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Reviews of Hilton Omaha

4 out of 5
Hilton Omaha
1001 Cass St, Omaha, NE

Reviews

8.2

Very Good

Rating 10 - Excellent. 494 out of 1001 reviews" "
Rating 8 - Good. 229 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 59 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

lesa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for concerts.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Skywalk is worth every penny you would pay for a room here if you are in town for a concert at CHI. The bed and shower are just a bonus.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandi

Stayed 1 night in Apr 2024

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Greg on Apr 7, 2024
Thank you for taking the time to leave a survey about your recent stay with us. We value your feedback. We look forward to seeing you again down the road.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on Apr 7, 2024
Thank you for taking the time to leave a survey about your recent stay with us. We value your feedback. We look forward to seeing you again down the road.

10/10 Excellent

Dilaila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Greg on Apr 7, 2024
Thank you for taking the time to leave a survey about your recent stay with us. We value your feedback. We look forward to seeing you again down the road.

10/10 Excellent

Katie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Greg on Mar 31, 2024
Thank you for staying with us. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

8/10 Good

Albrecht

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know it was the weekend of the NCAA basketball tournament but seemed over priced.
Stayed 2 nights in Mar 2024
Response from Greg on Apr 7, 2024
Thank you for taking the time to leave a survey about your recent stay with us. We value your feedback. We look forward to seeing you again down the road.

2/10 Terrible

Dana, Erie

Traveled with family
The room is still not ready and checkin was supposed to be at 3:00. Plus, when I asked about earning reward points for my stay, the refused because I booked through a 3rd party. Never again!
Stayed 1 night in Mar 2024
Response from Greg on Mar 24, 2024
Thank you for filling out our survey for you recent stay. I apologize that check in was delayed. I know how frustrating that can be which is why I offered a 25 food and beverage credit for you. Hilton Honors terms and conditions allow us to put the Hilton Honors number on 3rd party reservations but you do not accrue points as it is not paid directly. Thank you again for staying with us and for your feedback

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024

10/10 Excellent

Abraham, NORFOLK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND CONVINIENTE
Stayed 2 nights in Mar 2024
Response from Greg on Mar 24, 2024
Thank you for staying with us and for submitting a review. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg on Mar 24, 2024
Thank you for staying with us and for submitting a review. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Kristopher

Stayed 1 night in Mar 2024
Response from Greg on Apr 7, 2024
Thank you for taking the time to leave a survey about your recent stay with us. We value your feedback. We look forward to seeing you again down the road.

10/10 Excellent

DEBRA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a perfect place to stay as we were attending a concert at the CHI Center in Omaha Ne., they had a sky walk that allowed a quick comfortable route to the event center. Will definitely stay again!
Stayed 1 night in Mar 2024
Response from Greg on Mar 6, 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. We value your time and your feedback. We hope to see you again down the road!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Greg on Mar 6, 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. We value your time and your feedback. We hope to see you again down the road!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on Mar 6, 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. We value your time and your feedback. We hope to see you again down the road!

10/10 Excellent

randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on Mar 6, 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. We value your time and your feedback. We hope to see you again down the road!

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an event at CHI center. Loved the convenience of the skywalk to and from the hotel. Lobby bar did a great job of service since the restaurant was under renovation. Valet service was great and easy to work with since parking was very busy!
Stayed 1 night in Feb 2024
Response from Greg on Mar 5, 2024
Thank you for taking the time to fill out a survey about your recent stay with us. I am thrilled to hear you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Steve, Neligh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like being able to walk right across the sky walk to the CHI center.
Stayed 1 night in Feb 2024
Response from Greg on Feb 25, 2024
Thank you so much for your feedback of your recent stay with us. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

6/10 Okay

PATRICK

Traveled with partner
Liked: Staff & service, property conditions & facilities
The check in was backed up, approximately 80 people standing in line to check in.
Stayed 1 night in Feb 2024
Response from Greg on Feb 25, 2024
Thank you so much for your feedback of your recent stay with us. We value your feedback. I apologize about the line. We do our best to handle the crowds as they come in. We appreciate your patience and we hope to see you again in the future

6/10 Okay

Tim

Traveled with partner
Liked: Cleanliness, staff & service
Room design and decor not inviting. Odor.
Stayed 1 night in Feb 2024
Response from Greg on Mar 18, 2024
I apologize about the delay in responding. I am sorry that the decor was not inviting. We did just finish a renovation on our property.

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the concert venue, right across the street. Unfortunately our shower water never got hot, and we had bursts of cold water during the shower. Otherwise the hotel was very nice.
Stayed 1 night in Feb 2024
Response from Greg on Mar 6, 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. I apologize about the water situation. We have since fixed the issue. We value your time and your feedback. We hope to see you again down the road!

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Greg on Feb 25, 2024
Thank you so much for your feedback of your recent stay with us. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent site and convient to CHI
Stayed 1 night in Feb 2024
Response from Greg on Feb 11, 2024
Thank you so much for staying with us. I'm am thrilled you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay in Omaha
Stayed 2 nights in Jan 2024
Response from Greg on Feb 11, 2024
Thank you so much for staying with us. I'm am thrilled you enjoyed your stay. We hope to see you again in the future.

4/10 Poor

Lucas

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The Bar area was so busy you had to wait 30 minutes to get a drink. At the restaurant we were seated right by an outside door which was a main door so we had walking traffic the entire time we sat there so we ate in the cold. On top of that entire restaurant/bar are smelled like sewage. The shower in my room did not have hot water. Staff was great but this hotel is not worth the money.
Stayed 1 night in Feb 2024

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg on Feb 9, 2024
Thank you so much for taking the time to review your recent stay with us. We hope to see you again soon!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg on Feb 9, 2024
Thank you so much for taking the time to review your recent stay with us. We hope to see you again soon!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Sky bridge to game made it easy with kids. Just left jackets in room.
Stayed 2 nights in Feb 2024
Response from Greg on Feb 9, 2024
Thank you so much for taking the time to review your recent stay with us. We hope to see you again soon!

6/10 Okay

Melina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg on Feb 9, 2024
Thank you so much for taking the time to review your recent stay with us. We hope to see you again soon!

4/10 Poor

brenda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Beds were not comfortable king size bed didn’t come with sofa bed so we had to upgrade to 2 queen beds for $30 more. Beds seemed way too small and not queen. They were not comfortable and the pillows deflated bad.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sheila, Overland Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds. Nice lobby. I could not find ice machine, but didn't look real hard.
Response from Greg on Jan 16, 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Sheila, Overland Park

Liked: Cleanliness, staff & service, property conditions & facilities
I thought the lobby was excellent. We bought a mixed fruit cup in lobby store with strawberries that were bad, but exp date still a few day
Stayed 1 night in Dec 2023
Response from Greg on Jan 16, 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Ericka

Stayed 1 night in Jan 2024
Response from Greg on Jan 16, 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Rod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed
Stayed 1 night in Dec 2023
Response from Greg on Jan 16, 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

4/10 Poor

Janice

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Greg on Jan 16, 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Rachelle, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greg on Jan 16, 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

2/10 Terrible

Julie

Stayed 1 night in Dec 2023
Response from Greg on Jan 1, 2024
I am so sorry to hear that your stay at the Hilton Omaha. If I may ask, what could we have done better to have made your stay better? Thank you so much for your time.

4/10 Poor

Phil

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not again
The attitude of the lobby staff was atrocious. I got an eye roll up on check in because I was annoyed by the fact that there were signs Saying you can pull in to the drop off so I parked in the garage and walked it all in. I another interaction 3 people at Starbucks managed to botch every aspect of my order, there was no line. When I was annoyed at the fact that you can't pay with our tipping and expressed this I got a very snarky 'thank you'. I replied I didn't appreciate that, to which she said ' I don't appreciate your attitude '. Wow. I booked a hotel over an Airbnb despite the similar pricing and sacrifice on comfort in exchange for service. Hotels are in trouble and this is part why. Service jobs require some swallowing of pride at times and this woman just had to keep going with the disrespect. Train your people Hilton, not just in what to say but to have true empathy for people so it's genuine.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greg on Dec 31, 2023
Thank you for your feedback. We look forward to seeing you again down the road!

8/10 Good

Jamie

Stayed 1 night in Dec 2023
Response from Greg on Feb 9, 2024
Thank you so much for taking the time to review your recent stay with us. We hope to see you again soon!

8/10 Good

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greg on Dec 31, 2023
Thank you for your feedback. We look forward to seeing you again down the road!

10/10 Excellent

jen

Traveled with family
Stayed 1 night in Dec 2023
Response from Greg on Dec 31, 2023
Thank you for your feedback. We look forward to seeing you again down the road!

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you need to see the Creighton Bluejays play basketball then you need to stay at this hotel. No matter the weather you have the skywalk to get to the game from this hotel. Believe me I have walked from other hotels to the game and froze. Beautiful facility.
Stayed 1 night in Dec 2023
Response from Greg on Dec 22, 2023
Thank you for your feedback. We appreciate you staying with us and we look forward to seeing you again!

10/10 Excellent

Wyatt

Stayed 1 night in Dec 2023
Response from Greg on Jan 16, 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

2/10 Terrible

James

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I thought downtown would be a prime location considering my itinerary for the weekend. Unfortunately after my first night’s stay, I went to began my day in Omaha but couldn’t find my vehicle parked in the gated, covered garage on Hilton’s property. The vehicle was moved from where I parked it. I opened the door, only to find that my personal property of over thousands of dollars was stolen. My truck was left with my children’s two car seats and my work badge on the driver seat. I was in shock of it all as the campus security does not actively monitor the garage via camera surveillance nor physical patrolling. This is not a secure location. I know that crime can happen anywhere in the world, but being as that another couple’s vehicle was completely stolen from Hilton’s parking site on the exact same night tells me that this is a hot spot. I can only wonder if my truck was spared because the gas light was on after our ten hour drive to Omaha. The security on-site responded to the matter promptly and the staff seemed to be genuinely concerned, but Kleenex won’t compensate my loss. This robbery ruined my weekend as my wardrobe and my husband’s business wallet was stolen. The security needs to be enhanced as these crimes were not only related but also calculated. I would not recommend this hotel solely because of the lack of security in this location. Safety is my top priority for me and my family, so I can’t rest anywhere with the security of my family in jeopardy.
Stayed 2 nights in Dec 2023

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Greg on Dec 22, 2023
Thank you for your feedback. We appreciate you staying with us and we look forward to seeing you again!

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greg on Dec 22, 2023
Thank you for your feedback. We appreciate you staying with us and we look forward to seeing you again!

10/10 Excellent

Chad

Stayed 1 night in Dec 2023
Response from Greg on Dec 22, 2023
Thank you for your feedback. We appreciate you staying with us and we look forward to seeing you again!