Exterior

Reviews of Hampton Inn Council Bluffs

2.5 out of 5
Hampton Inn Council Bluffs
2204 River Rd, Council Bluffs, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 510 out of 1002 reviews" "
Rating 8 - Good. 342 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and nice staff.
Stayed 1 night in Mar 2024
Response from Laura on Mar 18, 2024
Dear Adriana,Thank you for your review and great comments! The Hampton team and I are happy you found our Hampton to be clean and the team did a great job!! Thank you for choosing to stay with us, we hope to welcome you back in the future.

10/10 Excellent

Emily

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady working the front desk was very friendly. And alot of help.
Stayed 1 night in Mar 2024
Response from Keith on Mar 4, 2024
Dear Emily, Thank you for the great rating. I am so happy you found the front desk staff to be hospitable and helpful.I hope your travels bring you back to our area. Have a wonderful day.

10/10 Excellent

Muhammad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton inn is my choice all the time
Stayed 1 night in Feb 2024
Response from Laura on Feb 23, 2024
Dear Muhammad,Thank you for your wonderful review! We are happy to hear Hampton is always your choice!! We hope to welcome you back soon!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Keith on Feb 15, 2024
Dear Joy, Thank you for the great rating. Hope your travels bring you back to the area soon. Enjoy the day!

10/10 Excellent

Daniel

Traveled with family
Did need some updates in common areas
Stayed 1 night in Feb 2024
Response from Keith on Feb 5, 2024
Dear Daniel, Thank you for the great rating. We appreciate your opinion. Have a great day!

10/10 Excellent

Scholastica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality and service
Stayed 1 night in Jan 2024
Response from Keith on Jan 31, 2024
Dear Scholastica, Thank you for the great rating and comments about your stay with us. We hope you can join us again soon. Have a great day!

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
This is a favorite every year we stay but his year the breakfast was a bit of a letdown.
Stayed 2 nights in Jan 2024
Response from Keith on Jan 26, 2024
Dear Terri, We appreciate your loyalty to Hampton Inn. We can only serve Hilton approved items. Recently, Hilton has been discontinuing many breakfast items. Many of those items were very popular. Again, we appreciate your continued patronage.

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
Good front desk service, quiet and great breakfast. A TV guide in room would be helpful though
Stayed 1 night in Jan 2024
Response from Laura on Jan 24, 2024
Dear Claudia,Thank you for your review and your comments. I am happy to hear you enjoyed your stay with us. I will make sure to let my team know what a great job they are all doing! Thank you again and we hope to welcome you back soon.

10/10 Excellent

Grant

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the hotels were are linked together. We did not have to walk outside in subzero, to get to the casino
Stayed 1 night in Jan 2024
Response from Keith on Jan 22, 2024
Dear Grant, We are glad to hear you took advantage of our indoor corridor to Ameristar Casino. Hope you have a great day!

10/10 Excellent

Valkyrie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was amazing for us. We started off a little rough because Expedia thought my card was expired, but the staff was so sweet and took care of us. They definitely made sure our stay was great! Every staff member I spoke to had a positive and caring attitude. I can definitely say this hotel has been the best one I have been to, and I have made trips to plenty. Definitely stay here if you have the chance!
Stayed 2 nights in Dec 2023
Response from Keith on Jan 8, 2024
Dear Vlkyrie, Thanks for the great rating and review. We certainly strive for your experience to be that of all of our guests. We look forward to you staying with us again and have a wonderful day!

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was reasonably price and was conveniently located. The front desk staff was friendly and check-in went smoothly. The only negative was a smashed floor tile in our room needs to be repaired.
Stayed 1 night in Dec 2023
Response from Keith on Jan 3, 2024
Dear Denise, I am glad to hear that overall, you enjoyed your stay with us. I do apologize for the inconvenience with your floor tile and maintenance has made the necessary repairs. Thanks for the feedback. Have a good day!

6/10 Okay

Barbara

Stayed 2 nights in Dec 2023
Response from Keith on Jan 3, 2024
Dear Barbara, Thank you for taking the time to give us a rating. Have good day!

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Keith on Jan 3, 2024
Dear Jesse, Thank you for the great rating. Please join us again soon. Have a great day!

8/10 Good

Marilee

Stayed 1 night in Dec 2023
Response from Keith on Jan 3, 2024
Dear Marilee, Thank you for the good rating. We look forward to seeing you in the future. Have a good day!

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No shampoo in the container.
Stayed 1 night in Nov 2023
Response from Jessica on Nov 26, 2023
I am sorry there was not any shampoo!! I will talk to my staff and make sure they check the bottles. Have a wonderful day!!

6/10 Okay

Kendra

Traveled with family
Liked: Cleanliness, staff & service
Not much soundproofing from doors to hallway, could hear every one walking by and talking all night. Very clean and nice to be able to go over to the casino.
Stayed 1 night in Nov 2023
Response from Keith on Nov 20, 2023
Dear Kendra, Thank you for the feedback. Be it good or bad we always appreciate what our guests have to say. Have a good day!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Keith on Nov 20, 2023
Dear Paul, Thanks for the great rating. We appreciate your feedback and business. Enjoy the day!

8/10 Good

Tony

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have been updated. Breakfast had good options. Pets allowed, although the fee was expensive.
Stayed 1 night in Nov 2023
Response from Keith on Nov 17, 2023
Dear Tony, Thank you for your rating and comments. We hope you'll have the opportunity to stay with us again in the future. Have a good day!

6/10 Okay

Amber

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Keith on Nov 14, 2023
Dear Amber, Thank you for taking the time out of your day to leave a rating. Have a great day!

10/10 Excellent

Jennifer, Chicago

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 1 night in Nov 2023
Response from Jessica on Nov 5, 2023
Thank you so much for the 5 star rating!! We are so glad that you loved the pool.

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevator is slow! Otherwise, everything’s terrific
Stayed 1 night in Oct 2023
Response from Keith on Nov 3, 2023
Dear Robert, Sorry about the slowness of the elevator. We have two elevators, but we had to close one down to be repaired.

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
This was one of the cleanest rooms that I've stayed in when on vacation. Everything about it was relaxing and comfortable.
Stayed 1 night in Oct 2023
Response from Keith on Nov 3, 2023
Dear Yolanda, Thank you for your rating and review. We are glad you had such positive experience at the Hotel. Have a great day!

6/10 Okay

Barbara, Fredericksburg

Traveled with family
Liked: Staff & service
The exterior of the property was dirty walking through the doors. Lots of cigarette butts. The door to our room was dirty needs to be cleaned. The room itself was clean and comfortable. I didn’t know it was next to a casino or I would have crossed over into Omaha and gotten a hotel there.
Response from Keith on Oct 30, 2023
Dear Barbara, Our maintenance crew makes every attempt to keep the cigarette butts picked up. However, even with cigarette receptacles available at various places on the property smokers seem to be challenged with placing their cigarette butts in them. Our apologies. Have a good day!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Keith on Oct 26, 2023
Dear Joseph, Thank you for the great rating. We appreciate your patronage. Have a good day!

10/10 Excellent

Brian, york

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the bathroom smells like sewer gas so kept door shut. The howl was nice and clean
Stayed 1 night in Oct 2023
Response from Keith on Oct 23, 2023
Dear Brian, I am sorry for the smell in your bathroom. Of course, this is not a common occurrence at our hotel. Have a good day!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean and convenient. Kids loved the pool and breakfast.
Stayed 1 night in Oct 2023
Response from Keith on Oct 16, 2023
Dear Laura, Glad to hear you enjoyed your stay and the kids enjoyed the indoor pool. Have a great day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
It was average
Stayed 1 night in Oct 2023
Response from Keith on Oct 9, 2023
Dear Anonymous, Thank you for the rating. We appreciate your patronage. Have a great day!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bed!! Clean & comfortable
Stayed 1 night in Sep 2023
Response from Keith on Oct 3, 2023
Dear Judy, Thank you for the great rating and review. Glad you found your stay comfortable. Have a great day!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Laura on Sep 14, 2023
Dear John,Thank you for your wonderful review and for choosing to stay at the Hampton Inn @ Ameristar. We hope to welcome you back in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean beautiful great happy employees had everything I needed breakfast was awesome felt like home
Stayed 1 night in Sep 2023
Response from Laura on Sep 11, 2023
Dear Linda,Thank you for choosing to stay at the Hampton Inn Council Bluffs! We are happy to hear about what a great stay you had with us. I will make sure to pass your great comments along to my team! We hope to welcome you back soon!

10/10 Excellent

Connie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and convenient location for passing thru stay. Very busy the night we stayed there and many people hanging out in parking lot but otherwise our stay was great.
Stayed 1 night in Sep 2023
Response from Laura on Sep 15, 2023
Dear Connie,Thank you for your review and your comments. I am happy to hear what a great stay you had with us! Thank you for choosing to stay and we hope to welcome you back in the future.

6/10 Okay

Demetri

Traveled with family
Just okay IMO
It was okay. I have become sensitive to all the perfumes used in the cleaning products used in hotels. Everything is perfumed and makes me feel badly.
Stayed 1 night in Aug 2023
Response from Keith on Sep 5, 2023
Dear Demetri, I am sorry to hear of your sensitivity to the cleaning products. We use only Hilton approved products, which are supposed to contain less perfumes. Have a good day!

8/10 Good

Carla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. After a long day of traveling, room was nice and bed was comfortable.
Stayed 1 night in Sep 2023
Response from Keith on Sep 5, 2023
Dear Carla, Thank you for the good rating. Glad you found the accommodations comfortable. Have a good day!

6/10 Okay

Aimee

Stayed 1 night in Aug 2023
Response from Keith on Sep 5, 2023
Dear Aimee, Thank you for taking the time to leave us a rating. We hope you will stay with us in the future. Have great day!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard Hampton, but no hot tub
Standard good Hampton room (comfy, clean). No hot tub. Lots of food options around - mid-distance. Casino is walk-to-able, if that's your thing. Breakfast had waffles, regular and chocolate, as well as the 4-mini waffle maker. No bacon.
Stayed 1 night in Aug 2023
Response from Keith on Aug 30, 2023
Dear Anonymous, Thank you for taking the time to do the review and your comments. Please stay with us again in the future. Have a good day!

10/10 Excellent

Aimee

Stayed 1 night in Aug 2023
Response from Keith on Aug 30, 2023
Dear Aimee, Thank you for the great rating. We appreciate your patronage. Have a great day!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Easy accessible
Stayed 1 night in Aug 2023
Response from Keith on Aug 21, 2023
Dear Karen, Thanks for the good rating. We appreciate your patronage. Have a good day!

4/10 Poor

Drew

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Laura on Aug 18, 2023
Dear Drew,Thank you for your review. If there is anything you would to share with me please let me know and I am happy to help.

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Not impressive for a Hampton
We normally stay at Hampton because we have good luck and really like them but this visit was not that great. We had issues from the get go just trying to check in. I had paid through hotels.com and used my points. They were trying to charge me the full amount again which I pointed out that I had paid and showed them that it had went through on my card and my confirmation email saying it was paid. We had to wait over half an hour while they figured out how to check us in without charging me again. While this was happening another guest came to check in and they told her they wouldn’t be able to because they were sold out even though she had reservations. A transformer had been hit so the entire time we were there Friday-Sun there was no tv which I understand is not their fault but it made it difficult for the kids who wanted to watch tv while we were in the room. Thankfully they had the air and wifi fixed before we arrived. The bathroom was not very clean, there were previous guests hair on the shower walls and the shower itself was just dirty and obviously hadn’t been cleaned along with the sink area. The light switch and walls in the bathroom were also dirty. Previous guests had left things in the cabinets so they obviously hadn’t checked while cleaning. One of our kids doesn’t like elevators so we used the steps and they had coffee spills on them that weren’t cleaned. The breakfast was not that great either with little selection. Strong odors of weed and dogs barking a lot
Stayed 2 nights in Aug 2023
Response from Keith on Aug 18, 2023
Dear Anonymous, I apologize for your experience at the hotel. Of course, it is always our goal to provide you with a flawless stay. However, we certainly did not deliver that experience for you. Have a good day!

6/10 Okay

Tina

Stayed 1 night in Aug 2023
Response from Laura on Aug 18, 2023
Dear Tina,Thank you for your review and for choosing to stay at the Hampton Inn @ Ameristar.

6/10 Okay

Constance

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Keith on Aug 18, 2023
Dear Constance, Thank you for your rating of the hotel. We appreciate your patronage. Enjoy the day!

10/10 Excellent

Dylan

Stayed 1 night in Aug 2023
Response from Keith on Aug 9, 2023
Hi Dylan, Thank you for taking the time to give us a great rating. Have a great day!

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Service was good but the tv in my room did not work and I had to move rooms….inconvenient.
Stayed 1 night in Jul 2023
Response from Keith on Aug 3, 2023
Dear James, Thank you for the great rating even though you had to move rooms due to your television not working. Our apologies for the inconvenience of having to move rooms. Have a good day!

6/10 Okay

Traci

Traveled with family
Liked: Cleanliness, room comfort
We've stayed at lots of Hampton Inns because they are so reliable. This one was not up to our expectations. The TV/cable doesn't work and the front desk said the person who could fix it was on an airport run. He came back around 10PM and knocked on the door when we were already in bed. The breakfast area ran out of coffee and no one was checking to keep things stocked.
Stayed 1 night in Jul 2023
Response from Keith on Aug 2, 2023
Dear Traci, I am sorry we did not meet your expectations on this occasion. We always want your stay to be as flawless as possible, but it seems we may have missed the mark on a couple of issues. Again, our apologies. Have a great day!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable.
Stayed 1 night in Jul 2023
Response from Keith on Aug 1, 2023
Dear Diane, Thank you for the great rating. Have a great day!

2/10 Terrible

Tim

Business traveler
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Keith on Aug 1, 2023
Dear Tim, Thank you for your rating. Have a good day!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely listen to the good reviews
After reading the reviews we weren’t sure what to expect, but we were pleasantly surprised and glad we listened to the “good” reviews. The rooms were clean, the hotel itself is a little beat up in the common areas of the hallways and such, but the rooms and bathrooms themselves were nice. Breakfast was good, staff was great - definitely would recommend staying here if you’re in the area!
Stayed 1 night in Jul 2023
Response from Keith on Jul 31, 2023
Hi Daniel, Thanks for giving our hotel a chance. We are so glad you enjoyed your stay with us. If your travels bring you back to our area, please join us again. Have a great day!

2/10 Terrible

Tim

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Keith on Jul 31, 2023
Hi Tim, Thank you for the rating. Please enjoy the day!

6/10 Okay

James

Stayed 1 night in Jul 2023
Response from Keith on Aug 21, 2023
Dear James, We appreciate you taking the time to provide us with a rating. We hope you stay with us again in the future. Have a good day!

10/10 Excellent

Kala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, price and value
Waterfront location, right next to Ameristar casino, easy driving distance to shops and restaurants, free breakfast, excellent flooring and shower, clean hotel.
Stayed 2 nights in Jul 2023
Response from Keith on Jul 26, 2023
Hi Kala, Thanks for the great rating and review. It is nice to know you found our location convenient. hope you can stay again in the future. Have a good day!