I want to extend my heartfelt apologies for the multitude of inconveniences you encountered during your recent stay with us. Your comfort and satisfaction are of the utmost importance to us, and it deeply saddens us to hear that we fell short of meeting your expectations on several fronts.The issues you experienced, from the absence of essential amenities like a hairdryer and ironing board to the malfunctioning of crucial facilities such as the TV, heating/cooling unit, and bathroom lock, are inexcusable. Additionally, the inconvenience caused by the unprogrammed room card key and broken front sliding door sensors is truly regrettable. Furthermore, we are deeply disappointed that our breakfast service did not meet our usual standards during your stay.Please know that we take your feedback very seriously, and immediate steps are being taken to rectify these issues to prevent recurrence in the future. Your satisfaction is our top priority, and we are committed to ensuring that your next experience with us is nothing short of exceptional.As a gesture of our sincere apology and appreciation for your understanding, we would like to offer you a 25% discount on your next stay with us. We hope this demonstrates our commitment to making amends for the inconvenience you experienced and to regaining your trust in our services.Once again, I apologize for the inconvenience and disappointment you faced during your stay. Your feedback is invaluable to us, and we are grateful for the opportunity to address these issues and improve our service standards.If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to reach out to us directly.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the near future.

We sincerely apologize for the inconvenience you experienced during your recent stay with us. It is disheartening to learn that you encountered issues with the condition of the rooms, including broken beds and a malfunctioning TV, which resulted in an unpleasant experience.Please know that this falls below our usual standards of service, and we understand the frustration and inconvenience this may have caused. We have already taken immediate action to address these concerns and have reached out to Mr. Joseph to ensure that the issues have been resolved satisfactorily.Your feedback is invaluable to us, as it helps us identify areas for improvement and ensures that we can provide a better experience for all our guests in the future. We hope that despite this setback, you would consider giving us another opportunity to exceed your expectations during your next visit.Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.