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Julie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but seem to be living there with extended family hanging out, smoking, and eating. Dirty and broken are how we’d describe this property. The noise clammered all night from the dysfunctional window heater to the recurring noise from the refrigerator to nearby foul-mouth guests and their barking dog. The locks don’t work. The breakfast was okay and warm (not hot which is a concern. The property needs renovation and a deep clean.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Julie, thank you for bringing these concerns to our attention. We apologize for any inconvenience caused by the issues you encountered during your stay. It is concerning to hear about the cleanliness and maintenance issues in your room, as well as the noise disturbances from other guests. Please know that we will address these issues with our team to resolve them promptly. We also apologize for any inconvenience caused by the malfunctioning locks and the breakfast temperature. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team

10/10 Excellent

Eilene, Kansas City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and well run. Breakfast was good. The location is very convenient to downtown Omaha, especially if you are going to the CHI Health Center for an event.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 7, 2024
Dear Eilene, we are pleased that you thoroughly enjoyed your time at BridgePointe Inn and Suites. We appreciate you letting us know how satisfied you were with our well-maintained property conditions, breakfast service, and convenient location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Council Bluffs.Best Regards,Customer Care Team

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice reasonably priced stay. People were great and the breakfast was superb!!
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 5, 2024
Dear Phil, thank you for letting us know you had a great stay at BridgePointe Inn and Suites. We're glad our breakfast options and reasonably priced accommodations impressed you immensely. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

10/10 Excellent

Harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front end staff were great and courteous. Room was clean and quiet. I would recommend this place to anyone keeping in mind it isn’t high end.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 2, 2024
Dear Harold, thank you for choosing to stay with us and for taking the time to share your positive feedback. We're thrilled to hear that our front-end staff was great and courteous and that you found your room clean and quiet. Recommendations from satisfied guests like you mean a lot to us. If you ever find yourself in the area again, we would be honored to host you. If there are any specific amenities or services you'd like to see improved or added, please don't hesitate to let us know.Best Regards,Customer Care Team

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel staff is amazing and friendly. Would stay here again
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Feb 2, 2024
Dear Brianna, we're delighted to hear that you had a quiet and enjoyable stay with us. Thank you for your kind words about our amazing and friendly staff. We strive to provide excellent service to all our guests, and we're glad to know we met your expectations. It would be our pleasure to welcome you back for another stay in the future. If you have any specific preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate them.Best Regards,Customer Care Team

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly, clean rooms and nice breakfast…very easy to get on off I29
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 1, 2024
Dear Lynn, thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that you found our staff friendly, rooms clean, and enjoyed our breakfast offerings. Our convenient location near I-29 is designed to provide easy access for our guests, and we're pleased to know it served you well. If you have any suggestions or specific preferences for your future visits, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Best Regards,Customer Care Team

10/10 Excellent

Kristy

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Amanda, we are happy to have hosted you and served you well at BridgePointe Inn and Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 22, 2024
Dear Joshua, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our courteous services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at BridgePointe Inn and Suites with the finest of our facilities and services!Best Regards,Customer Care Team

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly! Great b-fast, clean rooms, all main areas were ver clean. Hidden gem!!
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 11, 2024
Dear Chris, we are thankful for giving our hotel a splendid rating for our friendly staff services, tasty breakfast, and high hygiene standards. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service
Bedding need to be newer, stains on sheets,hwy noises. Real strong air freshener smell, no chair in the room besides desk chair. Unwrapped cups. Shower head was great & bed wasn't too bad
Stayed 1 night in Jan 2024

8/10 Good

James

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team