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Reviews of Red Roof Inn & Suites Omaha - Council Bluffs

2.5 out of 5
Red Roof Inn & Suites Omaha - Council Bluffs
500 30th Ave, Council Bluffs, IA

Reviews

7.0

Good

Rating 10 - Excellent. 271 out of 1002 reviews" "
Rating 8 - Good. 289 out of 1002 reviews" "
Rating 6 - Okay. 184 out of 1002 reviews" "
Rating 4 - Poor. 136 out of 1002 reviews" "
Rating 2 - Terrible. 122 out of 1002 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kitchen and pool
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 24, 2024
Hello Courtney, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Omaha - Council Bluffs. We appreciate you taking the time to share your feedback, most especially the comments you made about the kitchen and pool, prompting your 4/5 score. It's important for us to impress our guests and your comments will make this goal that much more attainable. Our Red Roof team hope to see you again soon, and hopefully to impress you with our ongoing improvements.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Destiny

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where nice and taken care of nicely as well
Stayed 1 night in Apr 2024
Response from Carrie on Apr 20, 2024
Thank you for staying with us. We appreciate the positive feedback.

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet.
Stayed 2 nights in Apr 2024
Response from Carrie on Apr 19, 2024
Thanks for staying with us. We appreciate the positive feedback.

6/10 Okay

Courtney

Traveled with family
Needs to have a stove
Stayed 3 nights in Apr 2024
Response from Tianna RediResponse Specialist on Apr 19, 2024
Dear Courtney, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Omaha - Council Bluffs. It's great to see we earned your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk in real time so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 Poor

Blair

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like what I walked into with my family. The whole place smelled of pot and cigarettes. The staff needs to be much more stern with it's guests. Dirty diapers, empty pizza boxes, and garbage outside of room doors in the hallways. We were two doors down from someone I think was living there and the tv was blarring all hours of the night. I'm appauled I paid that much money for a place I could compare for a Motel 6. Bugs were found crawling around the windows, our key cards stopped working and were locked outside of the outside door and our room. The microwave handle had like melted marshmallow or something on it and the bathtub still had cleaner in it. Just really disappointed in our stay and I don't plan on returning when we come back to Omaha.
Stayed 2 nights in Apr 2024
Response from Tianna RediResponse Specialist on Apr 15, 2024
Dear Blair, We are sorry to hear your recent experience at the Red Roof Inn & Suites Omaha - Council Bluffs did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Rest assured that we take these complaints very seriously and have forwarded them to upper management. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Good

Courtney

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a working pool and kitchen in room loved it
Stayed 3 nights in Apr 2024
Response from Carrie on Apr 13, 2024
Thank you for staying with us. We appreciate the positive feedback.

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 2 nights in Apr 2024
Response from Carrie on Apr 12, 2024
Thank you for staying with us. We appreciate the positive response

6/10 Okay

Lindsay

Business traveler, Traveled with family
Disliked: Amenities
If your expecting a good night sleep you won’t get one there
Stayed 2 nights in Apr 2024
Response from Carrie on Apr 8, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Darianys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carrie on Apr 8, 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Nathan

Traveled with family
Liked: Staff & service
Disliked: Amenities
Might be ok for a quick stop but if you need to actually rest good luck. You hear every footstep every conversation I know not everyone will experience it but there were dogs barking constantly throughout the building.
Stayed 2 nights in Apr 2024
Response from Carrie on Apr 7, 2024
Thank you for staying with us. We appreciate the feedback.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing
Stayed 1 night in Mar 2024
Response from Carrie on Apr 7, 2024
Thank you for staying with us. We appreciate the positive feedback.

8/10 Good

Becky

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Dogs barking throughout the night. Some of clientele was sketchy. The room was fine for a one night stay. Staff was great.
Stayed 1 night in Apr 2024
Response from Carrie on Apr 7, 2024
Thank you for staying with us. We appreciate the feedback.

4/10 Poor

Zachary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was gross and I’m person was a much dirtier version of the photos shown on the website. Loud tenants, shady people, everything was dirty, stained, written on , crooked, and so on. The staff was nice though I had limited interaction with them. Not as advertised and over priced for the stay.
Stayed 1 night in Apr 2024
Response from Carrie on Apr 7, 2024
Thank you for staying with us. We are sorry we did not meet your expectations and we hope to do better next time.

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pretty good for its prices. Family and I had a great time
Stayed 2 nights in Feb 2024
Response from Carrie on Apr 6, 2024
Thank you for staying with us. We appreciate the feedback

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible from I-80. The staff was friendly and helpful. The room was comfortable and the whole place was clean.
Stayed 1 night in Apr 2024
Response from Carrie on Apr 5, 2024
Thank you for stating with us. We appreciate the positive feedback and we look forward to seeing you again.

6/10 Okay

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The room we had smelled very bad. The walls were paper thin and you can hear everything in the joining rooms. (A double door separating rooms) Great location with 4 good restaurants walking distance including a shopping center that was also walking distance. Friendly staff.
Stayed 3 nights in Mar 2024
Response from Carrie on Apr 1, 2024
Thank you for staying with us. We appreciate the feedback. We are very sorry your room had an unpleasant smell.

10/10 Excellent

Arsen

Stayed 3 nights in Mar 2024
Response from Nishaye RediResponse Specialist on Apr 24, 2024
Hello Arsen, The staff at the Red Roof Inn & Suites Omaha - Council Bluffs and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Robert

Ok
Stayed 3 nights in Mar 2024
Response from CG on Mar 31, 2024
Thank you for staying with us

8/10 Good

Michelle

Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Apr 24, 2024
Hello Michelle,The staff at the Red Roof Inn & Suites Omaha - Council Bluffs and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Zachary

Traveled with family
Disliked: Property conditions & facilities
Television did not work. Pool was closed the first night. They over booked. I feel if we had arrived later we may not have gotten a room. Noisy, noisy, noisy.
Stayed 2 nights in Mar 2024
Response from CG on Mar 29, 2024
We are sorry about the pool being closed. For the safety of our guests, we had to close the pool for the night due to the chemical levels. Your room was guaranteed, sorry for the trouble during check in.

2/10 Terrible

Jennifer

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Extremely limited staff. Went to check out and no one was there. Waited over 5 minutes and just left. No breakfasts. And dog poop out the door when walking out. Trash in the parking lot
Stayed 3 nights in Mar 2024
Response from CG on Mar 24, 2024
We are sorry for your experience while staying with us. We do always have staff at the front desk but there are occasions where we have to step away to help another guest. Our maintenance staff picks up after the dogs and cleans the parking lot on a daily basis.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice kinda loud until 12 but thats cuz of the pool
Stayed 3 nights in Mar 2024
Response from Carrie on Mar 21, 2024
Thank you for staying with us. We appreciate the positive feedback.

10/10 Excellent

Misty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and friendly staff.
Stayed 1 night in Mar 2024
Response from CG on Mar 18, 2024
Thanks for staying with us, we appreciate your feedback

8/10 Good

Calvin, Eastlake

Liked: Cleanliness, staff & service, property conditions & facilities
close to highway for traveling person
Stayed 1 night in Mar 2024
Response from Carrie on Mar 16, 2024
Thank you for staying with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and clear check in
Stayed 1 night in Mar 2024
Response from Carrie on Mar 17, 2024
Thank you for the positive feedback and thank you for staying with us.

2/10 Terrible

Karol Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities
terrible place. It says they have cribs for babies and they don't have many things like the filters that are there. The keys do not work in the hotel doors. lack of cleaning
Stayed 1 night in Mar 2024
Response from CG on Mar 13, 2024
We are sorry we did not meet your expectations.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It's a slightly noisy area with the traffic but the fan drowned out the noise and it was a bargain of a stay. If you aren't too picky and don't need fancy, just safe, easy place to stay, it's a good deal. Staff was nice, building is pretty modest but again, good price for a quick trip.
Stayed 1 night in Mar 2024
Response from CG on Mar 12, 2024
Thank you for staying with us and for the positive feedback

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Cg on Mar 31, 2024
Thank you for staying with us

6/10 Okay

Mandi

Was a nice hotel room with three beds for our family of 5. Was noisy while sleeping. Breakfast was very minimal.
Stayed 1 night in Mar 2024
Response from Cg on Mar 13, 2024
Thank you for staying with us

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
daughter loved it
Stayed 1 night in Mar 2024
Response from CG on Mar 7, 2024
Thank you for staying with us. We appreciate the positive feedback

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick accurate and very polite check in
Stayed 1 night in Feb 2024
Response from CG on Mar 6, 2024
Thanks for staying with us, we appreciate the feedback

4/10 Poor

Jennifer

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
property in poor condition, unclean. Little to insulation where you can hear everything around beside and above you.
Stayed 1 night in Mar 2024
Response from CG on Mar 4, 2024
Thank you for your feedback. We are sorry we did not meet your expectations.

2/10 Terrible

Trudi

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was noisy, smelly and dirty. Should not allow dogs in all the rooms, should have designated section for them, for people that are allergic to them. Would not stay again.
Response from Cg on Mar 2, 2024
We are sorry our property did not meet your expectations.

6/10 Okay

Helmut

Disliked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Xao RediResponse Specialist on Feb 25, 2024
I appreciate the time that you took to share your sentiments with us, Helmut. Our team at the Red Roof Inn & Suites Omaha - Council Bluffs appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 Excellent

Connie, Fergus Falls

Stayed 1 night in Feb 2024
Response from Carrie on Mar 21, 2024
Thank you for staying with us. We appreciate the positive feedback.

4/10 Poor

Wendy

Stayed 1 night in Feb 2024
Response from Carrie on Mar 21, 2024
Thank you for staying with us. We are sorry we did not meet your expectations.

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double queen suite with separate bedrooms and a kitchenette is very comfortable with plenty of open space and high ceilings. Loved the pool, it's open until midnight!
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 21, 2024
Dear Kristi, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS regarding the comfortable room, pool and accommodations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management

10/10 Excellent

Carlotta St

Stayed 1 night in Feb 2024
Response from Carrie on Mar 21, 2024
Thank you for staying with us. We appreciate the positive feedback.

4/10 Poor

Pamela

Traveled with family
Broken chairs and lamp in room no wash clothes dirty bathroom
Stayed 2 nights in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 18, 2024
Dear Pamela,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the bathroom, the broken chairs and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

2/10 Terrible

Sarah

Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on expedia have to be fake. The rooms looked nothing like the pictures. I showed the staff the pictures and they said they had never seen a room that looked like the one I booked. The halls were noisy and the people were scary. Stay somewhere else!
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 13, 2024
Thank you for taking a moment to leave a review, Sarah. The staff and I at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS were disappointed to see your 1/5 score following your stay. You indicated that the appearance of our rooms, the noise disturbance, and the other issue mentioned dampened your experience. At Red Roof, safety and comfortability are some of our top priorities, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

2/10 Terrible

Tharon

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like cat pee, there was blood on the matress, blood specs on the lamp shade, the curtains were ripped, the bathroom was unclean, there were crusy dead beadbugs on the matress, I have pictures. We did not stay and I want a refund. The staff said they would authorize the refund. Please advise
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 10, 2024
Dear Tharon,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS. You indicated that the unpleasant odor you encountered in the room, the mattress conditions you described, the lack of cleanliness as it relates to the bathroom and the pests you reported hindered your stay. Please accept our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In regards to your refund request, I researched your reservation and verified that 75.32 was refunded to virtual Mastercard ending in 3490 on 2/10/2024. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Red Roof Management

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, property conditions & facilities
A couple was having a disagreement at 2am in the hallway outside our room with no regard for any of the guests. The ceiling the bathroom flooded from the room above. Not a great stay. Staff although very pleasant did nothing to compensate for the inconvenience.
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 10, 2024
Dear Jason,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS. I am happy you were pleased with our pleasant staff. However, you indicated that the noise disturbance from the other guests and the situation you described regarding the ceiling hindered your experience. Please accept our sincerest apologies. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 Excellent

Misty

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice clean room, friendly staff.
Stayed 1 night in Feb 2024
Response from Carrie on Feb 4, 2024
Thank you

10/10 Excellent

Crayshell, Gulfport

Stayed 1 night in Jan 2024
Response from Carrie on Jan 28, 2024
Thank you

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carrie on Jan 22, 2024
Thank you Mike

6/10 Okay

Donata

Liked: Staff & service
Nice property however room smelled of cigg smoke and window would not open.
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Jan 20, 2024
Dear Donata,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn & Suites Omaha - Council Bluffs. I am glad to read that you liked our property. However, it seemed your stay fell short of your expectation due to the situation you described regarding the room smelling of cigarettes and the window would not open. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Hannah

Stayed 1 night in Jan 2024
Response from Carrie on Jan 19, 2024
Thank you

10/10 Excellent

Clay

Stayed 1 night in Jan 2024
Response from Carrie on Feb 9, 2024
Thank you

8/10 Good

charles

Business traveler
Liked: Cleanliness, staff & service, room comfort
No issues
Good clean room, excellent value
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 17, 2024
Dear Charles,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES OMAHA - COUNCIL BLUFFS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our room to be clean and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Okay

ROBERT

Liked: Staff & service, amenities
Good : Spacious room, extra soap and shampoo in room, room was adequately cleaned. There were a few hot items provided for breakfast and coffee was plentiful. Bad: One side of bed nearly broken, TV remote didn’t work properly, in room coffee maker broken, hallways excessively dirty. A few undesirables were hanging around the property. This Red Roof allows extended stays which usually means problems. Management does not appear to check behind the housekeepers; a little supervision would have caught simple issues.
Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Jan 11, 2024
Hello Robert, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Omaha - Council Bluffs. I am glad you found your room to be spacious and adequately cleaned, the breakfast was to your liking and all the other kind remarks highlighted. However, I am disappointed that your experience was less than ideal due to the broken bed, the TV remote not being able to work properly, the broken coffee maker and all the other concerns that dampened your experience. Red Roof's goal is to provide clean and comfortable accommodations for all guests, and we are truly sorry that this was not achieved with your recent visit, so I have notified management of your feedback in an effort to fully address your concerns. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist